The Ritz-Carlton, South Beach

The staff at the beach cabana was great. Specially Caleb and Ricardo both provided hospitality and recommendations for dining and entertainment beyond only our beach needs.

Went to SB for a week and stayed here over the holidays, Ritz south beach was overall very pleasant and comfortable with kids! We had come here many years ago without kids so knew we wanted to come back. Highlights for us were good cleanliness and pool service/chairs experience. I’ll write all the details! Rooms - spacious and clean. Turndown service was a really nice touch and included untucking the sheets, closing the curtains, refreshing the towels, and chocolates! Housekeeping staff was nice! Pool/beach - the pool here doesn’t have anything special for kids such as a slide or whatever but we still enjoyed it. family friendly (meaning lots of kids!). The fact that they have a person who sets up your lounge chair for you is a game changer compared to resorts in my area where people go early in the morning and reserve all the chairs. We never had to stress about getting chairs by the water. The water temp was cold on day 1 and I think they heated it up as the hotel got more crowded. I didn’t believe the kids that it was warmer after my first dip so I never tested it till the last day , and it was definitely warm and comfortable! So if it’s cold I would say maybe ask them to heat it up. Pool kids menu could use veg options like pasta and grilled cheese. Beach chair service was OK we only used it once for a few hours but I think they’re nicer to you if you get a cabana otherwise kind of ignored us. Location - heart of tourist south beach. Not the most upscale area but super convenient. A block away from a great cafe; and minutes away from Lincoln walking area. And of course right on the beach which is amazing. You won’t need a car ( we got one for going far but if you don’t want to you won’t need to!) Food options - were okay I guess. One real restaurant (we liked it okay but wouldn’t go more than once) and then the bar. I don’t know why there’s no actual coffee shop which to me is very important. Not really good “kid food” options but this hotel has tons and tons of restaurants within walking distance on Lincoln (10 min ish away). Service - everyone was really nice ! When it got very crowded service suffered (for example housekeeping forgot to do our shower so we didn’t have toiletries and I only realized once I was in the shower at night and then took like an hour to have them sent up. One lady at the front desk was kind of rude to me but she also somewhat solved my problem and I do know it was a busy day. Entertainment/activities - they had stuff for the holidays but wouldn’t come here looking for activities and entertainment. Tip- bring your own toiletries or buy them at the store down the street, theirs are awful. Couldn’t brush my hair with that conditioner. Overall we would consider coming back here again but it’s not a sure thing. But we definitely felt the hotel was well taken care of and had nice touches.

Absolutely worst experience I’ve ever had! Good luck getting a response from management or corporate! Terrifying experience with a domestic situation in the room next to us! We didn’t feel safe and our request were ignored! I have spoke with loss prevention and have multiple emails with them since October and nothing has been done. I have reached out to the head corporate management of both locations in Miami to his assistant who has continuously ignored me. I would never recommend this place!

I am writing to formally report a serious service failure during my stay at The Ritz-Carlton South Beach, Miami. On the morning of my stay, I discovered an insect in my room. In addition, a simple room service request (a flower vase) took nearly two hours to be fulfilled. We were initially placed in a room next to the elevator, where significant plumbing noise from neighboring rooms made it impossible to sleep during the night. The following morning, we were explicitly promised a two-category upgrade by the hotel staff and were asked to wait while a new room was prepared. After several hours, we were given keys only to discover that we had been moved to a lower-category room, again next to the elevator, which was objectively worse than our original accommodation. This sequence of events represents not only multiple service failures, but also a broken service promise, which I find misleading and deeply inconsistent with Ritz-Carlton brand standards. I respectfully request that this matter be formally reviewed and that appropriate compensation be provided to reflect the significant inconvenience and distress caused during our stay. Please confirm that this complaint has been documented and advise on the resolution process. I am writing to inform you that as of 9:00 PM today, I was forced to check out of The Ritz-Carlton South Beach due to unresolved service failures and unacceptable treatment. Despite multiple attempts to resolve the issues on property, no adequate solution was provided. I was left without proper accommodation and had to seek alternative lodging late in the evening. Please note that this early departure was not voluntary, but the direct result of the hotel’s inability to meet basic service and comfort standards. I expect this to be reflected in the billing and for appropriate compensation to be provided. In addition, we requested concierge assistance to book a tour for the following day. The concierge contacted us and explicitly promised to call back within five minutes. However, no call was received, no booking was made, and no message or follow-up was provided. When we returned to the hotel at approximately 6:00 PM, the concierge had already left for the day, and there was no coverage, no documentation, and no alternative support offered. This represents a complete failure of concierge service and further demonstrates the overall lack of accountability and follow-through during our stay.

Well groomed grounds and pool area. Staff were very friendly and accommodating. Exceptional room and hotel experience with nice beach views. Great culinary experiences. Loved the Club Level lounge. A blend of activity or privacy. Well located to the beach or for walking to venues.