Loews Miami Beach Hotel

Walls are paper thin. Listened to a kid screaming nonstop for a day and a half. Called management 3 times and they did nothing about it. When you are here for a large conference, management needs to be even more aware of who takes priority here and it’s not the families with the deadbeat parents. Also security was so focused on the people in suits coming through the front entrance to the pool area that the missed the homeless guy come through the back gate and wash his filthy feet in the pool and then take another guests towel to dry them off. Really don’t live up to the Loews name. If I come back next year for this conference I won’t be staying here

Where to start! Valet parking, swift, efficient and costly. Check in, excruciating. 30 minutes where the staff spent more time helping other staff than me. The best credit card in the world did not provide an upgrade, oh but $500 per night would. BUT, the frustrations with the delay got it down to $400. And a very special complimentary gift would be hand delivered the next day. Well the bill was 500, no budging on that, and well, you can imagine that no special gift ever arrived. And the upgraded “suite” was actually less square footage than you get at Embassy Suites. On to the resort fee, exorbitant. It does get you a beach chair, oh, but the umbrella, well they are very proud of their umbrellas. Water in the room, take your pick, $5 or $10 per bottle, but the ice down the hall was free! This is a beautiful facility with much to offer. I don’t mind spending money at a five star resort but even I have limits. We were in town for the James Suckling wine event and it was fantastic. Delicious wines from around the world, and pleasant people to boot. While I will return to Miami Beach I could not in good conscience stay at Loews again. It was some of the worst money I have spent. And the really bad part is, the couple we were there with had the exact same experience and feelings. And just to be clear, I shared these very same comments with local hotel management as well as Corporate, and their response was to thank me for my comments, etc. etc.

Jayden on the beach is fantastic!!!! Superb service and so kind

This is our regular place when we visit south beach. This time we had a problem with our room. The management assured us the would take care of the problem. They never did. When we followed up for the Fourth time, they apologized again and said they would give us a credit. They never did. Another lie. Very disappointing. First time we needed management help and it was clear they could not care at all.

Such a great stay in such a great location. From front desk to beach attendants (shout out to Alex on the beach, good kid and hard worker) the attention they pay to guests is top tier.