Z Ocean Hotel South Beach

My husband, our baby, and I had a fantastic weekend at this hotel. We stayed in the Pool Lanai Suite, and it was lovely, comfortable, and spacious for all of us. The location was superb, situated perfectly close to Ocean Drive and just a short stroll from the beach. We especially loved spending time by the glass bottom pool, which was such a unique feature. Serge at reception was incredibly helpful and made sure our stay was enjoyable. Highly recommend for families and couples alike!

We had a wonderful weekend at the hotel! Our South Beach Suite was really spacious and very comfortable. I loved the glass bottom pool, it was such a unique and fun experience. The location was perfect because it was near everything we wanted in Miami Beach and very close to the beach itself. Serge at the front desk was great, she was very helpful and welcoming. We definitely plan on returning, it was exactly what we hoped for.

Was not told air conditioner was not working when I booked. Was not told air conditioner wasn't working when I checked in. When I figured out the AC wasn't working in my room I called front desk was told they were working on it and we'll get back to me. After 45 minutes of no word I called I was told that the AC unit was being worked on. After another 45 minutes I called back found out that the air conditioner unit was for the entire building because I was trying to change rooms. At this time I was getting frustrated I asked to talk to a manager and was told they weren't answering the phone. At this point my wife and I said well let's go get in the hot tub and try to enjoy it and see if something can happen. Call down to front desk a new Clark was working he told me nobody was working on the air conditioning unit that it won't be fixed until the next day or the or the next so instead of being frustrated I was mad. I asked to talk to the owner the manager anybody that would pick up the phone if they needed something really emergency wise never talk to anybody. Decided to take a shower wasn't realizing that the drain wasn't working which flooded the bathroom and the bedroom where we had all our stuff laid out to pack This place doesn't even know how to spell customer service much less know what it is. it was the worst experience in the hotel room and my life. It's disappointing because we really liked the room it was very unique and cool but the way my wife and I were treated and disrespected and lied to I really believe that the woman that checked me in should be fired today. I hope this hotel gets new management and turns it around cuz it's really a cool place. Yes I'm still pissed

The hotel is not as advertised! It is very run down and in urgent need of major renovations. It is in very bad condition. The furniture is old and worn the floor in the room is dirty with lots of stains and marks. The microwave and fridge is old and not working properly. We checked out early because of this!

Bad experience. Old and crappy hotel. Old Rooms with noisy ar conditioning. Terrible old beds, a nightmare if you have backpain or alergies. Bathroom, forget hot water. Taps falling apart. Service, terrible. Asked for a bottle of water in the second night and I am waiting until now. Top of the cherry, elevators did not work when everybody was checking out. Had to go down 3 floors carrying luggage. No support. Crew lost. Stay away. Only benefit is the location, close to lincoln and some nice restaurants. Forget breakfast. Go to the other hotels near by for a decent meal. Insecure too, anyone can enter and jump into an elevator, no control with the keys no matter the time of the day. My agency has listed this place as 4 stars, which is a joke.