The Ritz-Carlton, South Beach

Always great service. And love the beach service. Ricardo is so nice and very helpful. Pool is also great. All staff is very good

Just checked in and trying to move already. King club room. Noisy, really expensive awful tired rooms, a/c really loud and rubbish.

I’m currently staying here at the Ritz Carlton South Beach (July 1st-July 5th). I’m a regular at the property. I had a concern with an inattentive pool attendant (Nicholas), who failed to provide my friend and I with towels for our chairs, but instead elected to provide towels to four or five causation couples after me. I had an in-depth discussion with Ingrid Ferrer (Pool Manager) and the owner of the property. They immediately addressed my concerns and spoke to Nicholas. They apologized profusely and provided me with a $600 private cabana for the day. They also gave me a birthday cake, fruit, a fully stocked refrigerator with drinks, and champagne. Ingrid and other staff continuously checked on me throughout the afternoon. I understand things happen in life, but Ingrid’s willingness to immediately address my concerns and make me whole brightened my Ritz Carlton experience. Kudos to Ingrid and Amanda (Pool Attendant).

This is a Ritz in name only. There are so many problems with the hotel. The valet service is poor I watched guests with babies in prams struggling through reception with their luggage with no help from the watching valet attendants. Also check in took 90 minutes to complete. I stayed in room 710 which faces on to Collins drive there was a constant noise right up to 3:30 am from nearby bars and clubs. You could hear every car going past. Do not accept a room facing Collins unless you want kept awake all night. Also the insulation in the rooms is poor you can hear your neighbours shower being turned on. There was also a number of false alarm fire alerts in the middle of the night. The one redeeming factor was the pool staff especially Amanda who worked their socks off sorting sun beds and keeping everyone hydrated and fed. A tired hotel living on its name.

I have traveled extensively over the years and have stayed in many luxury hotels, but I can honestly say that the Ritz-Carlton South Beach has set a standard that no other property has matched. This wasn't just a hotel stay—it was an experience that made us feel genuinely cared for from the moment we arrived until the moment we reluctantly checked out. We were celebrating my son's college graduation, and after mentioning that at check-in, the staff upgraded us to beautiful adjoining rooms on the same level as the pool. That alone would have been wonderful, but they went even further by surprising us with the most beautiful tower-style celebratory cake and a heartfelt handwritten card congratulating my son on his achievement. It was such a thoughtful gesture that meant so much to our family. One person who truly stood out was Amir. Throughout our stay, he checked in with us by text to make sure everything was perfect and to see if there was anything we needed. It wasn't just excellent customer service—it felt personal and genuine. Knowing someone was proactively making sure our stay was everything we hoped for made us feel incredibly welcome. The housekeeping team deserves special recognition. They were absolutely phenomenal. I had unpacked what felt like my entire shoe collection (at least 12 pairs!), and they actually took the time to beautifully organize every single pair in my closet. Every day we returned to a room that looked immaculate, welcoming, and somehow even better than when we had left it. I truly wish I knew how to personally thank them because they went so far above and beyond. The bell staff and doormen made every arrival and departure feel like a red-carpet experience. They welcomed us so warmly every single time that we honestly felt like VIPs. Their professionalism, kindness, and genuine smiles made such an impression. The complimentary champagne cart in the lobby each evening was one of my favorite touches. Enjoying champagne while listening to the live music created such an elegant and relaxing atmosphere. It perfectly captured what luxury hospitality should feel like. The spa was absolutely incredible. I had one of the best massages I've ever experienced, and the therapists were exceptional. The pool area was spotless, beautiful, and incredibly well maintained. The service was unmatched—you could barely look around before someone appeared asking if you needed anything. Every employee seemed genuinely happy to help. As an animal lover, I also appreciated seeing that the hotel welcomes pets. Watching guests enjoy the property with their beautiful dogs added such a warm, inviting feeling to the resort. And then...the bed. I genuinely miss that bed! The mattress, pillows, linens—everything was unbelievably soft and comfortable. I wish I could recreate that exact sleeping experience at home. By our second day, something funny happened. Every time we walked back into the hotel, we found ourselves smiling and literally skipping through the lobby because it honestly felt like we were coming home. That is something I've never experienced at any hotel before. The Ritz-Carlton South Beach didn't simply provide luxury accommodations—they created a place where we felt completely relaxed, appreciated, and cared for. Every employee we encountered contributed to making our graduation celebration unforgettable. Before we even checked out, my husband and I had already decided we'll be returning in August for a getaway, just the two of us, to soak up this incredible luxury all over again. To Amir and the entire Ritz-Carlton South Beach team: thank you for giving our family exactly the break we needed. You created memories we'll never forget. We already miss you, and we cannot wait to come back "home."