Nobu Hotel Miami Beach

Booked a room. Four days later, the night before checking in, I received an email saying they cancelled my reservation. Only reason I received the email was due to me reaching out to the hotel with a request. Now the hotel is full and I don’t have a reservation. Staff could not have cared less.

Extraordinary from the time we checked in until we left. We stayed for our 15 year anniversary and Nobu made it our most memorable celebration ever. The room was amazing, clean and welcoming, you get off the elevator and that calm relaxing smell, you know it’s going to be special. Every one of the staff we encountered was amazing, hats off to the pool guys that took care of everyone in the 100 degree heat. Our most sincerest gratitude to the concierge team for your special surprise, it blew us away and we thank you for taking the time to make our trip especially memorable.

After many years away, I decided to stay at the Eden Roc by Nobu Hotel Miami Beach again, and I was truly impressed by the incredible transformation. From the moment I arrived, my experience was exceptional. Joshua at the front desk welcomed me with outstanding professionalism, kindness, and genuine hospitality, making me feel valued from the very beginning. The hotel lobby is absolutely stunning—elegant, inviting, and beautifully maintained. The cleanliness throughout the property is impeccable and truly reflects the hotel’s commitment to excellence. I would also like to recognize Richard at the bar, who provided exceptional service with a friendly attitude and great attention to detail. In addition, Rheanal at the entrance was wonderful—warm, welcoming, and always smiling, making every arrival and departure a pleasant experience. I truly don’t have enough words to describe the beautiful atmosphere, outstanding service, and immaculate cleanliness of this hotel. It exceeded all of my expectations, and I will definitely be coming back. Congratulations to the entire team for creating such a memorable experience!

Worst experience ever avoid at all cost !!!!!! The hotel lost water supply around 1 pm and all day was not restored. No water to flush toilets/ no shower / no water to boil to have coffee or drink in your room . Every hour we were promised water supply will be restored!!!!!! USA / Miami this is not a third world country with water shortages and lack of infrastructure and engineers to restore water to a so called 5 star hotel with extremely poor management. Avoid this disaster of faulty tower at all costs !!!!!!!

Chris at the pool at Eden Roc Miami Beach made our day exceptional. From the moment we arrived, he was attentive, friendly, and genuinely focused on making sure we had everything we needed. His positive attitude, professionalism, and attention to detail stood out and elevated the entire pool experience. It’s employees like Chris who turn a great resort day into a memorable one. Thank you for the outstanding service—we look forward to coming back!