Loews Miami Beach Hotel

Today, my bag and beach toys were stolen from under our umbrella at the Loews beach. Nobody did anything. I'm very disappointed.

So clean . Great customer service . So safe . Great location. Nice pool area . Old hotel but still so nice and quiet . Stayed here many years ago and still like hotel .

The staff at this hotel is unmatched. Every single person is kind (not just "nice"), thoughtful, courteous, and dignified. Everything is always spotless, and the pool is a slice of heaven. But I came here to marvel at the absolutely beautiful hallways. Yes, the hallways. The design and color palette subtly nod to the ocean outside: the most stunning but indescribable shades of blue and seaglass green on the wallpaper, paired with a sand-and-blue plush carpet so thick that my suitcase could barely roll down the corridor. It took my breath away each time I stepped out of my room, and I'm so disappointed that I forgot to take a photo. Any minor construction noise is definitely worth the upgrade to such surroundings. Absolutely gorgeous.

We booked through a travel agent and were unaware of construction work until check in. Even when we checked on Expedia, the construction work was not clearly communicated - you had to look for it. The noise was unbearable. We were on the 14th floor and it was coming from above and below. The fact that the hotel think this noise is acceptable is disgraceful. You can’t spend any time in your room from 8am - 6pm, even on weekends. Unfortunately, this hotel was our last stop on a two week road trip and we booked it as a relaxing stay. It was anything but. And to have to pay a resort fee for the privilege of staying there is disgraceful.

My family and I have been loyal guests of the Loews Miami Beach for years. This has always been one of our favorite places to stay because it’s consistently clean, the staff is friendly, and the amenities are excellent. That’s why this experience was such a major letdown. The hotel is currently under heavy construction, and while I now know it’s technically disclosed on the website, it was buried in the fine print. When we booked our stay over six months ago, we received no communication directly from the hotel, no warning before our arrival, and no opportunity to reconsider our plans. We were blindsided at check-in. The construction noise is unbearable. Starting around 8:30 AM, there was nonstop jackhammering so loud that the walls literally shook. It was impossible to rest, relax, or even have a conversation in the room. If you need to spend any time in your room during the day, I strongly advise staying elsewhere. For me, this went beyond inconvenience. I had an important work meeting during my stay, and despite asking for help, the hotel offered no real solution. I was forced to leave and purchase a day pass at another resort just to do my job. That’s completely unacceptable for a hotel of this caliber and price point. Yes, the newly renovated rooms look beautiful, but what good is a nice room when you can’t use it? The way this was handled felt deceptive and dismissive of loyal guests. For the first time in all my years staying here, I left frustrated and disappointed. Until renovations are fully complete, I cannot recommend staying at this property. The noise, lack of transparency, and failure to accommodate guests made this one of the most unpleasant hotel experiences I’ve ever had.