Hilton Mexico City Reforma

I stayed at the hotel for 5 nights as part of my trip to watch England in the World Cup! I was very impressed with the staff and facilities. In particular Manuel and the team in the executive lounge were brilliant. I am a vegan and he arranged a special breakfast every day. All were delicious! The leisure club team were also very welcoming and I used both pools every day - just a shame the weather was cooler than in England! The hotel bar really embraced the World Cup with large screens and appropriate seating. The hotel is very well placed for exploring the city and surrounding area. Ubers are excellent value as is the subway. All in all an excellent stay and as a lifetime diamond I can definitely say one of my best. Great room upgrade too! The Mexican people were all very friendly.

Outstanding customer service!!! I’ve been to numerous luxury hotels and they do not compare to the service I’ve received at this hotel. I was not a fan of Hilton but this hotel has changed my mind. Well worth the expense.

I recently had the pleasure to stay at the Hilton Reforma Hotel located in Mexico City for 23 nights, April 13, 2026-May 5, 2026. A week into my stay, I had a medical emergency and had to attend numerous doctor appointments. It was discovered that I needed surgery. Week later, I became ill with another matter (Not related to my stay) and the care that I was given by the Hilton Staff was (2nd to NONE). I was only supposed to be in Mexico City for 2 weeks and had to stay longer due to health reasons. If I was going to be stuck, there is no other place I would rather be... To start, Front of the House-Duty Manager's Cem & Jazmin assisted me anytime I needed. Especially Cem, who I found to have more energy than me, which is hard to find..lol.. He never stopped helping, caring for my wellbeing, thinking of different ways he could make my stay more pleasant while I was sick. Daily words out of Cem's mouth "How Can I help You", "It is my Pleasure", "I am here, if you need me"...made me feel safe, comfortable and a true part of the Hilton Family. Cem is a great assist to the Hilton Reforma. I wouldn’t want to come back without him being there. Receptionists: Sophia, Jacqueline and Valeria were ready to help at any time. Specifically, Sophia, who called and made an appointment for me because my Spanish is “Muy Poco”... She was a lifesaver. Prior to getting sick, Bartenders: Carlos & German rocked at making my daily Margaritas that were awesome btw…definitely recommend… They made my stay fun, with great conversation, drinks and food.. Guest Services: Georgiana, Mario & Alma took my daily phone calls, special requests and food orders. They were ready and never failed me. Additionally, a shout out to my favorite Servers: Alberto & Victor, brought room service daily and checked on me to make sure I was ok. They both always asked to let them know if I needed anything and they were here for me. They were true gentlemen! Concierge members: Jamie, Elliot, Brandon & Roberto were there to ask questions, help with Uber Rides/Eats, translate Spanish etc.. Octavio in Parking helped me very much and I am very grateful. Last but not least, Housekeeper’s Mariana & Rita, really shined. They had the unglamorous part of helping me and never once complained. Both vigorously cleaned and helped me not to be embarrassed. They were there for me for a shoulder to cry on through pain and frustration. Thank you both for everything. I don’t have the words to really express the extent of my gratitude to all the employees at Hilton Reforma. All I can say is Thank You and God Bless You All! Rachel V.

The Hilton Reforma is everything a premiere hotel should be. It has a wonderful location, excellent restaurants, beautiful rooms with unmatched city views and a caring management team that is always available to provide whatever you need. Great security, housekeeping, etc. We recommend it to all of our friends who visit Mexico City.

3 of us enjoyed our 4-night stay. Spacious rooms, well appointed and with efficient housekeeping. Wifi speeds were fast and worked fine. Tried room service a few times - food was very good, and served promptly. Location is perfect for those wishing to explore the historic city centre sights - virtually every museum and point of interest is walkable. Multiple food options and coffee shops exist on either side of the hotel on the main street. The park across the hotel is lively all day with street shops and performers and offers a pleasant walkabout. Safe neighbourhood, with strong police presence at night. Uber services were easily obtained within minutes at the hotel lobby. Almost all tour operators also had pick-up services that included this property, making it convenient to go on organized sightseeing trips. Some lovely Mexican art installations in the lobby add to the appeal of this highly recommended hotel that we felt was great value.