The Plymouth

This hotel is top quality. The reception area, bars, bedroom and pool are of the highest quality. The bedroom is quirky and has some lovely finishing touches. The staff were helpful and friendly. Valet parking is quite expensive - 45 dollars per night but it is Miami. The pool itself is beautiful - very well maintained and the pool itself was so warm. Sun Bum factor 50 and after sun available for guests at the pool - such a lovely touch. The biggest issue for me was the pool closed at 7.30pm. I know this is their policy but in all the hotels I have stayed in across America I have never known a pool to close at this early time. Was very disappointed with this and expressed this to front desk - the girl told me she thought it was also disappointing when she first started working at the Plymouth but said it was hotel policy because people in the pool after 7.30pm annoyed the outside diners who were eating in the restaurant. When we had to get out of the pool at 7.30pm there wasn’t one diner in the restaurant nevermind the outside area. Special mention to Rick - he couldn’t do enough for us. Lovely and so accommodating! Thank you Rick!

We stayed at the Plymouth Hotel in Miami, booked through Virgin Holidays, following a cruise with Virgin Voyages. It’s a great hotel, really true to Miami and has great poolside vibes. We had a great check-in experience, although wasn’t offered a welcome drink despite there being a note to offer one on the clerks keyboard … maybe Virgin Holidays don’t qualify! The only thing we struggled with is that there is an inconsistent bar service. On our first night (Monday) the bar was open and in full swing. However, the following night (Tuesday) there was no bar or bar service for guests during the evening. We returned to the hotel from dinner at around 2145 and took a seat at the bar. We were approached by a member of staff who advised that the bar was closed and that there was nowhere on site to purchase an alcoholic beverage. We were instead provided the details of another local bar or to purchase alcohol from CVS and take it to our room. The rooms do provide a mini bar service however, to have a spirit (liquor), you have to open the bottle priced at $60. In summary, a great hotel that is visually pleasing but don’t expect to get a drink after dark!

Igiann Olivera did a wonderful job working with me and FedEx to get my passport back to me after I left it in the room safe. She was everything you want an employee to be and I hope she is very appreciated.

I had such a wonderful stay at The Plymouth Hotel, and one of the biggest reasons was Igiann. From the moment I arrived, she made me feel genuinely welcomed. She was kind, professional, and went above and beyond to make sure everything was perfect throughout my stay. It’s rare to come across someone who truly cares about creating a great guest experience, but Igiann did exactly that. She was always friendly, attentive, and happy to help with anything I needed. Her positive attitude and exceptional customer service made my trip to Miami even more memorable. Employees like Igiann are the reason guests want to come back. She is an incredible asset to The Plymouth Hotel, and I hope she receives the recognition she deserves. Thank you, Igiann, for your kindness and for making my stay so special. I can’t wait to return!

Hotel room was super clean and quite , everyone was super friendly and made our time more enjoyable! Only stayed for 4 days but would deff come back! Food was awesome!wagyu gyozas to be exact ! Location was easy to walk and go anywhere !