Presidente InterContinental Mexico City

This hotel is so clean and the service was top notch. They great you at the door and take your bags, and are pleasant from start to finish.

My travel partner was stopped by the security from entering the hotel. While a group of young white guests in shorts and t shirt ahead of him entered the hotel without being questioned or having to show the keycard. The security was rude and obnoxious according to my friend and there was no apology after that. It shows the lack of training, the unacceptable approach and a quick judgement based on the color of the skin. We will not return to this hotel.

We had a good stay at the Intercontinental Mexico City, but to be fair, of the six or so Intercontinentals we’ve stayed at, this one was the least impressive. On the positive side, service was excellent. We arrived around 9 AM, and the front desk kindly gave us early access to our room at no extra charge. This was especially appreciated because we had just left the Sofitel nearby, which wanted to charge a full day for a 4 AM check-in. Intercontinental’s generous early check-in policy really made a difference. Our room was clean, comfortable, and well-designed, with quality bedding, great blackout shades, and a spectacular city view. That said, there are some areas for improvement. The breakfast buffet was the smallest we’ve experienced at an Intercontinental. More concerning, the hotel charges 180 pesos for 1 liter of bottled water, while the 7-11 across the street charges only 10 pesos for the same amount. Gouging customers on something as essential as water—especially when tap water isn’t drinkable—feels like blackmail. No other Intercontinental we’ve stayed at charges for water, and this practice makes the hotel seem cheap and as though it’s trying to take advantage of guests. The lounge is pleasant, with tasty evening desserts, though the banging of the kitchen door is noticeable, and it would be nice if guests could self-serve coffee, tea, or water when staff aren’t nearby. Overall, while the hotel delivers on service and comfortable rooms, the limited breakfast and the water policy left a negative impression. With a few thoughtful changes, this property could truly match the high standards we’ve come to expect from the Intercontinental brand.

I strongly advise against booking with Hotel Presidente Intercontinental Polanco, Mexico City. Even with a valid credit card on file, this hotel does not respect reservations and shows no regard for its guests. In my experience, not only was my confirmed booking dismissed, but I also received an unprofessional and rude email from the hotel before my arrival. This is unacceptable from any hospitality provider, especially one that presents itself as a luxury property. To be safe, I had to cancel my reservation, and I will never consider staying here again. If a hotel cannot provide the basic assurance of honoring confirmed bookings, travelers should look elsewhere. There are many hotels in Mexico City that truly value their guests — this is not one of them. Warning to others: Do not trust your travel plans with Hotel Presidente Intercontinental Polanco, Mexico City.

As always, so good to be back at my favorite IC Hotel. The restaurants, rooms, gift shops, and especially the staff are exceptional. We've been coming here for many years. I look forward to returning in November. Definitely feels like coming to a second home.