The Tony Hotel South Beach

I am writing to share how much I enjoyed my visit this past Saturday, February 21. I spent the day at your property using a pool pass and had a fantastic experience enjoying the rooftop pool and the excellent bar service. I especially want to recognize Jamie, the concierge, for his exceptional service. He provided several wonderful recommendations that were incredibly helpful during my stay. Please pass along my sincere thanks to him for his professionalism and hospitality.

Booked this hotel through BA holidays for a layover before going on a cruise as I thought they would only use excellent hotels. Check in welcome was fine, then discovered the Ocean Drive room we had booked was in a separate building a 120m walk down 8th Street with 4 steep steps to the entrance. Room was fine, clean. spacious with a good bathroom and very quiet with a view over the roof of an adjacent building. however the bed had a solid wooden frame which extended beyond the mattress which we fell over twice as it was difficult to see when it was dark outside. We were woken by a fire alarm at 3.00 am, and again fell over this bed extension causing a deep cut to my leg. We reported this to reception when we went for breakfast, they weren't concerned about the injury but did waive the resort fee of $35 due to the false fire alarm. On our return we had booked day passes as our flight was in the evening. Told reception again about my injury and they did ask if I needed a plaster! 3 weeks after the injury. The rooftop pool was very pleasant. However when we came to leave we asked for somewhere to change in to travelling clothes and were told to use the public toilets on the ground floor, not convenient or hygienic. The hotel is in a great location with two reasonable cafe's. one in each building, and the access to the beach is a bonus. However we may have been unlucky in that the level and quality of customer service did not meet our expectations

The rooms are very poor I have stayed in better BBs Your also charged an extra fee of 25.00 dollars per night on top of your booking which your not told until you check in I’m more disappointed in the poor quality of the rooms

Visited the tony this past weekend with friends and Jamie the concierge set us up with some jet skis and recommend the rooftop bar as well as some other venues we wanted to try out thank you again for the stellar experience

This was my third or fourth stay at The Tony--I can't believe I haven't reviewed it before. I have been coming to South Beach before a winter cruise for years. I've tried other hotels, usually one of the old Art Decos, and now that I've found The Tony, I've got a favorite! I love its history. It was originally the Tiffany, but they can't call it that because the jewelry store sued them. But preservation rules say the old Deco signs must be preserved, so the Tiffany sign still lights up every night! The staff here are fantastic. Always a friendly greeting, happy to suggest restaurants and eager for feedback when I return. The servers at the pool set you up with a lounger when you arrive and are ready to take you order--but they don't push you to order if you don't want anything. The location is perfect for seeing the Art Deco District. It's an easy walk to the beach, and just a block from Ocean Drive where you can see the wonderful Art Deco architecture. I always stay in a Collins Standard. These face an alley. No view, but you know what? There's no traffic noise, which makes me happy. The room is small, but adequate. The bed is comfy, the room is clean, the rain shower is excellent. The TV is huge! The room decor is a surprise at first. Given that it's an Art Deco hotel, you might expect Deco room designs. But the rooms were designed by Todd Oldham and are mid-century modern, another era of Miami design. The rooftop pool is lovely, and I enjoyed lounging there on a day when as it was too windy on the beach. The wraparound porch has soft sofas and chairs for relaxing, and the ground-level patio is like a little garden tucked in between the hotel's two buildings. I know where I will stay next time I'm in South Beach!!