Four Seasons Hotel Miami

As always the service at Four Seasons hotels stands out. The Miami location is no exception. We stayed there for four nights recently. An hour after we got to the room we heard loud hammering and sawing. They had previously texted me to make sure all was okay. (My husband had not felt 100% when we first arrived and they were very kind.) I asked when the "repair work" near our room would be done. A few minutes later the work stopped and we never heard anymore. The front desk credited several costs on our bill although I did not ask for any compensation. We dined at their restaurant, Nuna, and really enjoyed our meal. The hotel is located with in walking distance of many wonderful restaurants. The only negative was I was expecting a typical Four Seasons spa, but it is part of a local gym and not the luxurious experience I have experienced at other Four Seasons properties. That would not stop me from a repeat stay.

On New Year’s Eve, we had a reservation at the Four Seasons Miami, for 10:00 PM but we weren’t seated until 11:45 PM—and only at the bar. The music was extremely loud, and there was a fixed menu. A young lady manager, recently transferred from the Four Seasons in Mexico, apologized for the poor handling of our reservation and what was meant to be an exceptional New Year’s Eve experience for our guests and ourselves. I asked her to cancel our reservation and ensure that our credit card was not charged. We then had to scramble to find last-minute alternatives to celebrate the New Year. I’ve visited Rancho Encantado in New Mexico, the Four Seasons in Prague, and the Four Seasons in Philadelphia, and this experience was far from what I’ve come to expect from the Four Seasons brand.

Our stay at the Four Seasons Miami was overall pleasant, though it didn’t always fully live up to the brand’s reputation or the high expectations that come with it. The room was very nice—clean, comfortable, and well-appointed, offering a relaxing place to unwind. The staff was consistently kind and welcoming, and most interactions were warm and professional. That said, the service was somewhat inconsistent. While many moments reflected the Four Seasons standard, there were times when it fell short of the hype I associate with the brand. The most frustrating issue was the daily reserving of pool chairs by staff well beyond the posted time limits, seemingly for preferred guests. This created unnecessary tension and detracted from the otherwise enjoyable pool experience. One standout highlight was brunch, which was excellent—delicious, well-presented, and absolutely worth experiencing. Despite a few disappointments, I still enjoyed my stay and would definitely stay again. I also look forward to experiencing other Four Seasons properties, as the brand continues to offer many positives when it comes to comfort, dining, and overall ambiance.

The location is really good, close to airport and in the middle of Brickell. The rooms are very spacious as always in 4 Seaons and impeccable. The pool are is really nice and the drinks & food were really good. We had dinner at Nuna which was an amazing experience - staff was very attentive. The breakfast is decent but we’ve seen better service. We would consider coming back with our kids as it seesm very child friendly. I personally liked the Equinox Gym a lot.

We are incredibly fortunate to be able to stay in luxury hotels around the world, and having stayed at many Four Seasons properties, we can honestly say this place is right up there with the very best. The service was wonderful from start to finish. We had a refurbished room that was absolutely lovely, the pool area was spectacular, and to top it all off we had access to the Equinox gym on the 4th floor of the hotel — even open on Christmas Day! We originally booked for two nights, but loved it so much that we extended our stay by another six nights and completely changed our plans. We really enjoy Brickell, and the location of the hotel was perfect, right next to the Metromover. The pool staff were fantastic — so attentive and always on point. In fact, every member of staff we interacted with was great, but a special shout-out goes to Letty (I hope I’ve spelled that correctly!) for going above and beyond to make our stay truly perfect. We can’t wait to come back! Chris and Bill xx