The Angler's Hotel

There are a lot of positive things to say about Angler's, and l wouldn't discourage people from staying there. However, my most recent visit did raise concerns: On check in, tired after travel, l asked the desk clerk to confirm the total cost for my pending stay, and was quoted an amount hundreds of dollars above my hotel confirmed amount. This necessitated me getting my phone out of my bag, finding the hotel confirmation, showing it to him, and inquiring why he was saying they intended to charge me hundreds more. He said that l needed to speak to his supervisor. After waiting to speak to the supervisor, and once again explaining the problem, the supervisor told me that l would have to speak to his supervisor. After waiting for his supervisor, and subsequently once again explaining the problem, she apologized, assured me the issue would be fixed, offered assurance that l would be charged the lower / confirmed amount, and offered a $100 credit as some goodwill gesture for my time and trouble. I told her l appreciated the $100 credit, but really just wanted the discrepancy fixed. Twelve days later, and two days before my departure, l again attended the reception desk and asked the desk clerk to confirm the total amount l would be charged for my stay. Unbelievably, l was once again quoted a figure hundreds of dollars above my hotel confirmed amount. Furthermore, the promised $100 goodwill gesture credit was no where to be seen. Kind of completely negates the goodwill, from my perspective. This necessitated my returning to my room, to get my phone, to return downstairs, to wait while the desk clerk checked in arriving guests, to once again produce the actual confirmed amount. I was told to return the following day, my final day (which l had hoped to enjoy), and once again speak with the supervisor who 12 days earlier offered assurance that all would be fixed. Eventually, after my insistence, and still further wait, the Director of Rooms was summoned. Once again l explained the situation. Once again, l produced evidence of the hotel confirmed actual (lower) amount. Once again, l received assurance that all this would be fixed. From my perspective, a repeat guest should not have to spend this much time and effort, and experience this much stress, to rectify something that clearly should not happen in the first place. Other, lesser issues, include: - returning to my room one day to find that neither key card would open the room door. This necessitated a return trip down to the reception. The woman gave me new key cards. Back to the elevator and up to the room - only to once again find that neither key card worked. Back to the elevator, and back downstairs. The desk receptionist called someone. After waiting for her - back to the elevators and back up, to be told the lock needed battery replacement (as l understand it), and l should wait further while a hotel maintenance person was summoned. At this point, l gave up. All l wanted to do was drop some things in the room. While l understand issues arise from time to time - how much time should a guest spend, trying to get into their room? I left, and just carried the things around for the remainder of the afternoon. - it was very time consuming figuring out how to work the television. Admittedly, l am not the most intelligent person. However, all l seek is the basics - what numbers to push on the remote, to access my relatively few basic channels (ie: ABC, CNN, HGTV, CBC). Two separate hotel representatives came to my room. After each standing in front of the TV for say 1/2 hour, pushing buttons, it seemed evident that neither had a clue how to assist me, or work the TV. While l know they meant well, it seemed an awful waste of my time, as well as there's. Too late for me, however, a simple handout on request showing what remote buttons to push to obtain what station, along with simple instructions on what to do when the TV screen shows "no source", or "no signal", would be so very helpful. The time l spent to figure this out for myself, was very frustrating, and unfortunate. - Personally, l find it a challenge to hang a bath towel, face towel, face cloth, and bath mat, on one towel rack. Goodness knows what a couple does. - l don't consider myself overly modest, however, finishing up at the main floor hotel washroom urinal, to turn around and find a female cleaner has entered and is wiping down the sink area, l find this a tad disconcerting. Presumably, women do not find men in the women's washroom. Lastly, on my departure, l asked the desk clerk to please call me a taxi. After say 10 minutes, standing by the street, a huge SUV pulled up. I took little notice, continuing to watch for my requested taxi cab. The SUV driver went into and exited the hotel, and said he was my driver. Evidently, the desk clerk called a private car service, which l did not request or want. Fortunately, l shortly thereafter was able to hail a taxi on the street. No idea why the desk staff did not do as l requested - call me a taxi. So simple, one would think. It seems unlikely that l will return. One comes to relax, rather than deal with these issues (most notably - the failure to have the accurate quoted agreed to cost, and the ridiculous time, effort, and stress to sort this out).

We spent 2 nights at this boutique hotel and enjoyed our stay. Lots to do explore in the area and we were fortunate to have pleasant weather and enjoyed most meals outside. The front desk employee Andrew was helpful in explaining the hotel and what’s offered. Bikes are available for use. Using the Kimpton password allowed us to pick a door for a prize, we received free resort fees. We would definitely stay here again. The Degroot’s.

We went there last night we paid a day pass and the pool assistant Mariano was super nice and polite with us. Later.... we attended the super bowl event they organized. Wounderful! 10/10 experience Mariano top!

I was planning a five day vacation and made a reservation here. I had to leave and go to a different hotel. I have had great experience with different Kimpton's in the past but I could not stay here. Every room they showed me was dirty. Stains on the chairs sheets and curtains.

Can’t complain about anything, the staff were friendly, the room was nice, clean and spacious, the food was really nice, and everyone seemed to go the extra mile.