Fontainebleau Miami Beach

We came here to celebrate my mother’s birthday. The whole experience was amazing. The best part was going to the beach and being helped by Bruno, our server. He treated us like royalty. We will definitely come back and hopefully we can see him again. He really elevated our experience even more.

Have been coming to Fontainebleau for years & it never misses! Had the pleasure of meeting Bruno, our waiter at the beach club. He was so friendly and provided great service. Know that when you are here, you are treated the best you can be!

Honestly an overall terrible experience. We will not be staying here again. Overall a 2-star experience. I would never consider this a 5-star hotel. We stayed in a one bedroom suite and the rooms are in terrible condition. Not cleaned properly and out-dated/not taken care of. Our first room had some sort of brown bodily fluid on the wall by the toilet and the second room had a panty-liner from a swimsuit and hair stuck to the wall. A dead bug on the table when you walk in the room. The carpet was filthy and very worn. Hair in the shower and had a musty smell. Also no closets in the main bedroom so I had to keep my suitcase in the hallway of the room and had no where to hang dresses. The some of the light bulbs were warm colored and some where purple which made it hard to put makeup on in the bathroom. I sent pictures to my family and they asked if I was staying at a motel 8. I was told a manager walked our second room before we moved to it and that was where the dead bug, panty liner and hair was. When we went down to the front desk we asked to change rooms again and they told us that we needed to wait until the morning to talk to a manager. Management does a terrible job communicating with their staff and it took them 3 days to get our room to a decent cleanliness standard (took over 12 hours to get the panty-liner removed)

The hotel we stayed in was old. The room had a moldy smell. When arriving to our room we were hit with a smell of a room service cart that had been sitting for hours. When going downstairs we had to wait 10-15 for an elevator that was super crowded. Sitting poolside there was a long wait for service. When the drinks finally arrived they were watered down. Ordered some fries and they took 45m to arrive. We decided to order room service that night and the food was so so after an hour wait. We had a 6am flight so we checked out at 4am. Why did they charge my card $800 for late check out????. I had to prove via valet that I did leave at 4am. I had to call 3 times to get the charge reversed. This place is OLD and way overrated. I would never stay there again.

Missy gave us the best service we’ve had all weekend. I needed a non alcoholic option and her suggestions were on point!