JW Marriott Marquis Miami

They went above and beyond to make our little two days here feel like a lifetime! Kudos to the staff for being so accommodating

I don’t even know where to start. Although the hotel structure is nice and the rooms are spacious. That’s about the only positive comments I can make. At arrival there were no Bellman available to transport our bags to our room. Upon check-in, staff barely recognized our ambassador elite status make note that this hotel does not offer any accommodations for top tier Marriott members, nor does it offer any extra perks. We ordered room service and put the tray table outside our room as requested by the hotel when we left our room at 9 AM the table was still there along with a lot of other room surface trays in the hallway. On our way down to the concierge lounge encountered two separate service staff with carts in the elevators being a top-tier hotel you think they’d have a separate service elevator elevators were extremely slow and overly packed staff members in general as an overall role were not very friendly. Sad, because we were looking forward to visiting this property.

I’m absolutely thrilled I had the chance to stay at the JW Marquis Miami! After some major flight delays, Andres and his team swooped in with the most incredible support. I needed help arranging a car rental and securing dinner reservations, and Andres guided me through everything with such kindness and efficiency. Thank you, and Happy Holidays! I can’t wait to return to your hotel again very soon!

May stay at the JW Marriot Marquis Miami was highly disappointing. Overall, the service was awful - the staff made multiple promises they didn't keep. Didn't seem like they cared. The location near the Brickell bridge causes impossible traffic. Getting an Uber/Lyft was an awful experience - the drivers would regularly get caught in bridge traffic that caused hours of delay in getting picked up. Deeply frustrating when the traffic flows fine a mile or so north of the hotel.

My wife and I stayed at The Marriott Marquis in Miami for the last week from December 1 - December 8 . We booked a junior suite and were very happy with its size, cleanliness, and the amenities. The gym is nice and the breakfast buffet on the second floor is convenient and they are really kind. The highlight of the stay was working with teh chief Concierge Andres Meneses. He is kind, helpful and accomodating. When we needed any information or recommendations he was there and attentive. We needed a late checkout and again - he made it happen. Its been a 4th year staying a the Mariott Marquis for Art Miami and we stay partly because of Mr. Meneses, I do not usually post reviews - and travel a lot for our business - but when someone goes out of his way to be kind and accommodating and making my wife and myself feel welcome he - and the hotel - deserve letting potential clients know. best Holden Luntz