W South Beach

Incredible location and superb staff! The pool and beach are gorgeous and the hotel is in a lovely location. If you want the perfect South Beach getaway, consider the W! The staff goes ABOVE and beyond in every area of the hotel - especially the bellmen, pool and beach staff. Special shoutout to Oliver on the beach staff who is incredibly friendly and always helped us with a smile! And Filipe who was super accommodating and always making sure we had everything we needed. We wish we could stay longer. The W South Beach hotel would certainly be a must-stay with its location, spacious rooms and exemplary pool and beach area, but it is the inviting and friendly staff that puts them above any US hotel we have been to - ever!

From the moment I arrived, everything about the W South Beach exceeded expectations — from the stylish rooms to the vibrant atmosphere. The hotel is the perfect blend of luxury and laid-back South Beach vibes. A special shoutout to Jeff, the absolute BEST beach and pool attendant! He went above and beyond every single day to make sure we were comfortable and had everything we needed. His friendly attitude, attention to detail, and warm hospitality made our days by the water unforgettable. Jeff truly elevated our entire experience! If you’re staying at the W, make sure to find Jeff — he’ll take the best care of you. Can’t wait to come back soon!

Ana, Jeffery and Kevin at the pool area were so amazing and accommodating . The pool was the best experience. I do recommend they change the menu for foood at the pool . They took out the smash burger and that was the best ! Why do that ? Let me know .

I would like to sincerely thank and congratulate Rainer, Albert, and Jeff for the absolutely incredible service provided during our time at the beach at the W Hotel. From the very first moment we arrived, we were welcomed with genuine smiles, great attention to detail, and a level of hospitality that truly elevated our experience. Rainer stood out with his professionalism and attentiveness. He was always one step ahead, making sure we had everything we needed — from perfect drink recommendations to checking in regularly to see if we were comfortable. His dedication did not go unnoticed, and it made a real difference in how relaxed and cared for we felt. Albert was equally impressive. He brought great energy, efficiency, and warmth to every interaction. His friendliness was authentic and made us feel like we were more than just guests we felt valued and appreciated. His attention to service and his willingness to go the extra mile really stood out. Jeff also deserves high praise for his excellent attitude and kindness. Always polite, always ready to help, and with a calm presence that added to the peaceful and luxurious vibe of the beach setting. It’s clear that he takes pride in what he does, and it shows. Together, Rainer, Albert, and Jeff created an unforgettable beach experience. Their teamwork, professionalism, and genuine care for the guests reflect the highest standards of service. The W Hotel is lucky to have them, and they certainly made our stay something special. I’ll definitely be recommending this place to friends and hope to return soon to enjoy it all over again. Thank you for everything!

I really love coming to the beach club here. It’s always super peaceful and relaxing, and it’s become one of my favorite spots to unwind. The beach is beautiful, the vibe is calm, and everything just feels easy. One of the things that makes it even better is the staff, everyone is kind and helpful, but I have to say, Milton stands out. He’s honestly the sweetest. I always smile when I see he’s working that day because he brings such good energy. Even though he’s under the sun all day, he’s always in a great mood and ready to help. Whether it’s setting up chairs, bringing towels, or just saying hi, he does it all with a really friendly and positive attitude. There’s something really genuine about him that makes a difference in the overall experience. It’s those little things that make you feel taken care of and make the beach club feel a bit more special. It’s just always a better day when Milton’s around :)