Fontainebleau Miami Beach

The hotel was very nice. Long lines to check in and no quick way to walk to the pool, as you have to go upstairs through a long walkway and take an elevator downstairs, then a long walk just to get to the pool. Why not just have a door off the main lobby, as the pool is literally right there? This could be 30 seconds, not 5 minutes to get poolside. The room was very nice and the bed was comfortable. Lastly, around the pool, why not just have chairs to sit rather than have to lie down flat or sit low on a recliner?

I checked into a suite on 9/1/25 and immediately called house keeping as the tub was not clean. As I awaited housekeeping's arrival I decided to go for a walk in the lobby. After about 25 mins I walked over to the front desk to inquire if housekeeping had already went into my room. The desk attendant advised me they had not come to my room as of yet. The gentleman that checked me less than 1 hour ago heard what was going on and advised the other attendant to simply move my room as there was a vacancy on the same floor. I appreciated the gesture and took the key to the new room and proceeded to go get my belongings as I just wanted to be able to get into the room and relax and take a long bath. I removed my stuff from my original room and walked down a few doors to my new room. As soon as I got into the new room I realized I left my phone charger in the other room and called guest services to see if someone could go and retrieve it, the gentleman I spoke to advised me they would send someone right away. Little did I know that right away meant 3 hours, and 2 more calls later. I ended up going downstairs and having to speak to someone at the front desk and explained the situation. That was part of day 1. On day 2 I realized that the ceiling was peeling in the bathroom. I spoke to the manager and she did make a room adjustment to my bill and offered for me to come back. I have emailed her twice, sent a text message and left her a message on the direct number she provided to me. I am still waiting on a response.

Gianni was such a help, gave us the best service and attention! He kept coming to check on us and see if we needed anything. He’s great!

Giani was great ! Was very attentive to my friend and I on the beach, was very kind and helpful for all days of the trip. Thank you very much!

Gainni and yoel are the best!!! Best service and super friendly. They were quick and helped us with everything. Best time ever!!!!!!!!