Hyatt Regency Mexico City

This has to be the best hotel experience we’ve ever had. Somehow this hotel has managed to gather the nicest, kindest, most helpful and most welcoming people in the world to work here. From the moment we checked in, we felt we had a home in Mexico City. We upgraded to club level at check-in and I cannot recommend this highly enough. What a fantastic experience. The breakfast and evening meal options are divine and the nicest people take care of you. I wish I could live here. If the people working at the 40th floor club have any worries or problems, you wouldn’t know it. They are ever ready with a smile and a positive attitude to make sure you have everything you need. The rooms are wonderfully well-appointed and so very clean. Yes, they have also managed to hire the best housekeeping team in the world as well! I have stayed in hotels all over the world. The Hyatt Regency Polcano is my very favorite. Muchas gracias, we are so grateful for the five days we spent here. We are so sad to leave and cannot wait to come back.

Hyatt Regency Mexico City – 5-Star Stay in June 2025 (Guest of Honor Award Night Redemption) ⭐️⭐️⭐️⭐️⭐️ We stayed 5 nights at the Hyatt Regency Mexico City in June 2025 using 57,000 Hyatt points through a Guest of Honor booking, and it was an exceptional experience from start to finish. We were given a club-level room with access to the Regency Club on the 40th floor—and the club was easily one of the highlights of our stay. Breakfast was diverse and plentiful, there were snacks and drinks available throughout the day, and a full dinner buffet was served every evening. The views from the lounge were spectacular, and it was never crowded. There was always plenty of food and seating, and the staff kept everything perfectly replenished. Our room on the 38th floor had amazing views and was impressively quiet and clean. We slept so well—super comfortable bed, great blackout shades that kept the room blissfully dark, and the room was totally silent. One thing that stood out to us was the lighting: unlike many hotels that are too dim, this room had multiple lighting options and switches so we could adjust the atmosphere exactly how we liked. The Wi-Fi was fast and reliable throughout our stay, which we appreciated. The gym was large, well-equipped, and overlooked the pool area. I also had a fantastic massage at the spa on our first day—such a relaxing way to start the trip. Service was outstanding across the board. Every staff member we encountered—from the front desk to the lounge staff, concierge, and even management—was warm, professional, and went out of their way to be helpful without ever being intrusive. It felt like true five-star service. We were also surprised and delighted to receive small gifts left in our room on multiple days, including a box of chocolate truffles, a bottle of wine, and a handmade artisan keychain—a thoughtful and personal touch. The location in Polanco couldn’t have been better. We loved walking around the neighborhood—so many great restaurants and shops—and the hotel is just minutes from Chapultepec Park, the incredible National Museum of Anthropology, and the zoo. Overall, this was one of the most rewarding redemptions we’ve ever made with Hyatt. The value of 57K points for 5 nights with club access, breakfast and dinner included, fantastic service, and a perfect location in Mexico City was unbeatable. We wouldn’t hesitate to stay here again and recommend it without reservation to anyone visiting CDMX.

After some initial hiccups with our room, our stay at the Hyatt Regency Mexico City turned out to be wonderful. Once settled, we had a spacious room on the 43rd floor with sweeping views over the city, definitely a highlight. I would often spend the early evening after exploring just sitting by the window and enjoying the view with a book. The Regency Club lounge was a great perk. We had breakfast there every morning and enjoyed drinks and snacks in the evenings. My teenager particularly loved the chilaquiles for breakfast and the variety at dinner time. The staff throughout the hotel were friendly and welcoming. A little Spanish goes a long way here, so brush up if you’re not fluent, it definitely helps with smoother communication. The location is convenient for exploring Polanco and beyond. We mainly used Uber to get around, which was easy and affordable, though traffic in Mexico City can be intense, so plan accordingly. We also had a nice lunch at Rulfo, one of the restaurants, the tacos were surprisingly good! One day I had a minor stomach issue, and the staff kindly provided medicine and even brought it to our room. That level of thoughtfulness really stood out. Do note that some rooms that would otherwise have a park view may currently be partially blocked by nearby construction. But overall, I’d happily stay here again for the comfort, service, and views. Note: the basic suite has a window between the bathroom and the bedroom in front of the shower, which you might not want if traveling with friends or your teen as I was. We switched to the next level up which has a half bath and fully enclosed bathroom.

I recently stayed at the Hyatt in Mexico City for a business trip, and I must say—it exceeded all my expectations. From the attentive staff to the excellent amenities and prime location, every detail was thoughtfully taken care of. It made my work trip not only productive but truly enjoyable. I’ll definitely be returning on future visits.

Wow! What a beautiful hotel. We were waited upon by Alfredo in the business lounge, it was like having a private butler. Can’t wait to return.