Hilton Mexico City Reforma

The front desk staff and breakfast servers are very attentive and friendly. They are doing work on the water and had to change one of the rooms we had booked but comped us the breakfast buffet for our entire stay. Our party was 4 people so this was a considerable benefit, especially given the huge range of breakfast offerings. While I don’t think we were in the upgraded rooms, the beds were very comfortable, and the rooms were clean. The hotel is right across the street from the Alameda park and easy walking distance to Zocolo and the Mercado de Artensias La Ciudadela. The one downside to the location is that if you want to eat in Roma or Condesa, you need to get an Uber or take public transportation. We would not hesitate to stay here again.

Hotel has armed and vested guards at entrances and inside, you feel safe here. Lovely indoor and outdoor pools. Substandard coffee makers and no microwaves in rooms, so you have to buy coffee downstairs or off site. Only Spanish channels on TV but you can go into lobby and sit on comfy chairs to watch sports in English. Rooms clean, nice to have a tub to relax in. Beds of decent quality.

Comfortable stay. Friendly staff and great location for exploring and getting around. Rooms are a bit dated, but clean and comfortable. Would stay again.

This hotel is absolutley amazing. Fromt the moment we walked we were greeted by Ian and the front desk who gave exceptional service. Edgar and Victor and the Bar were outstanding. Juan in the reseturaunt was a delight and very prompt. The young lady who made our omellets was great. When I came by she already knew the omellet i wanted. I would like to also say Cesar at the desk is great. He had a line due to a difficult guest and handle them all well by apologizinng to everyone that haad waitied. Love the glasses by the way. I am a manager at hotel in Houston at teh Front Office so I know great service when I see it. Keep up the good work and thanks for the wonderful stay. By the way love the quote our room attendant left us when she cleaned our room. We were in room 1219.

Fantastic Stay at Hilton Reforma Mexico City with Exceptional Service Our stay at the Hilton Reforma Mexico City was truly outstanding from beginning to end. The hotel combines modern comfort, an excellent location, and top-tier amenities — but what truly made our experience exceptional was the remarkable service. A special mention and heartfelt thank you go to Cem Kutlu, the Manager on Duty, whose professionalism and genuine dedication to guest satisfaction set a new standard. His attentive, proactive, and warm approach made a significant difference and elevated our entire experience, maintaining guest relations at the highest level — a quality that reflects perfectly on the Hilton brand. We left the Hilton Reforma Mexico City with wonderful memories, and we will absolutely return. Highly recommended for anyone looking for exceptional hospitality in the heart of Mexico City!