The Shelborne by Proper

We stayed at the Shelborne from Thursday to Sunday after a lot of deliberation between this hotel, the Edition, and the W. As a Marriott Bonvoy Platinum member, I have stayed at many Marriott properties over the years, so I do not say this lightly: this stay would likely have been a 3 to 4 star experience for us because of the room air conditioning/comfort issues, but Joshua and Armaan at the beach club elevated it to a 5-star one. The hotel is beautifully renovated, stylish, clean, and full of character. The design feels thoughtful and elevated, and the property itself has a strong sense of place. Across the hotel, the staff was warm, gracious, and welcoming, and it is clear there is a strong service culture here. The one major issue during our stay was the air conditioning in Room 740 partial oceanfront. Unfortunately, the room felt consistently humid and too warm, which made sleeping uncomfortable for all of us over three nights. To be fair, the staff responded every time we raised it. They came up, checked things, changed filters, and did their best to help, so this felt more like a system issue than a service issue. Still, in a city like Miami, especially in April, air conditioning is essential, and I do hope management takes a serious look at this, particularly in Room 740. What truly changed the course of our stay, however, was the beach club. We had a bit of confusion initially around seating, and it could easily have remained a frustrating part of the experience. Instead, Joshua, the beach club manager, along with Armaan, another manager there, handled everything with such warmth, professionalism, and genuine care that they completely turned the situation around. Both were absolutely exceptional and delivered the kind of hospitality that genuinely changes how you feel about a stay. Their team, including servers Armani and Luis, was also excellent. Over the next couple of days, they consistently made our family feel welcome, comfortable, and genuinely looked after. They were especially kind and accommodating with our three and a half-year old, which meant a great deal to us as a family traveling together. What stood out was not just friendliness, but the consistency, polish, and attentiveness in how they handled everything. The beach club itself was one of the highlights of the trip, with a fantastic atmosphere, great music, and a team that worked together seamlessly. I have stayed at many beautiful properties around the world, and what always separates a good hotel from a memorable one is the people. That was absolutely the case here. Joshua and Armaan, in particular, deserve the highest praise for how they managed the guest experience and for the standard they set. I also want to recognize the bell desk staff, who were warm, helpful, and welcoming throughout the stay. In addition, the Easter kids club celebration was a wonderful touch and something our family really appreciated. It added a thoughtful, family friendly dimension to the experience and reinforced that there is clearly something very good happening here from a people and service standpoint. The renovation is impressive, but it is the staff that is truly elevating the property. That is what made this stay memorable for us. My only advice to management: please address the AC issue seriously, especially in Room 740. Joshua and Armaan and the rest of the team took what would have been a 3 to 4 star stay and turned it into a 5 star one. Team members like these are the reason guests return.

For our first stay in Miami Beach, we faced the classic dilemma of choosing the right hotel in a city full of options. After carefully weighing locations and reviews, we placed our trust in the Shelborne — we weren't disappointed The hotel’s design was pure Miami — vibrant, sun-kissed, and every amenity felt thoughtfully curated. What truly set our stay apart, however, was the people. The staff went above and beyond at every turn, making us feel less like guests and more like cherished friends. We were fortunate enough to meet Adina, one manager, whose warmth and attentiveness set the tone for the entire property. Her dedication to ensuring a flawless experience was evident. The pool and beach were simply sublime — made even more magical by Armand and his exceptional team, including Raphael and Lucas, who brought energy, care, and genuine enthusiasm to every moment we spent under the Miami sun. Evenings at the hotel bar were a highlight in their own right — Marc behind the counter made sure of that, mixing brilliant cocktails with the kind of warmth that’s impossible to forget. The Shelborne has earned more than just a glowing review — it has earned our loyalty. We will be recommending it to everyone we know, and we have no doubt we’ll return. It has become our home away from home, our little Miami cocoon.

We had a wonderful stay at the Shelborne by Proper. The location is prime, and the staff works incredibly hard to make every day memorable. The beach setup is amazing and the food is delicious. They even accommodated a special request to the food when ordering at the beach! The lounges are comfortable and the staff at the beach are incredible. They walk around to make sure that you are comfortable, move the umbrellas to make sure you have the shade you want, all with a smile and positive attitude. If you can splurge for the oceanfront suite, it’s absolutely worth it. The room is spacious and very comfortable, with plenty of closet space, beautiful views, and two balconies! The hotel is also within walking distance of many great restaurants, and the beautiful Beach Walk, which makes the location even better. I am already looking forward to a future stay at the Shelborne! Tips: There is a Cafe Americana across the street from the Shelborne, but if you have time in the morning walk the Beach Walk to the Cafe Americana on Ocean Drive or the News Cafe. They are an easy walk and great people watching/palm tree views.

Wouldn’t stay here again. Especially not at $1850 a night and bagel +coffee for $80. Better To stay at Loews, same service much nicer rooms and food/drink choices. We’ve stayed in South Beach about 8 times and tried different hotels. This one didn’t live up to the hype. The rooms while larger are sparse with tiny bathrooms and tiny balconies. The pictures suggest grand views and large spaces. Not so unless you’re in one of 6 rooms in the hotel. The wait service was excellent and attentive and the pool was wonderful though there is a sewage access panel in the middle of the seating area at the pool so you frequently get wiff of sewage when the wind is calm.. not the best for such a beautiful place.. The good: Wait staff is quite good and plentiful The pool and chairs - awesome The view of the beach from the room The bad: The noise coming in from the beach clubs is windows - all night beats that you can’t get away from and WILL impact your sleep. 2 breakfast sandwiches and 2 coffees - $81 Nothing special just exorbitantly over priced with builtin HEFTY tip. Apathetic hotel leadership who do little to solve problems (what I call a “thoughts and prayers organization” - lots of flower apologizes with no action ) Lounge and bar are incredibly loud - too loud to carry on a conversation and so loud that it overwhelms the check-in area making it difficult to hear check-in instructions. Sewage smell at the pool

Words alone simply cannot explain how great of an experience my wife and I had on our 5 year wedding anniversary trip to The Shelborne. Upon entry of the hotel we were taken back by the beauty alone of the property. Yara who worked at the front desk was extremely pleasant and very helpful with anything we needed. Especially when we were in search of restaurants to go to for our anniversary. She provided numerous locations, one of which we went to and it was nothing short of perfect for our special day. There is a beautiful pool located on the premises but if you are more of a beach person, you are just steps away from the most pristine turquoise waters. Our beach attendant Luis went above and beyond to make sure my wife and I had nothing but the best experience. He was very attentive, polite and extremely personable. He would regularly check in to make sure we had everything we needed. I also highly recommend taking a moment early in the morning to go see the sunrise on the beach. It was a truly spectacular experience. Overall, we thoroughly enjoyed our stay at The Shelborne and were very sad when the day came that we had to check out. We definitely will be coming back again in the future. The staff and atmosphere made everything just perfect.