The Shelborne by Proper

Wouldn’t stay here again. Especially not at $1850 a night and bagel +coffee for $80. Better To stay at Loews, same service much nicer rooms and food/drink choices. We’ve stayed in South Beach about 8 times and tried different hotels. This one didn’t live up to the hype. The rooms while larger are sparse with tiny bathrooms and tiny balconies. The pictures suggest grand views and large spaces. Not so unless you’re in one of 6 rooms in the hotel. The wait service was excellent and attentive and the pool was wonderful though there is a sewage access panel in the middle of the seating area at the pool so you frequently get wiff of sewage when the wind is calm.. not the best for such a beautiful place.. The good: Wait staff is quite good and plentiful The pool and chairs - awesome The view of the beach from the room The bad: The noise coming in from the beach clubs is windows - all night beats that you can’t get away from and WILL impact your sleep. 2 breakfast sandwiches and 2 coffees - $81 Nothing special just exorbitantly over priced with builtin HEFTY tip. Apathetic hotel leadership who do little to solve problems (what I call a “thoughts and prayers organization” - lots of flower apologizes with no action ) Lounge and bar are incredibly loud - too loud to carry on a conversation and so loud that it overwhelms the check-in area making it difficult to hear check-in instructions. Sewage smell at the pool

Words alone simply cannot explain how great of an experience my wife and I had on our 5 year wedding anniversary trip to The Shelborne. Upon entry of the hotel we were taken back by the beauty alone of the property. Yara who worked at the front desk was extremely pleasant and very helpful with anything we needed. Especially when we were in search of restaurants to go to for our anniversary. She provided numerous locations, one of which we went to and it was nothing short of perfect for our special day. There is a beautiful pool located on the premises but if you are more of a beach person, you are just steps away from the most pristine turquoise waters. Our beach attendant Luis went above and beyond to make sure my wife and I had nothing but the best experience. He was very attentive, polite and extremely personable. He would regularly check in to make sure we had everything we needed. I also highly recommend taking a moment early in the morning to go see the sunrise on the beach. It was a truly spectacular experience. Overall, we thoroughly enjoyed our stay at The Shelborne and were very sad when the day came that we had to check out. We definitely will be coming back again in the future. The staff and atmosphere made everything just perfect.

So far the check-in experience has not been what one would expect for lifetime platinum Marriott. Do not assume status means anything here. Check-in is at 4 and understand that early check-in is upon availability but usually with status even 3pm is accommodated, not here. Also, do not expect an upgrade even if rooms are available - you will not get it. I was told there were no oceanfront balcony rooms available for upgrade but if I went on the app, I could see the same room available. I called the platinum desk who also confirmed the room class that was eligible for upgrade was available but discretion of hotel. Have not yet completed our stay here but so far I am disappointed that Marriott status doesn’t mean much. I see other reviews share the same feedback. Stark contrast to the ritz only a couple blocks down who go above and beyond for plat members.

We had such a great experience during our baby moon at The Shelborne by Proper in Miami. From the moment we walked in, Uri at the front desk set the tone for our trip. He greeted us right away with such warmth, was incredibly helpful, and gave thorough explanations about the property, amenities, and anything we needed to know. It made check-in feel seamless and welcoming. On the beach, Fernando, our beach server, was amazing. He brought us drinks right to our chairs, checked in on us often, and was genuinely friendly the entire time. He even made sure we stayed hydrated under the Miami sun, which we really appreciated. The beach setup itself was perfect, clean, comfortable, and located right on a beautiful stretch of sand past the pool. If you’re out there early enough, the sunset views are incredible. The entire beach staff worked so hard to make sure we had everything we needed for a relaxing, stress-free day. Inside, the hotel is stunning, combining classic Art Deco touches with modern style, and everything is impeccably clean. From the lobby to the hallways, everything felt well-maintained and thoughtfully designed. Overall, we truly enjoyed our stay and would definitely come back. The staff made all the difference!

My husband and I stayed at the hotel, after the end of our cruise as a first visit to south beach. Absolutely stunning hotel and grounds. Perfect location to explore beaches and the main strip with all bars and restaurants. Walking distance to the open air concert area. Free coffee in the morning in the bar area was a nice touch!! Swimming pool and surrounding areas were immaculate. Attendants very helpful. Particularly had great service from the lad with the tattoo on his face. Issue: Beach area completely closed down when there was a chance of rain, everyone kicked off their loungers, absolute outrage with most there. Tip: get a high room - don’t choose a partial sea view because you will not like looking at the absolute bomb site of a place next door. We would def return as it felt like a luxury retreat hotel for tourists like ourselves.