InterContinental Miami

Pretty bad. First night 3 am the next room leaked water into my room. Request to modify room but no apology. After changing new room We found there is a bug on the pilot made us so disappointed again. So bad ！

Hotel was in a great location - close to cruise ship terminal. The suite was lovely, nicely decorated and large and roomy Clean and nicely

My four star rating is based on the satisfaction I received from the hotel (refunding hotel "service fee") after I experienced several annoying service-related problems. The pros: -hotel room was very well lighted (!)/bed comfortable (although a little soft for my taste)/ enough electrical outlets/extremely BEAUTIFUL view of the bay/good towels/bathroom well lighted also -hotel spa beauty salon experience was exceptional! I ran into traffic and was running late; they called another customer to switch times with me. I got my perfect blowout in 15-20 minutes immediately upon arrival -great Miami location -I was recognized repeatedly by front desk as IHG member The cons: - my room was never serviced during my two night stay -my room key stopped working twice the morning of checkout (before checkout time) necessitating two runs down to reception to get it re-keyed -bar service in lobby bar was the worst I have ever experienced. Total incompetence. We ordered two drinks; they brought only one 20 min. later but it was incorrect (lemon instead of requested orange peel); took a half hour to get both our drinks even though the bar was not crowded -water pressure not very strong -this is a convention hotel, which is not normally my preference, but I was there with a group

The hotel is well located & close to the cruise port. Stairs lead to the entrance of the lobby making it difficult to navigate with luggage. When we arrived late at night there were no bellman outside to get the luggage. We had to go to the reception area to request for assistance. We booked the hotel through AMEX Platinum. This entitled our stay to receive an upgrade if available. The desk agent didn't offer one. When asked, she said our room was upgraded to an ocean view. We had booked an ocean view room. So her response was not appreciated The room was comfortable. We did not care for the bathroom amenities. There is a lack of attention to detail. Our reservation indicated 2 people but the room came with one robe and one pair of slippers. There is no complimentary water. Guests have to pay $9.00 for a refillable container that can be refilled in the lobby. Breakfast at the hotel restaurant was mediocre. So much so, we skipped breakfast the second day. Service was lacking & the wait staff looked unhappy doing their job. The hotel is very busy and loud. It is not a relaxing environment. For a rate of over $600 a night with tax, complimentary water and a couple of slippers are a minimum (room rate was $518. a night).

The club level at this hotel was the highlight of our stay, and I specifically want to thank Jacqueline and Sorayda for making it what it was. Both of them were genuinely warm and attentive every single time we came up — breakfast, afternoon, it didn’t matter. Sorayda brought me warm milk every morning without fail, always with a smile. Jacqueline took care of us throughout and was just consistently lovely. These aren’t small things — this is the kind of service you actually remember. The lounge itself is well done, the food is good, the space is calm. But it’s the two of them who turned it into something special. Thank you both. The hotel overall is great too — solid location on Chopin Plaza, nice views over the bay — but the club level and this team are what I’ll recommend to people.