Marquis Reforma Hotel & Spa

Wonderful professional staff. Elias was very helpful with answering all of my questions with translation. I enjoyed my stay and will come again!

Everything was amazing and hands down the best. Herritage cafe was an outstanding experience, food and service equally.

We recently stayed here for four nights in a Sky Suite. The room is very nice, but needs updating to address some “quirks.” There is a needed plug in on the floor that is elevated so that I kept tripping over it to access the coffee maker. They need to have an electronic control for the curtains, because to get them closed, you must maneuver behind the tv and the shower button was stuck and required maintenance to fix it. Customer service was a mixed bag. Most folks were excellent and helpful. Our checking was hand eles by a woman with the charm of an East German prison guard. She was extremely rude and unhelpful. However, the reason we won’t be returning was the last night. We were on the 11th (top) floor. Apparently there was a kitchen fire at about 7:30pm. We found out by smelling smoke. When we looked into the hall, it was so thick, we couldn’t see the end of the hall. No smoke alarm went off and no one was informing us of what was happening. We had to call the front desk and the woman said it’s fine. When I explained about the smoke, her response was to open a window, it’s fine. Seriously!?! There is no way I will be back here!

Although the Hotel Marquis Reforma offers superior accommodations and excellent service, this review is about the kindness and the human touch that one particular manager shared with a guest after her husband unexpectedly passed away while on holiday in Mexico City. Not only did Monica assist my mother in all the official steps required after such an event, she remained available and offered her continued assistance long after my mom returned to the US. Thank you Monica and the entire hotel staff of the Hotel Marquis Reforma for your kindness and aid when a suddenly widowed woman found herself alone and far from home. A 5-Star review does not do the hotel justice, but I hope it will give future travellers an indication of how the elegance and beauty of this hotel also extends to its exceptional staff. Thank you from the bottom of our hearts.

A hidden gem. We stayed for three nights and despite being gringos, we stayed with a Mexican chain rather than a US chain hotel. The hotel and the staff were first class. Great service. Great attentiveness by the staff. Hotel restaurants quite decent as was the advice provided by the hotel concierge. Location on Paseo de Reforma was perfect for access to major tourist stops. We would definitely stay here again.