Eden Roc Miami Beach

A good location and very friendly employees

If you’re the type of person who is willing to pay premium prices for a hotel and expects quality customer service in return, this is not the place for you. I reached out regarding several issues and concerns during my stay, and the response I received from Salvador Cortes was dismissive and sarcastic, offering little more than an insincere “sorry.” When guests are paying top dollar, they should be treated with professionalism and respect. Overall, the experience was extremely disappointing. The hotel does not live up to its pricing, and I will not be staying here again. I wish I had chosen the Fontainebleau down the street instead. Unfortunately, I learned that lesson the hard way. Save yourself the frustration and stick with a hotel that has a proven reputation for both quality accommodations and customer service.

Rosa at the Eden rock Beach set up was wonderful. She was so kind and so patient and made me feel so seen while I was traveling solo on vacation. I will absolutely be back just to see Rosa.

Daniel e helped us at the beach and he was awesome!! He helped adjust the umbrella to better shade my ten month old, super thoughtful. We’ll definitely be coming back!

We spent Memorial Day weekend at this beautiful resort and we had such an amazing time. We had a good experiences when we needed to upgrade our room, the staff was accommodating, making it so easy for us. We originally had king size room booked, but last minute one of my nieces ended up joining us so we had to upgrade to a suite. Jasmine from guest relations took care of us and made sure that our room was booked and confirmed. Upon arrival, the front entrance is where the valet assisted us, they took our car, and they made sure that our bags were all taken care of and brought up to our suite. When inside at the main desk to check in we were all greeted and with a delicious white sangria. The property at this resort is stunning! The three pools were absolutely stunning for this weekend getaway alongside the beautiful beach. Our favorite spot to hang out was on the guest lawn where guests were able to get lawn chairs and towels and sunbath for the afternoon, lots of trees surrounded the area, making it breezy and shady. Near the lawn there's a gelato station serving up delicious cold treats and surprisingly the price for these cold treats are very reasonable. There's a smaller pool in walking distance along with a poolside bar, which was very convenient for us. To make the weekend even more special, we were lucky enough to be staying here while the air and sea show was going on. The sound of fighter jets and helicopters filled the air while helicopters and planes did tricks and spins. Eden Roc on memorial Day weekend was relaxing, fun and memorable, and we can't wait to back!