Carillon Miami Wellness Resort

The resort continues to be a great retreat—I’ve been going since it was Canyon Ranch (since 2010). While there are noticeable cost-cutting measures and some decline in quality over the years, it was still an enjoyable trip overall. For instance, the spa showers used to have multiple jets but now only feature a rain shower and handheld, some of which were leaking or not working properly. However, the staff in the spa are so warm and friendly it made up for the downgrades. My massages were excellent, though my friend’s first experience was disappointing, which was unfortunate since I’d hyped up the therapists. She also had a foot injury, limiting her ability to join classes, but we appreciated being placed in a room near the elevators. I booked through Amex Platinum; no upgrade was available, but the accessible room was comfortable. I attended Pilates reformer classes, and the instructors were fantastic—especially in how they modified sessions to suit different experience levels. As someone with over 10 years of classical Pilates experience, I really valued that attention to detail. Our Amex Travel package included daily breakfast with a $30 per person credit/daily. However, with most dishes priced around $25, plus coffee or juice, we regularly exceeded the allowance by $20–30 between the two of us, which included gratuity. Gratuity was never comped even if we spent below the max allowance—which is understandable—but many comparable properties offer a more generous credit and often cover gratuity for breakfast. The breakfast quality isn’t what it used to be. For example, the avocado toast used to be better bread quality and incorporated cashew butter. Now it’s eggs with regular wheat bread and red pepper spread, which I wasn’t fond of. Also, the Tambourine Room was closed during our stay so that was disappointing. I couldn’t get a good signal throughout the property so I had to use the wifi, but it was so slow that I couldn’t even open Instagram. We couldn’t even stream movies on our iPad in the evening. The upload speed was 0.05 mbps, so that was disappointing and when I asked if there was an option for a higher speed, I was told to follow-up the next day when technicians were onsite. I understand it’s no longer a Canyon Ranch property and hasn’t been for years, but every time I visit, there seems to be another cost cutting measure in place.

This was my first time staying at the Carillon Resort for a birthday event and it was a great experience. The focus on fitness and wellness was evident throughout my stay. On the first day, I had trouble locating the workout room, but Lauren at the front desk kindly assisted me in finding it. My group participated in Caesar’s high-intensity spinning class, followed by a light breakfast. We ended day one with a challenging core workout led by Teri, which transitioned directly into a competitive rock climbing class. The next day, Johan led a circuit boot camp class outdoors that kept us all engaged and active. Overall, I had a wonderful experience with the workouts, the spa sessions, THE FOOD at the TAMBOURINE ROOM (Michelin 3 star restaurant located within the resort), and most importantly, being with my friends. Thanks to the attentive staff who contributed to the enjoyable atmosphere.

Carillon has declined in service and luxury. Security is poor, with non-members from the street sneaking in. A friend’s belongings were stolen in the Spa, where staff and management also gossip, with a high employee turnover. Facilities are rundown,(pool had crumbling cement around it; towels/robes/products feel cheap, and employees seem unhappy. Beach Club service was rude, overpriced, and food arrived unappetizing.(salads are slimy) The once-private, serene spa is now loud and chaotic; due to Groupon availability. Glowing 5* reviews seem fake. Once Canyon Ranch, this was true luxury those days are gone. I won’t return and don’t recommend wasting money here.

We joined a friend and her extended friend group to celebrate a birthday. We had a Thursday —> Sunday reservation and didn’t know what to expect. I was impressed that there was a workout schedule available for the week and that Teri shared it with our group ahead of time for planning. She checked in with us almost hourly to see how our day was developing once we arrived! Our crew wanted to work OUT and Teri and Cesar especially pushed us to our limits. We had modifications for those that needed it (right here!) and the energy they both brought to the Core and Spin classes made prioritizing my fitness easy and FUN. My friends were more committed to workouts than I was and enjoyed a Boot Camp class with Johan that they RAVED over. Eddy killed them (with love!) in a class before I arrived and I didn’t hear the end of how hard and good it was. The personal touch that Teri applied to our crew to ensure we had the retreat we wanted and needed was above and beyond - I felt like a VIP all weekend. I cannot say enough good things about this program and the fitness team - 100/10 stars. We will be back!

Wow! This place is a top notch wellness resort! The fitness classes are legit (they’re hard!), the facilities are well stocked with great, clean equipment, the private beach access is fabulous, the spa is one to write home about with all of its various steam rooms and saunas that were life giving after those hard classes, and the restaurants were delish! Eating at the Michelin Star Tambourine Room is an absolute MUST (I also suggest adding the wine or cocktail pairing)! SHOUT OUT TO TERI!!! She arranged an amazing multi-day schedule of classes, treatments, and recoveries for our large group. She was like our own personal health Sherpa and she single-handedly set us up to maximize our time at Carillon. I can’t sing her praises enough! My suggestions on trainers: Cesar - spinning 🚴‍♀️ Teri - killer core and rock wall 🧗‍♀️ Johan - boot camp 🥵 Eddy - tread and shed 🏃‍♀️ TLDR; this place is amazing. Teri is amazing! I plan to be back!!