The Ritz-Carlton, Mexico City

We just returned from staying at the Ritz Carlton Mexico City for a third time. One of the reasons it's our go-to-hotel in the city is obviously the park views, but really it's the excellent customer service of the hotel. The staff - from the moment you walk out of your car (Agusto & Joel), to the front desk staff, (Karen Gamez) and everyone from the front desk team is incredibly friendly, attentive and kind. They are so welcoming, it makes such a difference. We really enjoyed seeing the staff and chatting with them when we would see them. They remembered our names, and would check in if anything was needed. I cannot recommend this hotel enough, plus no other hotel offers the park views this one does. Priceless! We will always return to the Ritz Carlton Mexico City when we visit CDMX.

We stayed at one of the suites on the 46th floor, with sweeping almost 270 views of the park and surroundings. The suite looks to be recently furnished, with contemporary, luxurious finishes, and included a breakfast area, living room, dining room, and kitchen with its own service entrance. It was immense! The room was immaculately clean and we received twice-daily housekeeping, with some thoughtful amenities such as chocolate-covered strawberries to celebrate our anniversary. All of the staff were kind and breakfast was delivered quickly/on time every day, including special requests for water, tea kettle, breakfast modifications, etc. Overall, it was a well-managed hotel with staff who were sometimes helpful to a fault! The elevator system was a bit annoying (especially having to transfer to a different one when going to the pool/spa), and sometimes there was a wait/crowd for the main elevator. Also, I wish they had WhatsApp or a dedicated chat/messaging system like the Four Seasons so we didn't have to call each time we wanted something -- especially useful if we wanted to put in requests when we were out of the hotel. Other than that, this would be my top choice for a luxury stay in Mexico City!

Absolutely fabulous property. The staff are amazing and very personable and professional. The hotel has gorgeous rooms and terraces overlooking the park and city. Had noisy neighbors who decided to talk loud on their terrace late at night so had to have my room changed which was an inconvenience but once again the staff was so accommodating. Be prepared to pay a lot for the food and drink. A Martini costs $28 and a hamburger and fries costs $38 and an American breakfast will cost you $70. They give you around 4 boxes waters and coffee pods to make espresso. No turndown service is provided. I would definitely recommend this hotel. Allow lots of time for airport as it can take over an hour each way.

First time in CDMX and stayed here for a long weekend for a couple's getaway. Absolutely loved the room and looking over Chapultepec Park, such a lovely view both morning and night. There were a couple evenings we enjoyed the balcony and views with wine before heading out for the night. Room was clean and hotel is walking distance to Condesa and Roma Norte neighborhoods, however, Ubers were cheap and easy to get as well. Highly recommend and looking forward to staying here again.

Had a nice 3 nights stay at the sleek,stylish, modern Ritz Carlton Mexico City. My room offered a terrace with views of Chapultepec Park, in addition to sweeping views of Mexico City from the 45th floor. The bed was very comfortable. Extensive amenities were provided in the spacious bathroom. Service from the hotel staff was always very kind helpful. A special shout out to Francisco who was very kind and welcoming. My only annoyance at the hotel was the elevator system, however after getting used to it, it’s a perfect way to keep guests safe and secure.