Eden Roc Miami Beach

Location - worked for us, more northern part of mid beach, could walk to a couple restaurants, access to beach path, CVS and Walgreens near by if needed. Atmosphere/Amenities - the finishes in the hotel are high end, rooms were clean and spacious, updated, access to balcony was amazing. I will say on the weekend it was loud with various DJ events they host (not sure if this is an every weekend thing). They also allow resort pass and on the weekend there were a lot of people (probably 50% of the people around us at the beach) that weren't actually staying at the hotel. I do think this negatively impacted our stay - overcrowding, loud, slower service, etc. The pool closest to the beach is also public access, so another amenity that is not exclusive to hotel guests. In our experience, it was difficult to find seats at the pool unless you arrived before 9am on the weekend. The beach did not become overly crowded until 10/11am. The restaurants on property are awesome, enjoyed Ocean Social and Nobu and had no trouble getting seated for dinner without reservations. Service - left something to be desired. For what we paid for our stay, I would have expected more consistency with staff attitudes and general good customer service. Some were very pleasant, some we felt like a bother to. I would not say anyone, expect for the beach chair/umbrella set up guys, really cared to provide good customer service. Definitely an area that could use improvement for what guests pay. Value - other things to note, every charge at the hotel includes a 22% service/tip added on to the bill. There is also a $30 fee per day to use an umbrella at the beach. Just sharing so you aren't surprised, like we were, by extra fees.

Came to Miami to look for a boat. Hotel was awesome. Jean-Eddie was a fantastic guy! Got a boat too, it’s ok!

We did the beach day, Katrina and the staff were excellent. Katrina was 10/10. If you’re on the beach ask for her. Great day all around

We spent a perfect weekend getaway at the Eden Roc Hotel. Stayed in 2 rooms in the Penthouse level and we had the most amazing views. The beach was crowded but beach team worked endlessly to accommodate everyones needs. Serving the most delicious lunch and drinks. The fun DJ on Saturday and Sunday gave the hotel that posh, luxurious vibe we were looking for. The 4 teenagers we traveled with had a wonderful time, loved the pools and were raving about the fun activities and pools. The room amenities and overall social vibe and events marketing kept us entertained all weekend. Can't wait to go back already.

The service I got at the pool by Youlinx totally changed the whole experience. He is amazing! I will be coming back and I hope to see him again. He was so great to me yesterday! He’s working hard. Amazing!!