InterContinental Miami

We return often to the Miami Intercontinental simply because it is so very unique. Unlike many other properties where a guest is told why a request cannot be accommodated, the Inti finds ways to accommodate. The personnel are empowered to make decisions, and the result is true customer service, not frustration. For example, on this recent visit, my wife misplaced her cell. Thinking it might be in the car, which was in valet parking, they brought the car around, and three fellas searched it until it was found wedged between seats. Normally, we'd expect indifference, perhaps, and an empty apology, not the MIA Inti.

Everyone was very kind and attentive. Especially Alberto.

As an IHG Ambassador member, I had an outstanding experience at the InterContinental Miami. The recognition and hospitality from the hotel staff truly exceeded my expectations from the moment we arrived. We were upgraded to a beautiful suite, which made the stay feel incredibly special and luxurious. The Ambassador benefits and additional perks were handled exceptionally well, and the team made us feel genuinely valued throughout the stay. The lounge access, service quality, atmosphere, and location were all excellent. This was easily one of the best hotel experiences I’ve had, and InterContinental Miami did a fantastic job recognizing loyal IHG members. I would absolutely return again on my next visit to Miami.

My favorite part of staying here is the Staff in Club InterContinental, particularly the Club Butler Alberto and Club Concierge Stoyan! Alberto’s Impeccable Service and warm and welcoming demeanor keep me coming back to this fabulous Hotel.time after time for years now!

Location is perfect and so is the atmosphere. Rooms are clean and have good views. The lounge was very inviting. The staff most helpful and very friendly. Overall a very enjoyable stay.