Camino Real Polanco Mexico

I was very impressed at the overall stay. The pool was wonderfully warm, location was very easy to access and quick to get about any parts of town. I felt safe the entire time and I really enjoyed the property. It had a very luxury feel, the lobby smelled nice and the staff was wonderful. I have to say, though, that the bed did not suit my sleeping habits. I woke up every morning with a sore lower back. This is primarily due to me, needing a very firm mattress, and the mattresses were much more on the soft side. I would happily stay here again. We used the club level every day as part of our specific rooms stay and I believe it was a very important part of our stay. We didn’t have to think of what to do for breakfast or snack snacks in the morning and it was a nice spot to unwind on the couches and watch some TV in a space that was not our room.

The location of this hotel is great, walking distance from business district of Reforma and restaurants and shops in Polanco. The hotel is in desperately need of a remodel; carpet in the hallways and rooms is old and dirty. Gym is very small for the number of guests, and in the mornings you will likely have to wait to use any equipment or even the free weights area. Staff is very attentive and helpful and would deserve a 5 star rating.

I had no time to take a tour around but as I waas in a hurry for quick breakfast at least I do my steps ;-)

This used to be one of the greatest hotels in Mexico city but now its rooms are outdated with wood walls and doors that desperately need maintenance, poor lighting and practically no amenities. Beds are the only memorable thing but then again, not worth the cost. No higher than a three-star rating would be fair. Really disappointing.

Great location and excellent food quality. However, the rooms could benefit from some remodeling. The attention of the personnel was great