Hotel Beaux Arts Miami

The staff were amazing - Jonathan on reception, Mike the valet and the security team were great. The rest was average. We were in the autograph section. The room was not available until 5pm and was poorly equipped. One coffee capsule each, one hand towel each (I found bath towels eventually), one tiny bar of soap. We’d have expected more. But my goodness, the staff were above and beyond when I walked into a glass door at the entrance. Apparently it happens a lot so they really need to fix the problem there.

The hotel is nice but the concierge is fantastic. I love Andres M. He is so amazing and helpful and knows all the best spots to go in Miami.

This is one of the finest hotels I've ever stayed in. What makes it so exceptional are multiple considerations. But for this stay, what this hotel did for my wife and I is so beyond the pale it is difficult to describe. I made my reservation six weeks in advance, but I screwed it up. Not space for details, but suffice to say when we arrived and confronted my mistake, the hotel bent over backwards to accommodate us. Then, when we faced an electrical problem, they sent us to another even nicer room. I did not necessarily deserve this incredible treatment in either instance. But they reacted with the utmost professionalism and courtesy. What a class outfit. The best.

The rooms are great. The pool is almost always in the shade so it's pointless. No bar to sit & have a cocktail. It's nice that activities such as bowling & pool are included but disappointing that you have to pay 75 dollars if you want to play basketball. That whole games area is freezing so you need to wear a winter jacket to enjoy any of these games!!! Breakfast is ok but could be better, doesn't feel like a 5 star hotel breakfast. Liked the fresh berries though.

From the moment we arrived we experienced beautiful surroundings to top tier employees!! Thank you for your assistance Andres Meneses! We loved our stay here.