Carillon Miami Wellness Resort

We would like to sincerely thank the two hotel staff members in guest relations,Tayfun and Cem, who made our stay truly special. They took exceptional care of us and were always available to help with any issue—no matter how small—solving everything immediately and with great professionalism. Their high level of competence and warm, friendly attitude made us feel completely at ease as a family. We truly felt looked after and appreciated throughout our stay. Thank you so much for this exceptional service! Because of this wonderful experience, we will definitely return to the hotel in the future. The only downside was that the spa area was not accessible for our children, aged 12 and 14, as children were not allowed. This was a bit disappointing, as we would have loved to enjoy that part of the hotel together as a family. Nevertheless, the overall experience was overwhelmingly positive—especially thanks to the outstanding guest relations team!

Karin is a terrific instructor! She has added another class for a total body workout that is fun and effective with weights, body bar and balls.

Amazing experience especially at the Spa we received a tour from Alejandra she is phenomenal, has great customer service and really gave us an authentic experience. I would definitely recommend coming here and taking a relaxing trip to the spa… i feel rejuvenated

I wish to draw the attention to management regarding an extremely rude security lady by the name of Dominique who was at the pool in the North Tower today at approximately 4.45 pm. We arrived at the adult member pool with our bracelets, our daughter who has a bracelet did not have it on , she screamed at us to get out of the area verbally loudly abused us in front of other guests at the pool Her tone was uncivilized and classless After nearly ten years of being part of the Carillon family and loved by most the staff who have known us all these years we were left shocked and told to leave the pool. I might add she called an emergency call to security still screaming. The supervisor June arrived and apologized for his associates inexcusable behavior. For residents for many years of Carillon and my husband the President and CEO of a large company I hope that she will be severely reprimanded this is not the image we know of Carillon. She was classless and should not be involveresidents or guests Other guests who were at the pool who witnessed this incident and know us were also in shock at the extremely loud and confrontational behavior . not befitting a calibre of a resort like Carillon. I hope that Dominique is given some tuition on etiquette and not being rude and making a loud spectacle of herself again .

Great staff at spa. Extremely helpful and cheerful. Lilly did my Swedish massage and is a gem. Very helpful with my physical pain. Hotel clean and housekeeping exceptional. Only negative beach had an issue to get over mound/seaweed to get to ocean. Adult pool open for swimming etc all day and never crowded. Too hard to walk over if not young and perfect health. But very nice stay. Not crazy about breakfast in dining room. Pancakes extremely heavy and bland.