W Mexico City

Friendly staff. Great location amongst the fanciest shopping, cafes, bistros, restaurants and bars. Also some great museums nearby, including the famous anthropological museum. Modern art is a theme at this hotel, perhaps to excess. The cardinal rule of modern design, less is more, was not followed. The cramped lobby would be better with less. The penthouse bar lounge has great city views, but is weirdly laid out and uncomfortably cluttered. The rooms have open plan bathrooms with only the shower and toilet room enclosed behind opaque but flimsy glass doors with half-inch gaps. OK for single occupancy, but awkward if sharing. The shower head offers only very thin streams requiring a long time to rinse off. The shower door was inadequately sealed so that a puddle of water made it all the way to the bed after every shower. Spent a considerable time mopping the floor every morning. Recommend trying one of the three adjacent hotels instead.

We stayed a week in W in Mexico City for work and expo. The hotel is in a great location in Polanco. The suite was very nice with great views everywhere!!! We had windows in the shower in the toilet, everywhere we had windows no joke!! The breakfast was great!! Friendly service. Very nice hotel.

I’ve stayed at the W Mexico City a few times, and while my visit last year left me feeling like the signature W vibe was fading at this location, this year’s stay was a completely different story—in the best possible way. The energy is back, and the improvements are unmistakable. The renovated spa is fantastic, and Cesandari, the spa manager, made sure the experience was top-notch. There’s also an exciting new speakeasy tucked away in the penthouse that adds an extra layer of cool to the property. The Insider team, led by the incredible María José, went above and beyond—especially when helping me track down W Mexico City merchandise for my son’s collection, and the amazing welcome package. Luis at the concierge desk was spot on with his recommendations. I also had the pleasure of chatting with Rainer, the General Manager. It’s clear he’s the driving force behind the upgraded experience across the board. His leadership shows in every detail. Unlike last time, I left this visit already thinking about when I’ll return. W Mexico City is back—and better. Hope to see you soon.

Let me start positive. The area is a nice upscale “business” neighborhood. The other positive was breakfast - satisfying election of fresh yogurts, fruit, breads, made to order dishes and very prompt service. That’s sort of where it ends. The rooms are just bad. You start with these incredibly cheap looking hallways that are set up like a maze. The furniture is just budget feel and clunky, nothing upscale feeling or “finessed” about any of it, right down to the doors of the shower and toilet. But the design…who would think to put the bathroom area against the window, so you are left with little sunlight…truly bizarre. The sinks are stuck to a spray setting (who wanted that?) and the water in both there and the shower took too long to warm up each time. Rainforest shower head was terrible. Only one usable plug point near the bed unless you unplugged things. The air-conditioning? Had no idea what to do with it. If would run for a few minutes then stop. We had to set it to a very low temperature to run more than a few minutes so the room wouldn’t get stuffy. Honestly, a lot of this should have been elementary for this brand.

Great check in experience, valet help getting luggage to room. Room was beautiful with tons of space and amenities. Room service extremely responsive as was guest services. Good internet. Friendly restaurant staff. Good breakfast buffet. Outdoor bar was a great meeting place. We like the hotel so much that we booked it upon our return to Mexico City a few nights later, even though our plan was to go elsewhere. We will definitely be staying with you again. I can’t remember a better hotel experience.