Presidente InterContinental Mexico City

We just got back from our stay there and there was a mix of good and not so great. The good: It is in a great location, has lots of nice restaurant options within the hotel as well as walking distance. The lobby and main level is beautiful. They brought up a small cheesecake to celebrate my daughter's birthday. Since I'm a member, they also extended the check out time which was very helpful since we had a late night flight. The not so good: The room was very mediocre and not what I expected based on the photos. The lobby is really beautiful but the room was really average. From the moment we arrived, the ladies checking us in didn't seem very hospitable.. it felt like we were just another guest they were checking in.. nothing special and no real warmth. The housekeeping randomly came at like 730pm one evening knocking really loudly and immediately opening the door without giving you a chance to even get out of bed. Then again the morning of our checkout close to 9am which was really an inconvenience as we wanted to get rest. As much as the gesture of the cheesecake was nice, unfortunately it tasted terrible and we didn't eat more than a bite. Our mini fridge didn't close when we arrived so all the drinks were hot. Overall, the experience was very okay. Not good but not really terrible. I wouldn't stay here again. We stayed at another hotel prior to this in the historic area and it was beyond our expectations and the staff were incredibly welcoming and hospitable. I'd recommend staying at other hotels in the area that may be better.

We recently stayed for two nights and since we had a very short day, we wanted to make sure we maximized the opportunity for sightseeing, restaurants, etc. We worked very closely with the concierge, Alfredo Martinez who couldn’t have been more helpful and absolutely on target for what we needed to see and do . The restaurants he recommended were great, exactly as he described them. Beyond our experience with Alfredo, the hotel is clean, beautiful, has great views, restaurants, and service.

Beautiful hotel...but if quoted a rate in USD, pay in USD...otherwise the hotel, not your credit card, charges a premium conversion rate JUST TO PAY IN THE LOCAL CURRENCY. You would think the hotel is profitable enough that they dont have to charge a premium commission just to charge you in the local currency.

The hotel location is perfect for shopping / walking / restaurants I had stayed over 30 years ago at same location and what a difference ….👎 The hotel has done renovations and refurbishing … Rooms could be thought up better …the experience room/ bathroom / shower / sink and closet are disposed in a weird way … its restaurants are nice and pleasant Can’t say same about the staff in general We are a large family group (over 10 people ) Housekeeping is erratic (if any at all …2 of my siblings in 2 different days didn’t have service ) And when service would come every day something was missing in room …either towels …or mineral water (as you may know it’s not recommended to drink tap water in mexico ) Club lounge staff is either under trained or under staffed They are always in bad mood and non collaborative with its guests that is when they are not straight CONFRONTATIONAL when asked about certain service at lounge (happy hour time ) Concierge is border line useless And the request to speak to a manager went unanswered for 5 days Although they send you a WhatsApp asking to rate their service the staff answers and says yes certainly someone will contact you (get a comfortable chair waiting ) Other than that we had a great time in family celebrations

Horrible experience. The place is mismanaged. Staff are not responsive and lazy. Try to take the elevator to a high floor and staff constantly use guest elevators to move around so you end up stoping 3-5 times per trip for staff only. Use the service elevator! Rooms are tired. Service is hit and miss. Very inconsistent. Complained about an issue and there was no response in two days. Called the front desk 5 times and they did not pick up. Lounge staff are not trained and act like they are doing you a favor if you ask for a tea. I have stayed at intercons everywhere. This is by far the worst property and management.