The Ritz-Carlton, Mexico City

_location is practical, edge of Reforma, facing the park... this is is also a negative, as it get very loud from traffic, at all times, even on 50+ floors.. not a great sleep. _ rooms were rushed, poor details and lack of continuous care; service is slow, communication between service teams is poor, even w/ pre-arrival email confirmations you'd end up having to start all over again once you get there... _breakfast was bland, lame, not good. _dinner was good at Samos, tho a bit too "extra", overkill with the presentation. _ gym is very good; pool is ok, 3 ft, small, and area not well taken care off _besides the bellmen, service was sub-par, perhaps the worst RC experience globally as of now. Switched back to St Regis after a couple of days to "save the trip"; will stick to 4S, St Regis, Sofitel for future stays.

From the moment you arrive, this hotel delivers a sense of understated grandeur that feels both international and deeply connected to Mexico City. The setting above Chapultepec Park creates a rare feeling of space in CDMX — waking up to sweeping views of the park and skyline is simply unforgettable. Floor-to-ceiling windows turn every sunrise and sunset into a private spectacle. The rooms are elegant, serene, and thoughtfully designed. Neutral tones, refined materials, and impeccable detailing create a residential yet elevated atmosphere. The bathroom experience deserves its own mention — spacious, beautifully finished, and perfectly lit. Everything feels intentional and polished. Service is where this property truly excels. Warm, intuitive, and gracious without being overbearing. The team anticipates needs effortlessly and handles every interaction with genuine hospitality. You feel recognized, not processed. The spa and indoor pool area offer a tranquil escape from the city’s vibrant energy, while dining is equally impressive — beautifully presented dishes, strong technique, and a setting that matches the culinary ambition. What stands out most is the balance: it feels luxurious without being ostentatious, sophisticated without losing warmth. A true urban sanctuary in the heart of Mexico City. A flawless stay and absolutely one of the finest luxury experiences.

Overall, this Ritz Carlton was disappointing. Staff training was inconsistent—particularly at the front desk, among hostesses, and with servers. Bellhops, doormen, and in-room dining staff were very good. What we found unacceptable were the dirty windows (see attached picture). Additionally, the sink and shower were not functioning properly—doesn't anyone check these things? The room was rather small and substandard relative to five-star properties of this caliber. The food was fresh and acceptable but quite bland.

I had an amazing time at the Ritz in Mexico City. The staff are all very warm and welcoming. My room included access to the lounge. I would like to give a shout out to Brandon at the lounge. He made the check in and check out process so easy and was always so accommodating and kind. The room was amazing with a beautiful view of the garden and castle. The hotel is located on Reforma street so it’s in a very convenient location close to top restaurants and attractions. Overall I’d definitely recommend staying here. While it’s not cheap you definitely feel so welcomed and taken care of. Will be back when I’m in Mexico again!

I paid by using some of my points. Otherwise, I wouldn't pay approx. 1400 USD per night for the experience... Positives: - The lady at the reception was very friendly and got us a room with a beautiful view (which was most likely an upgrade, due to Platinum Elite status). - The view from the room was sensational: a huge window front from floor to ceiling, even the bathroom had a phantastic view, if you use the bathtub, for example. - Staff was attentive and friendly. - The bed was comfortable, the room was quiet. Negatives: - The hotel does not have a traditional lobby, where you could sit, relax, watch guests, have a drink, meet each other etc. I've seen this at several Ritz-Carltons and Waldorf Astorias and don't like it very much. It gives the atmosphere of a serviced apartment. Accordingly, the entrance at the ground floor is more like an ordinary office building. - You need to change elevators to get to your room: first, you get to the 38th (?) floor to the reception area, then you change the elevator to get to your room level. - The room seems a little bit "naked" and the modern look gives an impression of an apartment that is newly built and not yet completely furnished, but this is only a personal opinion. - Breakfast items need to be ordered, there is no buffet. - The location is probably not the best for people who want to be in the best area of the city, which is Polanco. You can walk to Polanco (during day time), ot take an Uber, but it would be more comfortable to have the hotel just there. This is not the hotel's fault, of course, and Polanco doesn't come with a large choice of good hotels. All in all, I would recommend the hotel for the view, just for one or a few nights.