Hyatt Regency Mexico City

Very bad experience with the manager and front desk, I do not recommend going to that hotel. It is better to go to the Intercontinental or the JW, which are next door and will serve you better.

Thanks a lot Food is good Room is excellent View I loved May be need to apply some benefits to program world of Hayat because there’s no benefit

Good location and service from hotel. Concierge team super helpful 👍 Bonus of pool and gym Popular breakfast and range with attentive team.

Always a great trip at the Hyatt and it is my hotel of choice when visiting CDMX. Staff is great and the condition of the hotel is exceptional.

My wife and I are Globalist members of Hyatt, staying almost 200 days per year at this brand. The Mexico City Hyatt Regency is one of the best locations in their portfolio. Everything about the place is top-notch, the decor, the cleanliness, the service, the location, the great gym facilities, and especially the kindness of staff. I wasn't satisfied with my room on check-in because of construction right out my window. Front Desk Ambassador Melissa went out of her way to be sure I moved to another room as quickly as possible and followed up to check on my satisfaction. Melissa exemplifies service excellence. As a Globalist, I spend a lot of time in the Regency lounge for breakfast, dinner, and for a quiet place to read and write. At breakfast, Claudia and Alondra greeted me warmly every morning, knew how I like my coffee and were constantly wearing a "my pleasure" smile. In the evening, Alfredo and Obed were the epitome of outstanding service in the Regency Lounge. They also knew my preferences by the second day and made me feel like the lounge was my home. Housekeeping staff is outstanding, non-intrusive, and very thorough in keeping the room in perfect condition. I was especially impressed with the gym facilities, the spa and the steam/sauna. However, I didn't find the level of service the same there. I was frustrated that all the lockers remain locked until you find an attendant to unlock one. Often, there were no staff members to be found to help secure a locker. The only other area for improvement I noticed at the Regency Lounge is that the food on the buffet is often left empty for extended periods of time. Chafing dishes are emptied by guests and it often took 20 minutes or more to replenish. One morning, I left the breakfast lounge because of this issue, no food to be had. BUT, Jessica from the Front Desk staff tracked me down in the restaurant and asked why I had left the Regency Lounge, addressed my concerns and promised to make improvements. I did not experience the same problem for the rest of my one-week stay. Jessica is pro-active and outstanding! It's a great location within walking distance to Castillo de Chapultepec, the Museo Anthrologico, all Polanco restaurants with a lot to explore. As someone who stays in a dozen Hyatts over the year, I recommend this one highly.