Downtown Mexico

Outstanding hotel! Have stayed here before so we knew what to expect. Seriously, the best breakfast in Mexico during our two week trip. I was told they make everything in house. You can tell they care and make an effort to make it memorable. Great service as well! Cynthia was lovely and made us feel welcome.

There were many positive experiences at the downtown Mexico hotel. The breakfast that was served every day by Cynthia and Viridiana was outstanding there was a great variety of different choices and the service was impeccable. The lobby area was very beautiful and well maintained.

Wonderful hotel and excellent service, Viridiana & Cynthia were amazing! They made our whole experience perfect! Breakfast every morning was prepared well and delicious, rooftop pool and restaurant were excellent as well.

Great place for relaxing and dinning, Cynthia and Viridiana very excellent host and provided an excellent service, super nice. Highly recommend it.

I don't often go out of my way to give a negative review, but in this particular instance the experience was so horrendous that I will make an exception. Let's start with the good first: - Great location, very central - Beautiful building and vibe - Staff for the breakfast is very sweet That's about it. Now let's talk about the downsides, and there are many... We were here for 3 nights for Dia de Muertos. We expected some noise from the street, but nothing could have prepared us to how poorly managed Downtown Mexico was managed. Out of our 3 nights, we couldn't sleep for 2 nights because the hotel had the brilliant idea to organize a wedding literally above our rooms. Literally impossible to sleep with whole room vibrating until early in the morning. Special mentions for the hotel staff that seemed to be moving furniture around and dropping items on top of our room even after the wedding was done. Now let's come to the staff and concierge... They were completely uncaring, unwilling to deal with the noise situation or switch our rooms. When we mentioned the issue they seemed uninterested, and even the hotel manager didn't even bother answering our messages. The concierge itself is just simply incompetent. We used them to book a restaurant, then come the day of our reservation the restaurant couldn't find our reservation and it seems the hotel never transmitted it despite them giving us written confirmation. When confronted the concierge was also uninterested and told us to deal with the restaurant directly. Now in terms of cleanliness it was ok I guess, except for the shower which smelled like sewers every morning... definitely room for improvement. So... yeah, don't come here if you want to be able to sleep and expect some competent caring staff, because you won't find it at Downtown Mexico. In about 20 years of travelling all over the world in hundreds of hotels of all sizes and quality, I can confidently say Downtown Mexico is in my top 3 of the worst hotel experiences I have ever had.