Downtown Mexico

A truly disappointing experience. The hotel is dark, dingy, and above a very loud restaurant. There was a huge amount of building work going on when we arrived so the dust was unbelievable. The bedrooms are poorly designed with no windows, smell terribly of damp and the shower water overflows out into the rest of the room. The air conditioning in our room didn't work, and the fan that was provided was so loud it made an almost industrial amount of noise. The lighting is impossible to use, we would never stay here again or recommend it. We would ask numerous times each day for towels but would struggle to get anyone to follow up on their promise to bring any to the pool. The redeeming feature was Maria Luisa and Viridiana who were kind and helpful, but otherwise a very disappointing stay.

The Downtown Mexico Hotel is without a doubt the absolutely worse hotel that we have ever stayed in. The room had no windows, the air condition blew directly into our faces all night, the bathroom and sleeping area are essentially open concept, the all inclusive breakfast is a joke. They have a few items marked with stars that are on the all inclusive menu. I had a fried egg on a bed of corn chips with refried beans. English is barely spoken which would be fine except they promote the hotel as bilingual. The windowless rooms open into a courtyard area which can be noisy but for which they give you ear plugs to help you sleep. The toilet area is open concept as I said. Open at the top with a curtain for a door. The shower in the same and there’s no fan. The sink barely drained. For all this you will pay a premium price. It is a disgrace of a hotel.

We had our wedding welcome party here and it was wonderful! The food and drinks are great, the space is beautiful, and the DJ was AMAZING! Meyer truly listened to what we wanted and did a great job mixing everything together. He also adjusted as needed based on how the party was going and honestly kept the party going despite some unexpected rain. Highly recommend!!

Joshua F's March 2024 review captured our experience almost exactly. Fortunately, we had one of the rooms that I believe would be described as "city view" as it had balcony that overlooked the street as well as the door/windows onto the courtyard. The doors that opened onto the balcony provided extra light and air, which helped abate the darkness and improved air circulation. Given that our stay was during a heatwave, that was a lifesaver as the air conditioner, while working, simply couldn't keep the room cool (the ceilings have to be 12 feet at least). The balcony doors also meant that we could close the windows on the courtyard doors for some privacy. But the darkness in the room was still a problem. I had to sit on the end of the bed in front of the balcony to put on my makeup. I had trouble finding things in my suitcase. This is such a pity, as the lighting is clearly a design choice. There were four stylish lamps as well as a lighting strip under the headboard in our room, but all had bulbs so dim they shed almost no light. Ditto for the lighting bar above the bathroom mirror. As the previous review states, this is clearly a hip, happening spot. That meant that on one afternoon and evening there was a private "pool party" on the rooftop, with music pounding until 1:30 am. Luckily the rooms are relatively soundproof--but only with all the doors and windows closed, which kept the room pretty hot. On the plus side, the staff were lovely. (Sergio was especially wonderful.) Breakfast was very good--I especially enjoyed the buffet with all its fresh fruit--and the courtyard was a perfect spot to eat in the mornings. We also really enjoyed the rooftop bar for evening cocktails and snacks. On our last evening, we had a light meal there, and the tacos were great. The pool was also a huge bonus, given the heat. The restaurant on the ground floor (Azul Historica--not operated by the hotel) is an absolutely gorgeous spot for dinner, and the food was good. We, like the previous reviewer, are unlikely to repeat our stay at Downtown Mexico or recommend it to others because of the lighting and air conditioning situation. This is such a pity as the place really is beautiful, so conveniently situated and so well staffed.

Good location in Centro, with lots of must-visit sites and museums, as well as interesting restaurants and bars ranging from classic and fancy to low key and gritty. The heritage building itself is beautiful, the design touches are thoughtful, and the quiet rooftop pool feels very special, particularly for the area. Staff were friendly and helpful (especially Paula)—helping to make calls and reservations for us, which was really appreciated. The included breakfast was delicious and fresh, and it was great that it was available until late in the morning. (We planned to go out to eat for our breakfasts, but found ourselves really enjoying the high quality and consistency of the breakfast at the hotel, as well as the ambiance). I wouldn't likely return to this hotel, though, because the rooms were incredibly dark. The only "windows" in the room were from the front door, but there were no curtains, only blackout shades that could only be either fully open or closed. When open, the windows faced a walkway, and didn't give any privacy. The ceilings of our queen bed room were very high, but with no real windows, it felt a bit like being in a concrete silo with little air circulation. The lighting options were also very limited. Although everything was tastefully decorated, there simply wasn't enough natural or artificial light—not enough to put on makeup in the bathroom or even pack our bags without opening the window/door. (We asked for extra lighting a few times, and eventually were given a construction work light). The stairways and elevators were also extremely dark—it took careful effort not to fall down the stairs. Overall we did really enjoy our stay, the service and the pool, but the almost comical lack of lighting would discourage us from booking again.