The Ritz-Carlton, South Beach

I was having a pleasant but normal visit, when the food and beverage manager, Sheryl, elevated my trip to one of the most memorable experiences ever! She actually listened to my dietary needs and surprised me with delicious and beautiful substitutions. She even helped me contact the best staff for other issues that came up during my stay. Her hospitality and thoughtfulness made my entire vacation so much better, and she should definitely be recognized!

The hotel is quite good. The staff at the reception, breakfast and housekeeping were very good. We were quite well impressed by Consuelo and Jackie from housekeeping, as they were extremely nice and helpful when we needed. At the front desk Mei was particularly nice and helped us everytime we needed, bue we got great tips from everyone. We also enjoyed the exercise classes in the morning and the breakfast at the pool restaurant. I believe that the only thing that requires some extra attention from management is parcel and luggage storage. Two of the team members were very nice and helpful but we had two situations that didn't match our expectations, namely forgetting to give us one of our bags and losing two parcels. Although everything was solved it was unfortunate that the hotel doesn't have a system to avoid such a nuisance.

My husband and I had a wonderful day at the spa. We booked a couple massage and Analia and Karla were absolutely amazing. They were incredibly professional, kind and attentive to our needs. My husband had been dealing with a sprained foot and Karla was even able to help relieve the issue during the massage. Both therapists made the experience relaxing and rejuvenating. We left feeling refreshed and well cared for. We highly recommend booking a couples massage with Analia andn Karla- you won't be disappointed.

If you want to pay almost $700 a night to be subjected to uncontrollable noise every night when you’re trying to go to sleep then book a room here. If you’re 20 years old and enjoy a rave every night, I would book a room here. Management lets a small number of people enjoy a bar and a DJ, which is so loud I had to change rooms. I moved from a superior King partial ocean view which was a beautiful room because of the incredible level of noise that was right outside my window. I thought that moving to another room might solve that problem. It doesn’t I’m on the eighth floor a city block away and it’s so loud at night. I can’t sleep. Last night I went to have a light supper at the restaurant bar, and they had a beautiful singer. The ambience was wonderful. And then the disco music started. I could no longer hear her. I don’t know how she could sing if she couldn’t hear her own voice. When I complained about my other room management move me to this room because they said this is the only one they had, but it’s clearly a downgrade in quality, but they have not been responsive to any complaint that I was given a lower category room when I had to change because of the noise. One of the people I’m out at the bar last night said that she found it very loud as well and when she complained, she was given earplugs! The staff is very warm and friendly. Food is very good. Everything‘s extremely expensive but you’d expect that here. Overall, it’s just not worth it. I would never ever recommend this hotel to anyone. I booked it through delta Vacations and I told them the same thing.

I had an absolutely unforgettable experience at The Ritz-Carlton, South Beach. Jovanni and Caleb were exceptional, and their hospitality truly set the tone for a perfect day on the beach. Jovanni’s attention to detail and genuine commitment to outstanding service made me feel completely cared for from start to finish. His warm attitude, professionalism, and thoughtful touches went above and beyond. This level of service is what makes the Ritz-Carlton extraordinary. thank you for an incredible experience. I can’t wait to return!