W Mexico City

I’ve stayed at the W Mexico City a few times, and while my visit last year left me feeling like the signature W vibe was fading at this location, this year’s stay was a completely different story—in the best possible way. The energy is back, and the improvements are unmistakable. The renovated spa is fantastic, and Cesandari, the spa manager, made sure the experience was top-notch. There’s also an exciting new speakeasy tucked away in the penthouse that adds an extra layer of cool to the property. The Insider team, led by the incredible María José, went above and beyond—especially when helping me track down W Mexico City merchandise for my son’s collection, and the amazing welcome package. Luis at the concierge desk was spot on with his recommendations. I also had the pleasure of chatting with Rainer, the General Manager. It’s clear he’s the driving force behind the upgraded experience across the board. His leadership shows in every detail. Unlike last time, I left this visit already thinking about when I’ll return. W Mexico City is back—and better. Hope to see you soon.

Let me start positive. The area is a nice upscale “business” neighborhood. The other positive was breakfast - satisfying election of fresh yogurts, fruit, breads, made to order dishes and very prompt service. That’s sort of where it ends. The rooms are just bad. You start with these incredibly cheap looking hallways that are set up like a maze. The furniture is just budget feel and clunky, nothing upscale feeling or “finessed” about any of it, right down to the doors of the shower and toilet. But the design…who would think to put the bathroom area against the window, so you are left with little sunlight…truly bizarre. The sinks are stuck to a spray setting (who wanted that?) and the water in both there and the shower took too long to warm up each time. Rainforest shower head was terrible. Only one usable plug point near the bed unless you unplugged things. The air-conditioning? Had no idea what to do with it. If would run for a few minutes then stop. We had to set it to a very low temperature to run more than a few minutes so the room wouldn’t get stuffy. Honestly, a lot of this should have been elementary for this brand.

Great check in experience, valet help getting luggage to room. Room was beautiful with tons of space and amenities. Room service extremely responsive as was guest services. Good internet. Friendly restaurant staff. Good breakfast buffet. Outdoor bar was a great meeting place. We like the hotel so much that we booked it upon our return to Mexico City a few nights later, even though our plan was to go elsewhere. We will definitely be staying with you again. I can’t remember a better hotel experience.

Just spent a wonderful week at the W Mexico City. The service by all of the staff was exceptional and warm from check-in through our departure. Be sure to include the breakfast buffet in your booking, which has a large selection of both Mexican and American offerings. Situated in the beautiful Polanco neighborhood, with lots of nearby shopping, parks, etc.

Unfortunately this time I have nothing good to say about my stay. First we find that the W Polanco is degrading a lot since our first visits. 1) The room we had was VERY NOISY, I could hear the walking of the clients in the room upstairs at 2 am for 2 days straight. 2) all the doors of the rooms when they close make a lot of noise. One night a client had an issue with the door, they called security who was talking loudly in the corridor (it was at night) 3) I asked for the room to be changed and I was told after 6pm I would receive a call. I waited untill 7pm and then I left the hotel for dinner…no change was arranged. 4) the room does not have any of the basic amenities a 4-5 star hotel should have. Slippers, cotton buds, shower cap etc. The batteries of the remote were dead. 5) one night we sat at the sofas at reception near the bar and nobody came to take the order. We had to go to the bar. It is very unlikely that I give a bad review but there were too many things together that made my stay quite unpleasant.