Carillon Miami Wellness Resort

Recently, I visited the Carillon Hotel in Miami Beach for a massage service, and I wanted to highlight how exceptional my experience was—especially with the valet service. From the moment I arrived, the valet service was outstanding. Jonathan Gomez was incredibly attentive, warm, and welcoming. He provided a clear and detailed explanation of the hotel amenities and made the entire arrival process smooth and stress-free. His professionalism and friendly attitude truly set the tone for my visit. Thanks to this great first impression and the excellent service I received throughout my stay, my experience felt special right from the start. I genuinely enjoyed my time at the hotel and am already thinking about coming back again. Thank you, Jonathan, for making the experience even better!

I had an amazing experience with the day pass and couldn’t have asked for a better day. From the moment I arrived, the service was outstanding. Destiny and Lauren at the spa front desk were so warm, friendly, and helpful. They made everything seamless and truly made me feel welcomed. At the beach, Juan went above and beyond to make sure I was comfortable and well taken care of. The entire experience was relaxing, luxurious, and exceeded my expectations. I would absolutely recommend a day pass and would happily come back again!

Carillon Miami Wellness Resort – One of the Worst Hotel Experiences I’ve Ever Had My wife and I booked what was supposed to be a luxury “wellness retreat” at the Carillon Miami Wellness Resort. We paid $2,200 for just TWO nights, expecting a premium, stress-free experience. What we got instead was frustration, hidden fees, broken amenities, and borderline unacceptable conditions. First off, the price is misleading. The $2,200 did NOT include the mandatory “resort fee + resort fee tax” — charged twice, adding another $100 on top. For a so-called luxury resort, that’s already a bad start. The room itself was a disaster: • Dead bugs in the bed. Completely unacceptable at any price point, let alone this one. • The bathtub drain was broken — even when closed, it kept draining. • No complimentary water in the room. At a “wellness resort.” Let that sink in. • The TVs weren’t even smart TVs. In 2025. The only options were ~20 basic channels or paying for outdated movies. We booked the highest room with “ocean view.” That description is extremely misleading. Yes, if you crane your neck and look far to the left, you can technically see the ocean. Straight ahead? A south tower and a neighboring building with constant construction noise. Nothing like what’s portrayed online. Service and logistics were equally bad: • The key cards didn’t work — for the gate, the elevator, OR the room. Repeatedly. • We Ubered because parking is $40 per night ($80 total), which is insane for a hotel already charging luxury prices. • They claim to be dog-friendly, but when we asked about bringing our small Yorkie, we were told it would cost $250 extra. That’s not dog-friendly — that’s deceptive marketing. Dining and spa were where things went from bad to outrageous: • We received a $60 breakfast credit, but even a basic breakfast for two (eggs, bacon, toast, coffee) came out to $90. The credit was basically useless. • We were given a $150 spa credit, but ONE facial cost $239. Fine — we expected to pay the difference. Instead, we were charged $315.98, with no receipt and no explanation for the extra ~$75. Still haven’t received a clear breakdown. To make matters worse, I work remotely and needed to log on briefly during the stay. The Wi-Fi dropped every 5 minutes, making it unusable. I had to rely on my personal hotspot — which barely worked because cell service in the building is terrible. This place markets itself as a luxury wellness destination. In reality, it’s an overpriced, poorly managed resort with hidden fees, broken amenities, misleading descriptions, and subpar service. For $2,200 for two nights, this was hands down one of the most disappointing hotel experiences we’ve ever had. Save your money. There are far better hotels in Miami that won’t nickel-and-dime you while delivering a fraction of what they promise. Absolutely not worth it.

Rooms dated …first room had to leave electric didn’t work 2nd room ac barley worked and with only 2 days left to stay wasn’t pleasant. The rooms are all dated and the only positives I can take away are good views and every encounter with a staff member was very pleasant.

Really disappointed in this resort. Wouldn't consider it 5 stars at all and likely wouldn't stay there again. The customer service was non existent -- there was never anyone at the door to help with luggage or carrying things; when we walked in no one acknowledged us or told us where to check in; we called because the tablet in our room was broken and was told a tech would come visit who never arrived. The facilities were dated, which I could accept, except for they were also dirty. There were mysterious stains all over our room (some looked like blood splatters) and even the roll of paper towels they gave us was filthy on top. The spa treatment (50 min massage) I received was wonderful -- however, they didn't let me know that the 'service' fee was actually gratuity and I ended up tipping on top of it -- which was also required BEFORE receiving the service. We tried to order in-suite dining for lunch one day at 3PM were unable to have any food sent to our room; after speaking to 3 different employees, we were told we could go order at the Seaglass Cafe for take away and bring it back up to our room, but couldn't call ahead because they don't have a phone at the cafe. The fitness center was large and had plenty of nice equipment. The location was also nice, directly on the beach with easy access to the beachfront walking path.