InterContinental Miami

Fabulous hotel - Amazing view! Comfortable rooms! Incredible breakfast! Delightful club lounge! Terrific staff! Alberto Ferrer in the club lounge was particularly kind and attentive and helped out with my plans to support Spain in beating Argentina at the World Cup final. Vamos España. (I’m English)

They RE-CHARGED us for a breakfast buffet WE DIDN’T HAVE. We flew into Miami on 7/11/26 for a World Cup match and checked out the next morning.  We had no complaints about the stay until checkout. The checkout agent said we had a breakfast buffet charge that day, which we did not eat. I assured her all the other charges were correct but neither my wife nor I had breakfast. In fact, we had brunch reservations at Joe’s Stone Crab right after we checked out (so why would we eat a buffet before?). The agent took off the breakfast charge but did remark in a very suspicious and snarky manner, “oh, that is interesting…” which was offensive but I didn’t say anything in reply. I’ve spent a significant chunk of my life in hotels but never had that kind of suspicion directed at me. The real problem started when I found out a couple of days later that the hotel had RE-CHARGED us for the breakfast we never had, the day after we checked out. Of course, I contacted IHG support and disputed the charge again. The management of the hotel replied and said the charge was for the breakfast buffett and that was all.  Basically, the hotel is calling us liars/criminals. I contacted IHG again and asked to have them check the security camera footage. We never even went to the buffet restaurant during our one-night stay. Also, I offered to show them the credit card receipt for brunch at Joe’s Stone Crab which we had immediately after checkout. They said they would respond in 24 hours but never been. My wife once had a similar experience at a Marriott where someone accidentally / intentionally charged her room for a breakfast she never had. After a quick investigation, they took off the charge, simple as that.  I had been a Hyatt Globalist for a while and have stayed at many hotels in my life and this is the only time I’ve been accused of lying. Their lack of process or controls to ensure that innocent guests don’t get incorrectly charged for food/service they never had is very unsettling. I certainly will not stay at this property again and will have serious reservations about staying at any IHG property in the future.

We stayed at this hotel both before and after our cruise, and I just wanted to say what a wonderful experience we had. Unfortunately, I don’t remember the names of the front desk team or the bellmen who welcomed us, but they truly deserve to be recognized. From the moment we arrived, everyone was so kind, welcoming, and genuinely happy to help. They were able to get us into our room early, which made such a big difference after traveling. It was such a relief to be able to settle in, relax, and enjoy the hotel instead of waiting around. Coming back after our cruise felt just as nice. It honestly felt like our little escape before heading back home, and the staff made that experience even better. I also have to give a special thank you to Sorayda at the lounge bar. She was so friendly, made amazing drinks, and you could tell she really enjoys what she does. And to Zeylin, who took care of us during the buffet, thank you for your kindness and hospitality. She made us feel so welcome every time we saw her. Thank you to everyone for making our stay so enjoyable. It’s people like you that make guests want to come back, and we definitely will.

Beautiful view ,cool vibes & intercontinental touch. Recommend to add on breakfast if not included!

My mom and I stayed at the InterContinental Miami to celebrate my mom’s birthday, and what we experienced was so much more than a hotel stay, it became a memory we will cherish for the rest of our lives. From the moment we arrived, we were welcomed with genuine warmth and kindness. The room was beautifully decorated with balloons, flowers, and thoughtful details that immediately made my mom feel celebrated. She was completely overwhelmed with emotion and actually cried after she walked into the room. Seeing her so happy was priceless and it is a moment our family will never forget. The biggest reason this stay was so extraordinary was Mariana from Room Fairies along side Eduardo Rosello and Mauricio Botero. Mariana poured her heart into every detail. She took the time to learn about my mom, carefully selected beautiful purple flowers and sunflowers, and even left us one of her mother’s poetry books because Puerto Rico held such a special place in her mother’s heart. That incredibly personal and heartfelt gesture touched us beyond words. It wasn’t just customer service it truly was genuine human kindness. Mr Rosello and Mr Mauricio were equally wonderful, helping make everything seamless and making us feel truly cared for throughout our stay. Together, they transformed what could have been a nice birthday into one of the most meaningful celebrations my mom has ever had. Beyond the incredible hospitality, the hotel itself is fantastic. The location is unbeatable, we were able to easily walk to the FIFA Fan Festival for the World Cup festivities, which made the experience even more exciting. Watching the games surrounded by fans from all over the world was unforgettable. The Fourth of July rooftop celebration was another highlight. The views over Biscayne Bay and the fireworks and the drone show were spectacular, the atmosphere was festive, and it was the perfect way to end such a special trip. Everything about the hotel, from the beautiful property, comfortable rooms, cleanliness, and excellent service, was outstanding. But what truly sets the InterContinental Miami apart are the people who work there. They made us feel like family from the moment they open the door for you. We travel often, but very few places leave a lasting imprint on your heart. This one did. If we return to Miami, it will be because of Mariana, Mauricio and Rosello. They reminded us that hospitality isn’t just about a beautiful hotel, it’s about making people feel seen, loved, and cared for. Thank you InterContinental Miami for giving my mom a birthday she’ll remember forever. And from the bottom of our hearts, thank you, Mariana, Eduardo Rosello and Mauricio Botero. You truly made magic happen, and we will never forget your kindness. ❤️🎈🌻💜