The Ritz-Carlton, South Beach

My stay at The Ritz-Carlton South Beach was truly unforgettable, filled with exceptional care and attention. Even when I wasn’t at my best, the incredible team made me feel very special. A heartfelt BIG thank you to Jenna, Jordan, Cielo, and Yorman from management for their outstanding assistance, service, care, and support. Thanks to Pablo at the reception for his warmth, and a huge shoutout to F&B manager Benjamin for his amazing dedication. Kelly at the pool, whom I’ve known for five years, consistently provided outstanding VIP service every single day, ensuring I had the perfect cabana and the best experience possible. You are the best!! I also want to recognize the wonderful spa team—Oscar, Karla, Iliana, and Betsa—who went above and beyond to help me relax and feel cared for. Thanks to Joseline for the impeccable housekeeping service. A very special thank you to Consuelo, the F&B waiter, who brought me breakfast every day and cared for me as if I were her own daughter while I was ill. And of course, Myriam, the concierge, who has been simply amazing. I must also highlight Alain, the bellman, whom I’ve known for years. He always greets me with a big smile, a hug, and genuine care. He treats me like a friend, not just a guest, and he is truly a credit to The Ritz-Carlton family. After coming here for five years, The Ritz-Carlton South Beach always feels like a home away from home. Any discomfort was handled with care, and I left with a huge smile on my face. Every one of these incredible people is a true credit to the hotel—a real superstar who makes me excited to come back again and again. Well done, all of you! The best hotel in Miami!

The only reason I’m giving three stars is because of Adrian Rubio at the front desk. She was extremely kind, professional, and respectful when I checked in on September 26, and she went out of her way to accommodate me even under difficult circumstances. Otherwise, this would be a one-star review. As a Bonvoy member, I was disappointed the hotel refused even a short checkout extension, and on my departure it took three phone calls and a 20-minute delay before anyone came to assist with my luggage — despite the hotel being quiet and not busy at all. Adrian is the only bright spot in an otherwise poor experience. I never go back to this location again!!!!

Jeff, Ricardo & Caleb are a tremendous team at the Beach hut! They are friendly, helpful and fun. They will set you up with a cabana, umbrellas and chairs down by the water. There is also convenient food & drink service which is quick and excellent and can be charged to your room!

I just stayed at the Ritz-Carlton Miami Beach and I’m honestly shocked at how bad the experience was. The service was careless, the details were completely overlooked, and the whole stay felt nothing like the Ritz-Carlton I’ve known and trusted for years. It was so bad that I actually requested a refund. I was approved on-site, so I cut my stay short and left — only to end up with a partial refund and a denial of the very promise I was given. That kind of treatment is unacceptable from any hotel, let alone one carrying the Ritz-Carlton name. This property is trading on the Ritz brand without living up to it in any way. For a brand that’s supposed to be the gold standard of hospitality, this was a disgrace to the Ritz legacy. I hope corporate steps in quickly because loyal guests deserve so much better.

Ricardo and Jeff at the beach, as well as the young gentleman hustling and bringing back drinks for customers, were the stars of the stay. Amazing customer service- they were friendly, professional and ensured we were taken care of. This was for a Wednesday, early afternoon shift before it rained. They deserve a raise for all their efforts and top quality care they provide guests!