Bentley Beach Hotel

We’ve returned home after another stay at The Bentley Hotel, South Beach. This is our fourth visit and without question the best! Although we would return without the upgrades to the hotel that we experienced, this visit in particular, the changes were notable including the lobby, and yet to open (a couple weeks away) lounge/bar/morning breakfast area. The new entrance to the hotel is almost complete and the lobby is now expanded and is cool and refreshing. The front desk personnel were professional and welcoming and in particular Juliana and Melina. We were greeted with a smile and they recognized who we were upon our arrival. The interior/outdoor courtyard invites you in with cool colors and an added bamboo like arbor that provides some interest and scale. This area provides a pleasant outdoor breakfast space and a sail-shade like effect to provide an open air ceiling for the three story courtyard. We were accompanied to our room by bellman Reinaldo whom we encountered multiple times throughout our 4 night stay. He was professional, always obliging whether bringing the new complimentary bikes to us, beach chairs or simply towels. The Bentley is extremely clean and remained that way throughout the day. Our room……as with every visit, we were not disappointed from the cleanliness of each space which left us with nothing but praise for the housekeeping staff. (Don’t forget to tip them, they deserve it!) Our room was more than generous in size with ample, contemporary seating, beautiful “kitchen” area, separate bedroom with crisp, clean linens and our bathroom beautifully updated with modern appointments. Finally, the upper terrace. All seating has been replaced with comfortable chase lounges, soft teal colored umbrellas, and multiple tables for two which was perfect for dining on the roof top or enjoying the daily complimentary prosecco. If you’re an early riser, the roof top is an excellent place to catch the sunrise, bask by the clean pool after a day at the beach within a two minute walk across the coconut palm dotted Lumus Park and finish the day watching the afterglow of the sunset over the ocean in the evening. For ourselves, The Bentley Hotel is South Beach’s best kept secret. However, I believe the word is getting out and we could not be happier for them as they approach a long awaited completion of upgrades that truly benefits the their guest as it did for ourselves. We will return again next year. I believe that is the best way to judge a review Thank you to the staff that help make our visit truly exceptional.

Wonderful location Friendly, & terrific staff Service was fantastic beach chairs, bikes are provided with our stay , the complimentary breakfast was great

Likes: 1 Great location, walking distance to beach, restaurants and nightlife everywhere. 2. Interior rooms very nice and clean. 3. Staff friendly Dislikes: 1. Exterior kept up, but old, place was built in 1930s. Elevator is slow. 2. We rented a Penthouse and had 9 pieces of luggage and bags. The stairs to the room block the ability to take luggage cart to room so luggage has to be carried piece by piece from the stairs near elevator to your room. 3. Doors to balcony were off hinges. Bedroom door closes rapidly and slammed my fingers twice. 4. Refrigerator wasn't cooling properly 5. Our bed got soaked and wet from the overhead air-conditioning unit and we were forced to leave the PH for a lesser valued room.

Our recent experience with Bentley Hotel South Beach was highly disappointing due to the hotel’s lack of professionalism and poor customer service. Communication from the staff was dismissive and unhelpful, leaving us feeling misled and frustrated. Travelers should be aware and cautious, as this experience did not meet even the basic expectations of hospitality

Everything was great, staff were excellent, continental breakfast was more than we were expecting. We managed to get Stan to make a better cup of coffee, he just needs to now get that espresso machine cranked up. Only negative point was that the AC in room 403 sounded like a DC10 was taking off in our room.