JW Marriott Marquis Miami

My husband and I stayed at the JW Marriott Marquis Miami the week of March 16 while in town for the World Baseball Classic, and we had a great experience. The hotel is very well located in downtown Miami, making it easy to get to other parts of the city. The overall atmosphere of the hotel always feels welcoming. One person who truly made our stay special was Andres Meneses, the Chief Concierge. He was incredibly helpful during our visit — assisting with reservations at restaurants like Amazónico and even arranging a bottle of champagne to be sent to our room to celebrate my husband’s birthday. That level of attention really stood out. Thank you to Andres and the entire team for making our stay so enjoyable.

I stayed at the JW Marriott Marquis Miami the week of March 16 while in town to catch the World Baseball Classic, and once again the stay was excellent. The hotel’s location is hard to beat. It’s centrally located and makes it very easy to get around Miami — whether you’re heading to South Beach, Wynwood, Coral Gables, or just exploring downtown. The rooms are consistently comfortable, well maintained, and exactly what you’d expect from a top-tier JW property. But the real reason I keep choosing this hotel every time I visit Miami is the service. Andres Meneses, Chief Concierge is a gem. He consistently goes above and beyond and treats guests like family. During this stay he helped us secure reservations at hard-to-get restaurants like Amazónico and even arranged for complimentary champagne to be sent to our room for my birthday celebration. It’s those kinds of thoughtful touches that truly make a difference. The location and Andres are why I keep coming back to the JW Marriott Marquis Miami.

We stayed for 3 nights in mid March (wife's birthday and WBC tournament) and were very pleased with our experience. My family and I were upgraded upon arrival, given our Bonvoy status, and we loved the spacious and comfortable suite. The floor to ceiling windows offered great views. You'll love the pool. It's chic. Be sure to try and get one of the lounge beds. The sun fades a bunch after 3pm due to the buildings but it's still a really relaxing place to hang. Important: the staff was very attentive. I was impressed with the front desk, housekeeping and restaurant personnel. They made sure everything was extra clean and the property was extremely well maintained. My favorite, though, was the main Concierge Andres Meneses. He made sure our stay was memorable and added unique amenities throughout our time. His restaurant recommendations were great too and they helped to secure reservations. Personally, it's so good to see that type of service, usually absent since Covid, alive and well at this location. He and his fellow Concierge Yonatan, really do care about people and want to ensure the old school hospitality is felt. Overall: solid place. Highly recommended.

Celebrating my wife’s birthday and Valentine’s Day so it was a special weekend. I tried to make dinner reservations for a few restaurants but due to the time of year (valentines weekend) they were all booked. I spoke with Andres, who is the chief concierge at the JW Marriott Marques in Miami and I told him “ I need a miracle” and a miracle he delivered. Andres was absolutely amazing, he delivered exceptional service and was able to book a few reservations for me to some of the most popular restaurants in the local area. Not only did he secure my restaurant reservations but he also booked at message for my wife for Valentine’s Day, which was an huge relief and made my stay absolutely wonderful and my wife would agree.

With so many interesting hotels in South Beach it’s such a bummer to book this kind of boring business hotel downtown rather than on the beach, but for this stay I really cared about early check-in and late check-out, more so than staying in a much nicer hotel or even receiving a suite upgrade as Bonvoy Ambassador Elite so I had to avoid resorts. At JWM we got the room at noon and checked out at 5pm the next day so it worked great. I even received a premium suite upgrade even though I was willing to compromise on that. But the hotel is totally utilitarian and nothing exciting. I would not really blame them for that as they must fill their mandate as per the JWM brand which is itself quite boring in my experience. This hotel has a club lounge but its value to us was fairly limited. The simple existence of the lounge means we could not get breakfast in the restaurant and I know from past experience that (a la carte) breakfasts in Miami tend to be very nice even for cheaper hotels. And for happy hour it was nothing to write home about, some nibbles, veggies & guacamole was nice but hot food was fried stuff and we did not touch. Booze is not free.  Outside the USA having lounge access you get better service but here staff is hardly present in the afternoon and when they are at the entrance in the morning or evening they are just busy checking room number and clearing tables so there is no such thing as better service, not that I could see.  So I think I would rather have a hotel without a lounge such that breakfast would be in the restaurant, rather than have the convenience of a lounge if there is no service and if happy hour has subpar food and no drinks. Which is the exact opposite of what I prefer elsewhere in the world: I value lounges especially for higher level brand hotels. For this location specifically, next time I would try the Autograph hotel (Beaux Arts) instead of JWMM, it’s in the same building but only top 3 floors whereas JWMM is on lots of floors up to 40 so Autograph must be quiet and private.