Eden Roc Miami Beach

A fantastic stay at Eden Roc, Miami - The room on the 5th floor had a huge balcony and the views over the hotel pools and beach were wonderful! We were here for a conference and the food provided throughout the conference for Breakfast, Lunch and Dinner were very well presented and delicious. Had time to enjoy the Spa facilities and the Sauna/ Steam/ Jacuzzi and cold plunge were lovely and provided a well needed rest and refresh. The Spa Retail Boutique had some lovely clothing and jewelry selections, very luxurious hotel overall!

I just think it’s WILD that a 4 star hotel with a resort fee charges their guests $40 to use an umbrella at the beach. Makes it even worse when they put all the umbrellas down after an hour and a half because it gets windy every day in Florida. Otherwise gorgeous place had a wonderful time.

We are just finishing our current stay at Eden Roc. It did not disappoint on any level. We had an in credible ocean front room on the top floor, which afforded beautiful views. Housekeeping kept the room very clean. The Molton Brown soap and body wash were wonderful. All the amenities were top notch. the pools...what can I say? Clean and perfect temperature. All the employees we encountered were very friendly and helpful, but I must mention those who really stood out. Christopher at reception, Juan and Moses in Cafe Inez, Maria at Nobu, both Gios in the Lobby Bar, Fernando at the pool, Xavier, Santorini, and Yalana at Ocean Social. Finally, but certainly not least. Chamise Allen, concierge and guest services. She truly puts the service in customer service. All these folks made our stay so pleasurable. we are already thinking about our Return next year. Thank you all!

I had the pleasure of speaking with Jasmine Telsie today, and she was absolutely wonderful. She was not only delightful to talk to but also incredibly thorough, sharing a wealth of information about all the amazing amenities your resort offers. I especially appreciated how she confirmed everything to ensure accuracy. Overall, it was such a pleasant and informative experience, and it has me even more excited about my upcoming stay at the Eden Roc Miami Beach Resort.

King size pillow had a standard pillowcase on it, which exposed the old blood stains. In FIVE days, our room was only cleaned ONCE. I went downstairs and stood in line at the front desk on morning four to request that my room be cleaned and to ask why it wasn’t yesterday. We arrive back at 8 PM to still a dirty room. I called down to the front desk and I’m told it is my fault because I turned them away at 5 PM. I explained that was impossible as we just walked in the door and are ready to shower now And that why would I have stood in line and wasted my vacation time this morning. They promised to send towels, which did not arrive for 45 minutes. I called back to complain that we once again had to shower, using wet old towels, and this time I asked for the night manager who proceeded to blame me and accuse me of having the privacy Sign on the door. I told her that was a complete lie - at no point during our stay was the privacy sign up nor did I turn anyone away. Accusations and no solutions. And all I want is a clean towel and my overflowing trash cans to be emptied. At no point did I get an apology or even a sense of urgency. Instead, I was met with indifference and smugness and accusations. It was the complete opposite of what hospitality means. For a hotel at this price point with 4 stars to say I am shocked and dissapointed would be an understatement. Do yourself a favor and search how many reviews are given about the lack of cleanliness and problems with rooms not being cleaned. I wish I had paid more attention to those.