Carillon Miami Wellness Resort

Carillon Miami Wellness Resort exceeded every expectation! The service made our stay unforgettable — huge thanks to the amazing Front Desk team: Tayfun, Alex C., Krystal J., Sheneika, Marmaine, Maria, and Cem. The Valet crew, especially Alex, and the Bellmen Chris, Hero, and Miguel were so helpful every day. Shout-out to Concierge superstars James and Billy for their fantastic recommendations. At the restaurant, Alice, Camilo, Laureana, and Yves made every meal a delight. The Gym staff, especially Maria, kept us motivated! Special thanks to my Spa Carilloves Destiny, Lauren, Alexa, Ledner, Jessica, Sheltsy, Alexandra, Benitha, and Loyda — plus Spa management Natalie, Christina, Sonia, and Yvania — for creating the ultimate relaxation experience. Between the stunning oceanfront suite, delicious food, beautiful beach and pool, and truly warm hospitality, this was the perfect girls’ wellness trip. We can’t wait to come back!

I stayed at the Carillon 4 nights for my birthday. I picked it because it was listed as a 5 star hotel and the price was much lower than other 5 star hotels. That should have been a red flag. The hotel is at best a four star given the rooms, service and food. I also booked a spa appointment and the spa was small, run down and there were no snacks (only water). The hotel knew it was my birthday and they did absolutely nothing to acknowledge it. I am baffled as to how this hotel obtained a 5 star rating because it is terrible, especially if you compare it to the One Hotel or the Faena, both of which I visited on this trip and far surpassed the Carillon in every way imaginable. I will not make that mistake again and will pay more to stay at one of those hotels next time.

I’m writing to provide feedback regarding my visit to your spa on Friday, October 17. I arrived around 9:30 AM, and everything about the morning was exceptional. The staff was professional, welcoming, and sincere. The facilities were immaculate, the scent throughout the spa was calming, and the small touches — like the coffee and cookies made the experience feel thoughtful and elevated. The two young women working by the pool that morning were especially genuine and truly represented the resort’s hospitality. However, around 2:00 PM, right before my massage, the atmosphere completely changed. Two women entered the whirlpool area and began taking continuous photos and videos for several minutes, turning what should have been a peaceful, quiet environment into a disruptive scene. It was clear this behavior was inappropriate for a spa setting, yet it went unaddressed by staff even after another guest voiced concern. This was extremely disappointing not only because it interrupted what had been a flawless experience, but because it directly conflicted with the environment your resort promotes. After spending the entire day feeling deeply relaxed and rejuvenated, this situation took me completely out of that state. Guests come to Carillon to escape constant phone use and social media culture, not to see it carried into such a sacred space of rest and renewal. I’m sharing this because I truly value the quality of your resort and want to see it protected. I strongly encourage management to reinforce a no-phone or no-photo policy within the spa’s relaxation areas, and ensure that staff are empowered to step in when this kind of disruption occurs. Please take this matter seriously. It’s feedback coming from a place of appreciation and respect for the incredible experience your team provides.

Gorgeous hotel. I highly recommend getting the beachfront balcony room. It was stunning. They have Bryte smart beds and we’ve actually inquired about getting one. Overall, I’m super happy with our experience here. We had a not-so-great massage due to a lack of pressure from the therapist. One of our Tv’s didn’t work and they got it taken care of pretty quick. They should check them all before people arrive, as we heard someone else mention that both of theirs didn’t work. Lots of pros and not too many cons. The oceanfront area is amazing, but they put the furniture out late and take it in early. The homeless seem to overtake it during those hours too.

Karin’s “Distance Swimming” class is my favorite at the Carillon and I take it whenever I’m here. She adjusts the drills and coaching to the level of each participant, and there are classes for beginners and stronger swimmers. I’ve increased my endurance and improved different strokes. The Swimming Drills class is also terrific. If you’d like swimming in your future as a great workout with low injury risk, try these classes.