EAST Miami

Three hours before our arrival, the hotel contacted us confirming early check-in and a welcome drink. Unfortunately, upon arrival, the staff member Ashley completely ignored us, and we ended up waiting outside the room for over 3 hours, even though we had informed them it was a special anniversary and we specifically chose this hotel to document the occasion on social media. There was no welcome letter or any preparation at all. The room had no soundproofing, making it difficult to sleep due to noise. When we went to explore the pool, we were told we needed to rent a lounge chair very confusing and poorly explained. Overall, a disappointing experience that I will not repeat, and I cannot recommend this hotel.

I’m always in Miami for work so I stayed here on a work trip visiting customers. Was told about this place by a friend, and it did not disappoint. Outstanding location, outstanding service, outstanding amenities, outstanding views overall, it was an incredible experience and most likely will only stay here going forward. Since work is Price sensitive I will have to consider that part but other than that personal trips I would always put this at the top of my list. My only caution would be. I had two Mezcal‘s with ginger beer and the bills $60 at the rooftop bar so that seemed a bit excessive for which should’ve been probably 30 bucks but check the menu You won’t have to worry about this

Affordable luxury. I stay at this hotel whenever I am in Miami. It’s close to the airport and has an adjoining mall which make it even more attractive. Lovely decor with new finishes makes this a great place to stay. The staff is very friendly. Overall a great experience.

we got lured kn by the special,rates next time will pay more for different hotel. only 2 reasons to stay here - convenient location and rooftop access. hard to know why this is considered an upscale hotel. more like a hirise motel. adjoing the brickell mall makes shopping and dining easy. 1st check in person was unhelpful and rude except it seemed to to south ameircan guests . 2d one was more professional. and nicer. never saw a manager the entire time our 2 day stay. even when we asked to speak with one. if a manager cared to speak with us maybe we wouldn't have to leave this review. so many reasons not to stay here the rooms are bare and uncomfortable. hard wood surfaces everywhere. incredibly DARK ROOMS and hallways and elevay - had to use our phone flashlights all of the time even to see light cintrols in room had to use flashlight.. no sleep because bed dipped kn the middle and because of the NOISE and VIBRATION . brickell constructon one side of hotel (north) all day banging and jackhammering. other side (south) had some of this but internal MECHANICAL noise, presumably elevators and or hvac. constant whirring, humming 24/7. bathrobe was torn. new clothing tags from prior guest on floor. had to check ourselves out no bellman available fromt desk phone calls rang and rand and rang no one picked up. lobby bar only coffee or alcohol , no smoothies. no smoothies at breakfast either its in miami but felt like somewhere primitive. amateur and second rate. staying here was the worst part of an otherwise good trip.

Unbeatable service, location, amenities, dining and nightlife all in one place- East Hotel, Miami. My first stay was over two years ago and have not chosen another hotel in Miami since. We visit our daughter who goes to the University of Miami, and it’s a short metro ride/Uber for her to get here or us there. Top restaurants surrounding East in all directions. Wonderful city and/or water views to take in, no matter which side of the hotel you are on. Cozy lobby bar with great ambiance for an evening cocktail…Quinto, the onsite restaurant, is amazing…and the views from the rooftop at Sugar are absolutely stunning. My husband uses the fitness room, which is massive and has anything you would need. Pool area and service are top notch. No need to try to find the perfect place to stay, East has you covered- and when you do venture out of the hotel, you won’t have to walk far for anything - high end shopping, grocery stores, restaurants, night life, fitness activities— and they also have complimentary bicycles available. I’m checking out today, but I’ll be back soon. So happy I’ve found this gem, as it never fails our expectations. I never leave reviews, but this place deserves one.