EAST Miami

We saw the reviews and thought this would be a great 5 star one night stop. On arrival check in took for ever! Why so long? The staff on reception didn’t smile and the girl on the sugar reception was equally miserable. However the staff in the restaurant were excellent. Our room was ok but as we were next to the lifts we were constantly woke by the lift noise. We stayed at the four seasons Miami the week before which was a true 5 star experience.

Great hotel and staff in a great location. Stay here whenever it’s available as it’s my favorite spot in Brickell. Highly recommend it.

Our stay at EAST Miami started with some challenges, but what truly defines a hotel is not the absence of issues — it is how leadership responds. We would like to sincerely recognize Georgios Atzemouglou, Executive Relations Director, whose personal involvement, empathy, and professionalism completely turned our experience around. He took the time to listen, acted decisively, and ensured our concerns were addressed with care and respect. His leadership restored our confidence in the brand and transformed our stay into a memorable one. This level of accountability and guest focus is rare and commendable. Thanks to his efforts, we left with a very positive impression and appreciation for EAST Miami’s commitment to service recovery and excellence.

Love this hotel! Check in was easy and smooth checkout as well you can check out from your room. Definitely would recommend

We stayed at the hotel as wedding guests, and it was an excellent experience from start to finish. The staff especially valet, bell services, housekeeping, engineering and check-in were beyond professional. Everyone was helpful, welcoming, and genuinely kind, which made our stay even more enjoyable. Our room accommodations were exactly what our family needed (3 bedroom suite) and worked very well for our stay. The only downside was that upon our arrival, I personally did not feel the room met the level of cleanliness I was expecting. A quick phone call and conversation with Johnny resolved the issue immediately. I appreciated his professionalism. No excuses were offered, only offer given his response, we will make sure we will take care of it for you. He had the room turned over, and everything was just as expected afterward. I highly recommend this hotel. While it is located in a very busy area, it has a lot to offer both within the hotel and in the surrounding neighborhood. We were traveling with two children under the age of two, which did present some challenges, as there isn’t much at the property specifically for young children—this is not a criticism of the hotel. They were able to provide a crib, which we appreciated. In my experience, this property is best suited for business professionals or families needing a larger, apartment style rooms, traveling with older children. In closing, this is a great property, and the staff truly make it a worthwhile stay. Every interaction was met with a genuine “we’re here to help,” making us feel welcomed and well cared for throughout our visit. Kudos to the team for hiring the right people, they truly make this hotel a shining star. (12/17-12/20) stay.