Presidente InterContinental Mexico City

Am writing this from the lobby. They aren't honoring a reservation and want to do me a favor by booking at a rate 4x higher.

Room could do with a refurb. Nice reception but definitely a 4 star feel. Breakfast busy and average. Polite staff. Not worth more than £250 per night and cost an outrageous amount more than double that.

Probably one of the worst experiences so far. When I arrived in the room, the minibar was locked, and when I asked for an explanation, I was told I needed to leave a deposit. I find that reasonable, but why not mention it during check-in? The night was a nightmare — the noise from the elevators was unbelievable, it felt like trying to sleep on an airport runway! I shared my concerns at check-out, suggesting they stop selling that room because it’s unlivable. The lady at the desk didn’t bother to apologize or offer any explanation — she just handed me the invoice. My first and only experience here, and I won’t be coming back.

This hotel is so clean and the service was top notch. They great you at the door and take your bags, and are pleasant from start to finish.

We had a good stay at the Intercontinental Mexico City, but to be fair, of the six or so Intercontinentals we’ve stayed at, this one was the least impressive. On the positive side, service was excellent. We arrived around 9 AM, and the front desk kindly gave us early access to our room at no extra charge. This was especially appreciated because we had just left the Sofitel nearby, which wanted to charge a full day for a 4 AM check-in. Intercontinental’s generous early check-in policy really made a difference. Our room was clean, comfortable, and well-designed, with quality bedding, great blackout shades, and a spectacular city view. That said, there are some areas for improvement. The breakfast buffet was the smallest we’ve experienced at an Intercontinental. More concerning, the hotel charges 180 pesos for 1 liter of bottled water, while the 7-11 across the street charges only 10 pesos for the same amount. Gouging customers on something as essential as water—especially when tap water isn’t drinkable—feels like blackmail. No other Intercontinental we’ve stayed at charges for water, and this practice makes the hotel seem cheap and as though it’s trying to take advantage of guests. The lounge is pleasant, with tasty evening desserts, though the banging of the kitchen door is noticeable, and it would be nice if guests could self-serve coffee, tea, or water when staff aren’t nearby. Overall, while the hotel delivers on service and comfortable rooms, the limited breakfast and the water policy left a negative impression. With a few thoughtful changes, this property could truly match the high standards we’ve come to expect from the Intercontinental brand.