EB Hotel Miami Airport

Paid for the king suite and was shocked by how low the standards were. First of all, who needs a window into the bathroom? There was a glass door from the shower into the glass door with the toilet. So if someone has to go to the bathroom while someone is showering, I hope you two are real close. So gross. The shower temperature was not even lukewarm and some of the controls didn't even work. Second, the pillows were the most god-awful thing that I have ever laid my head on and I'm not THAT picky - both my husband and I got absolutely no sleep because they were flat as a board. The bed is a sleep number and is supposed to adjust to your number which we have one at home so we already knew ours but the bed was unresponsive. Our TV in front of the bed did not work at all but thankfully the TV in the sitting area did work so we decided not to call maintenance about it as we were just staying there one night. There was nothing to do around us except for the little airport liquor store place that had amazing food, so we brought some back to the hotel to kill time until it was time to sleep. Because we were only staying there one night. I did not care very much about the view...however, watching a drug bust go down at the little strip club looking joint in the parking lot next door provided some mild entertainment. Upon arrival, while waiting for a room we sat at the bar and ordered drinks and food, I noticed for the entire almost 3 hours we were there that the sitting areas around the bar were completely untouched. Dirty plates and dishes and paid tabs were left for the 3 hours we were there, with no attempt to pick them up. There was only one bartender that wasn't too friendly and seemed to be working and had to do everything by himself. Someone else eventually showed up but was slower than molasses. While we were at the bar, a woman came up and used the microwave directly next to me to heat up her cup of noodles. I thought that was an extremely weird place to put that right next to guests -with all that unused space around the sitting areas, why not just create a little private alcove for people to use a microwave? It was close enough our elbows were touching. Walking around the hotel exploring, we were interested in the pool area except it was almost abandoned looking, there was nobody out at the bar area and it looked sketchy so we decided not to take advantage of the pool. Had there been some form of nightlife by the pool we would have been happy to check that out but instead we were bored in our room. When we walked over to the international airport liquor store place, we learned that this was not a safe place to walk around and explore outside the hotel, so we were forced to hang out in our room. Because we were only staying one night, I decided not to register my formal complaints, but upon checkout they asked how everything was and we told them about all the problems we had, the receptionist could not have cared less and gave us a card and said to come back next time 🫩 I picked this hotel because of the lower prices and because it provided a shuttle from the airport to the hotel and was one less Uber to take before our cruise the next day. However, the shuttle took almost 45 minutes to get down the 15-minute road to get to us - and after seeing the gross downtown traffic the next morning to get to the port, I really should have just paid more to stay closer to the port. Lesson learned.

The EB Hotel in Miami is absolutely beautiful. I originally booked the reservation with Juniosi (sorry if I misspelled). She was very knowledgeable and patient when answering my questions and provided superb customer service throughout the process. I called back and spoke with Diego to ask additional questions and he was just as pleasant, helpful and professional as Juniosi. We arrived at the hotel on July 31 and was assisted at the front desk with Luciano who was professional and more than happy to provide information on where we could site see and spend time in Miami. My overall experience with the staff of this hotel was amazing and I can't wait to stay here again. I will be sure to tell my friends and family of our wonderful experience at EB hotel. Thank you for an amazing stay!

Excellent service, very clean room, fabulous food.

All staff at this hotel are very friendly and efficient, especially Aurelio at the reception desk. We have stayed here multiple times before international flights and leave our car while travelling. Very modern, clean hotel, with spacious rooms, comfortable beds and huge showers. Avoid connecting door rooms unless required. In hotel restaurant and bar offers a good, tasty selection of food and cocktails - at a reasonable price for Miami! Ignore the previous review from "Thomas" who complained about the shuttle driver - Thomas clearly knows nothing about the rules at the airport whereby the shuttle drivers CANNOT stop and drop people at the Departure area of the Terminal. They have allocated areas, and, unfortunately, it entails crossing two lanes of traffic to enter the building and either escalator or elevator to Departure level - not ideal with suitcases - BUT those are the airport rules. We have found all of their shuttle drivers to be extremely helpful and pleasant. We'll be back!

After multiple airline delays and cancellation, we found ourselves stranded in Miami for two nights. The hotel offered shuttle service from the airport. When we arrived, the staff was very friendly and accommodating. We received a room upgrade and two complementary drinks at the bar. The room was spacious, clean, and the beds were very comfortable. We enjoyed several meals and drinks at the bar. This hotel stay turned a very stressful trip into a wonderful unexpected getaway.