Carillon Miami Wellness Resort

I've been training with Karin Steegmeyer for the past 8 or 9 months and I consider her to be one of the reasons we decided to extend our time at The Carillon. Karin is a top notch professional who genuinely cares about her students. She brings incredible skill and expertise training tri-athletes and she offers this through swimming technique, spinning and strength training classes. We are so lucky!

I spent my birthday at Carillon Miami Wellness Resort and it was exactly the reset I needed. I cannot believe I have been so close and had never experienced it before. A special thank you to Arnoldo for making my first cryotherapy session feel easy and comfortable, and to Dino for one of the best massages I have had in years. I left feeling completely recharged. Such a beautiful, elevated experience. I will definitely be back.

We had a fabulous stay here! Rooms were spacious and well appointed, service excellent, and beach/pool area perfect size. Staff was helpful and friendly. Location excellent - walking distance to great restaurants and a Publix across the way. And a special thank you to Alex and Jem who assisted us with specific room requests.

I booked online for a nice relaxing weekend with my best friend. A vacation away from kids and my life. Online the room was listed on their website as a one bedroom suite with kitchen. There was nothing at all regarding views - didn't mention city or beach. Apparently I am supposed to know that if you don't see the word ocean view and nothing is listed in the description then I automatically get a city view. This translates to construction noises during the week and loud cars on weekend in the early am . When I got there, I asked Chris J if I could please switch to a better room - ocean view with balcony, I was willing to pay for it and was very disappointed to find out that they were sold out. She said there is nothing she could do and then that was it. . I explained to her that it was very misleading on the website regarding the views. She didn't care... it was sold out. The next morning (Saturday) I was woken up to car alarms and honking - very loud at 730 am. I called down and spoke to Chris J at the front desk again. I can't believe she is hired to help people and be the "front" of the hotel. She was rude, talked over me , and even had the gall to say "there is no construction on the weekends" implying that i was lying. I asked her if she wanted me to record a video of the noise since she didn't believe me. She was not professional at all so I asked her if maybe she could throw me a free coffee or make it up to me in some other way. (said with a smile) Getting away for five days is a luxury and to have to wake up to loud noises was frustrating and disappointing. She replied that the hotel is not connected to the dining - its a separate entity. That was her response. I asked if there was anything else she could do then. She said she could refund me two days only of the resort fee ($50 a day ) . I said thank you. When I got my bill she had added the two resort fee to my bill instead of subtracting it so I had to speak to a billing expert to get that changed. Honestly she needs to be trained on customer service. Spa was really great and fitness class and gym were also great. The people that worked in the spa were kind and professional.

There’s a lot to love about the Carillon. The property is spectacular—wide private swathe of beach, a huge pool, lush grounds, beautiful, quiet rooms, great spa and spa techs as well as truly lovely beach staff. However, there are also some wrinkles with the soft product. Some of the front desk staff are great, but some are fairly sloppy. There is no doorman, bellhop, or concierge. The woman at the restaurant host stand is downright unpleasant. That attitude does not belong at a hotel claiming to be a five star. Also, the spa messed up one of my reservations which caused me to forgo a promo that I had booked. Finally, the Strand restaurant is not good. I was going to avoid it anyway after the unpleasant host, but the food quality is so mediocre that it simply wasn’t worth it.