JW Marriott Marquis Miami

We had a wonderful stay at the JW Marriott Marquis Miami, and a big part of that was thanks to Andres Meneses, the concierge. He truly made our experience extra special. Before our trip, I reached out to the hotel for help with beach and dinner reservations, and Andres went above and beyond by calling and texting me ahead of our arrival to make sure everything was taken care of. He is incredibly kind, attentive, and has such a great attitude. You can tell he genuinely cares about guests. He also helped us with a room upgrade at check in, which really elevated our stay and made it even more memorable. Because of him, we will absolutely be coming back. The hotel itself was great. The room was spacious, and the bathroom was also very large. The gym was impressive. The only downside was that the bathroom lighting was not ideal for getting ready. Overall, a fantastic stay with truly exceptional service.

My husband and I stayed at the JW Marriott Marquis in Miami for two nights for a quick weekend trip to see Loan Depot Park and to explore Miami. We were so impressed with our experience at the JW Marriott Marquis that I wanted to share some highlights. Our check-in with Jules started off our stay, and we were impressed with his professionalism and quick ability to find us an available room. The room we had was a corner suite, and it was decorated beautifully. We loved the scent of the soap, shampoo, and conditioner, and the huge bathroom as well as the amazing view of the city. We went and checked out the entertainment area on the 19th floor and enjoyed a little duckpin bowling. I wish I had asked for the name of the gentleman at the front desk because he was so kind and remembered us the next day when he saw us. We decided to grab a bite to eat at The Met Cafe, and we had Diedier (sp?) as our server. We sat at the bar and had a very enjoyable conversation with him. He was such a wonderful server and did such a great job explaining the level of care they take at the hotel to train their staff on safety measures for allergies (since I have Celiac Disease). He recommended the chocolate lava cake which we came back for the following night after our baseball game. We were so impressed with the level of service and how friendly everyone was at this property so much that I will always look for a JW Marriott Marquis when we travel to other large cities. Top notch hospitality!

I had an excellent stay at the Marriott Marquis in Miami. The concierge team, Andres and Nina, treated me like a VIPas they assisted me with my stay on the property and in the city. Andres went above and beyond. He was professional, and intuitive in understanding the type of experience I was looking for. His recommendations for restaurants, beaches, and entertainment were suited to me and made my time in Miami feel personalized and effortless. The level of service is appreciated and made the stay all that much more memoriable. I would recommend this hotel to anyone visiting Miami, especially if they value thoughtful, attentive service.

SO grateful for the excellent service at valet. Thank you to Justo Lopez and team for helping me out - a great end to a great stay at the Marriott Marquis. 10/10

From the moment our family arrived at the JW Marriott Marquis Miami, we knew we had chosen the right place to celebrate such an important occasion. We were greeted in the stunning lobby by Andres, and within seconds, he became an unforgettable part of our experience. His warm smile, genuine kindness, and the way he connected with every member of our family immediately stood out. It wasn’t just a greeting it felt like we were being welcomed by someone who truly cared. Andres went above and beyond by offering thoughtful recommendations for activities around Miami, helping us make the most of our time together. What really impressed me was the personal touch he didn’t just point us in the right direction, he walked us to the elevator, ensured we were taken care of, and made the entire arrival feel seamless and special. Most importantly, he made my wife feel confident that we had made the right decision in choosing this hotel and that meant everything. People like Andres are more than employees they are the face of the business. Their ability to deliver true white-glove service transforms a stay into an experience, and a visit into a lasting memory. Andres represents the very best of hospitality. Because of him, our family celebration in Miami started off perfectly, and we will absolutely be back.