The Angler's Hotel

First the bad. Visited this hotel with a friend for a boy's trip. I spoke to IHG and requested an early check in, I know it's only a request. Arrived at 3 pm to be told that the room was not ready. I advised that I requested an early check in with IHG rewards and was told "people check out late". The front desk didn't give me any options, for example, a smaller room that may have been available. We sat at the restaurant and waited for the room, they said they would call me. At 5pm the room was finally ready however no call, just a text message. Why say you will call if it's a text? Upon check in, they did not acknowledge my IHG status, and I didn't receive my welcome amenity like the IHG said I would (any other property I have stayed at has done this without fail). They gave me the keys and walked us to the room. The room was very good but quite expensive for the size imo. Prior to check out, I requested a taxi to the airport, when I arrived to check out, the front desk apparently had ordered 2 cars even though I requested one so one taxi wasted his time. It isn't my problem, but I felt bad for the gentleman as it was 6 am. As I checked out, they printed my folio and gave it to me, not a single question on whether or not I enjoyed my stay etc, just sent me on my way. The front desk needs more training. As a former director for a luxury brand hotel in NYC, this would never fly. The guest and the guest experience are of the upmost importance in high end hotel brands. That ensures a solid customer base. I was disappointed by this IHG property from that perspective. The good. The staff with the aforementioned exception were great. They were all super friendly from the people cleaning the common areas to the pool bar bartender. The restaurant staff was also exceptional. Even during the busiest times, we never felt like we were disregarded. Housekeeping staff were also friendly and personable. The food from the restaurant was good however, with all the options available in the area we only used them on lazy days and for breakfast. The pool area was well maintained and kept quite clean. Beds were comfortable and room cleanliness was good. The property was quiet as it's a block from Collins and 2 from Ocean Dr (so not in the thick of the parties). It's very conveniently located with everything you need in walking distance. Overall, I would say the experience was good however the small interactions that were negative were definitely impactful. I thought it was my previous hotel director experience however my friend who has no hospitality experience was also disappointed during these interactions, so I believe I am being reasonable. Long story short, if you can avoid the front desk, the experience will be flawless. May give them another try at a later date and if I do, I'll be sure to follow up. DG

Very positive experience in terms of room (very clean and well equipped, contemporary comfortable decor, nice toiletries etc) , we enjoyed a week's stay. But when checking out, room charges for a "beach bag", bottle of rum and associated taxes, added 97 dollars to our bill! Reception staff said they could not analyse these because housekeeping staff had figures which they couldn't access!!!! These charges were removed without resistance or any explanation very quickly, which prompted uneasiness on our part. Such a shame because this is a very nice hotel with lovely pool and generally pleasant staff.

I wrote to the manager with my complaints as the front desk person recommended. No reply hence the review. Elevator broken , rooms next block to hotel. They tell me 24 service for bag handlers, uber arrived no answer. We lugged our 4 suitcases down the stairs. Check out guy in a t shirt says email manager, no apology. The hotel is average at best. Shame she didn’t reply thought customer service was key in a hotel Luisanna ?

Hotel in good location for south beach and ocean drive . Main reception looked good and after check in we were shown to our room by walking outside and then through restaurant to older part of hotel. The lift was out of order throughout our stay so had to use stairway which was not great worn carpet and generally not very clean. Room ok but clean and bathroom good with decent shower and plenty of towels. Rooftop pool lovely and bar also good. The newer part of hotel looked much better than the building we stayed in but was only there a couple of days so didn’t spoil it for us. With so many hotels around would probably book somewhere else when we return to Miami

Loved this hotel with its perfect location to shops, restaurants and south beach! Rooftop pool was beautiful with a lovely cocktail bar! Rooms were very spacious and clean. For full review with pics and videos check my insta @_sharonmurphyy