This resort does not live up to the expectations as advertised. I stayed here as part of my JetBlue vacation bundle and thought I would try it out, as I have heard so many good things. The resort's aesthetic is elegant, but it definitely needs an upgrade when it comes to the guest rooms and the pool area. When I arrived for check-in at 6 pm, there were many food boxes, cleaning supplies, and a vacuum in front of my door. Upon entering the guest room, I saw black hair all over the bathroom and in the shower drain. (I have blonde hair). When I was getting ready to check out, I noticed stains on the bed frame but didn't search any further. Gross! The front desk staff were not accommodating and seemed overwhelmed each time I passed through the lobby. That being said, I spent most of my days on the beach and was greeted by friendly staff who helped with chairs and towels and exceptional servers. Shoutout to Brandi, Milo, Gabe, Lea, Eric, and Jay. They were all wonderful! Aside from this, I love Miami but will not return to Fontainebleau for my next visit.

Incredible experience at the hotel. Rooms are great but the poolside is the best. Great vibes and music particularly with the friendliest staff who go above and beyond. Shout out to English and Benji for the best service. We are already planning our return.

We got at the beach around 10 am, Malic was our server And he was absolutely amazing We were provided with umbrellas chairs and towels, he made sure that we had drinks and water! We absolutely loved every minute of our day! We can’t wait to come back!!!!!!!!!! 🌴🍾🎈🫶

The beach experience was phenomenal !! Our server was Hailey and she was excellent! Super attentive. Anything we needed she was right there. Never a wait. Our stay at Fontainebleau has been wonderful. Will for sure return in the future! :) :)

Beach service was excellent, especially Melik, who was our favorite server. He was excellent. We also loved the Hakkasan restaurant; it had great music and atmosphere. The Turkish server was our favorite server. I couldn't remember her name now. We will come back again.