Four Seasons Hotel Miami

Excellent hotel, very attentive staff. Lovely large room with excellent house keeping. Pool area brilliant. Will come back

What a dream! My husband and I returned and just spent a glorious week here to meet up with friends traveling here to run the Miami half marathon. We were lucky to make it out ahead of the snowstorms in NY that grounded flights for several days and spent a week here. Coming in January is heavenly, it’s so nice to escape the cold for some sun and warm weather. This is a beautiful property, well-appointed and luxurious, as you’d expect from the brand. This location is special for a couple reasons beyond what is typical: first, the location in Brickell is fantastic. Walkable to Brickell City Center, many great restaurants and shops and the water. A short car ride to Key Biscayne, the Design District and Miami Beach where there are so many other great restaurants and spots. The hotel doesn’t have a designated gym but shares a building with an Equinox and grants full access to guests, including classes and facilities and spa options. Incredibly convenient and a top notch offering. Breakfast is a favorite, so many food options and the best staff. The bar is currently under construction, so they’ve temporarily relocated a bar adjacent to the second elevator bank, making the expansive lobby even more lively than usual. We were here last January for the same event and had an equally wonderful experience and love our new January tradition! So much, in fact, we may look for an excuse to return again this winter to escape the polar vortex plaguing the Northeast.

As always the service at Four Seasons hotels stands out. The Miami location is no exception. We stayed there for four nights recently. An hour after we got to the room we heard loud hammering and sawing. They had previously texted me to make sure all was okay. (My husband had not felt 100% when we first arrived and they were very kind.) I asked when the "repair work" near our room would be done. A few minutes later the work stopped and we never heard anymore. The front desk credited several costs on our bill although I did not ask for any compensation. We dined at their restaurant, Nuna, and really enjoyed our meal. The hotel is located with in walking distance of many wonderful restaurants. The only negative was I was expecting a typical Four Seasons spa, but it is part of a local gym and not the luxurious experience I have experienced at other Four Seasons properties. That would not stop me from a repeat stay.

On New Year’s Eve, we had a reservation at the Four Seasons Miami, for 10:00 PM but we weren’t seated until 11:45 PM—and only at the bar. The music was extremely loud, and there was a fixed menu. A young lady manager, recently transferred from the Four Seasons in Mexico, apologized for the poor handling of our reservation and what was meant to be an exceptional New Year’s Eve experience for our guests and ourselves. I asked her to cancel our reservation and ensure that our credit card was not charged. We then had to scramble to find last-minute alternatives to celebrate the New Year. I’ve visited Rancho Encantado in New Mexico, the Four Seasons in Prague, and the Four Seasons in Philadelphia, and this experience was far from what I’ve come to expect from the Four Seasons brand.

Our stay at the Four Seasons Miami was overall pleasant, though it didn’t always fully live up to the brand’s reputation or the high expectations that come with it. The room was very nice—clean, comfortable, and well-appointed, offering a relaxing place to unwind. The staff was consistently kind and welcoming, and most interactions were warm and professional. That said, the service was somewhat inconsistent. While many moments reflected the Four Seasons standard, there were times when it fell short of the hype I associate with the brand. The most frustrating issue was the daily reserving of pool chairs by staff well beyond the posted time limits, seemingly for preferred guests. This created unnecessary tension and detracted from the otherwise enjoyable pool experience. One standout highlight was brunch, which was excellent—delicious, well-presented, and absolutely worth experiencing. Despite a few disappointments, I still enjoyed my stay and would definitely stay again. I also look forward to experiencing other Four Seasons properties, as the brand continues to offer many positives when it comes to comfort, dining, and overall ambiance.