JW Marriott Marquis Miami

Absolutely amazing fantastic resort in the middle of Brickell .....Andres Meneses my concierge was excellent very helpful and friendly. He's the main reason. I keep coming back here after the year. The valet is great… The rooms are very clean. The gym is the best... highly recommended. This location.

My husband and I had the best experience at the JW Marriott Marquis Miami, thanks to Andre. After a long flight in from India, he went out of his way to make sure we were treated to an incredible brunch and felt completely taken care of. Throughout our stay, Andre consistently went above and beyond anticipating our needs, offering warm hospitality, and ensuring every detail made our trip memorable. It’s rare to meet someone who truly embodies world-class service, but Andre does exactly that. Because of him, we’ll definitely be coming back. Highly recommend both the hotel and Andre’s exceptional care!

The JW Marriott on Biscayne Boulevard in downtown Miami is the best choice for a luxury stay. Its perfect location puts you steps from business, shopping, and the bay, with stunning views from high-floor rooms. The modern rooms feel fresh after a recent update, with super-comfy beds, fast Wi-Fi, and big marble bathrooms. Service is warm and quick—staff go out of their way to help, from booking hot restaurants to fixing small issues with a smile. The rooftop restaurant serves great food with skyline views, the pool is relaxing, and the gym and spa are top-notch. If you want comfort, style, and real Miami convenience in one easy package, this is the place.

The location and pool are fantastic. The room needs a remodel. The shower was horrible with low pressure and shower head spitting water odd directions due to being clogged. Check in attended did not let us know we had a $17.50 credit per day and access to Executive Lounge. We accidentally found out.

We were scheduled for early check-in at 12pm. Staff was very unhelpful and clueless. This girl said our room wasn't ready and instead booked us in a king bedroom. That would've been fine had I not paid for a damn Suite. Clueless. I was then told our Suite would be ready in 40 minutes. 4 hours later! we're still waiting! We then go up to the desk and an entirely new and clueless staff are there. Seems the first shift decided they would take off and not deal with it. The next shift tried putting us in the same damn king bedroom. After explaining to the gal we purchased a Suite she put us in the right room and did nothing but make up excuses. Zero customer service. Nothing but excuses. Zero help from management. I hope corporate reads this. This place needs serious retraining. I've received better customer service at Arby's. Advice to everyone considering this hotel... Go to La Quinta - you'll be treated much much better. Absolute worst hotel experience ever.