EB Hotel Miami Airport

We were very impressed with this hotel! We stayed here the night before a cruise, I chose it because they had a shuttle from the airport as well as to the port. We were surprised by how nice the room and bathroom were. Both very spacious, and nice amenities. We were too tired from traveling to go anywhere for dinner so we ate at the hotel restaurant and were very pleased! Cinthia checked us in and was very friendly and helpful.

I recently stayed one night at the EB Miami Hotel. The room itself was a highlight—clean, with a decent amount of space and very comfortable beds. I also appreciated the professionalism and friendliness of Kierra during check-out. She was clear, courteous, and made the process smooth. Unfortunately, the overall experience was disappointing. The area surrounding the hotel looked sketchy and run-down, which made me feel uneasy. The check-in process was particularly poor. Cinthia, the staff member handling check-in, was rude and unwelcoming. She didn’t acknowledge me as I waited in line, didn’t greet me or explain the hotel’s amenities, and spoke so low, I could barely understand her. I only discovered the on-site restaurant by chance later on. To make matters worse, she failed to provide a parking pass, which meant I had to walk all the way back from the garage to get one—with no apology for the inconvenience. Based on this experience, I won’t be returning. Despite a few positives, the lack of hospitality and professionalism from the front desk left a lasting negative impression.

I have a great lunch in eb hotel, the restaurant is so beautiful and smell good the food is delicious, i ate a churrasco and the quality was amazing and great customer service the hotel is beautiful and clean the shuttle is always on time to the airport

Not what it used to be. Terrible manager. Arrived at the hotel after a long flight, the hotel manager told me I possibly had the wrong hotel even after the front desk lady she told me she had my reservation. He also said they don’t accept “pre-paid” reservations from American Airlines.

I absolutely love this hotel! From the shuttle that comes to pick you up and drop you off to the really fantastic rooms and suites with all amenities. The staff is really helpful in every way they can! The food is very very good at the restaurant! Perfect location close to the airport either for business meetings or a visit to Miami!