JW Marriott Marquis Miami

Location is good but I personally prefer a location after the bridge. Although the staff was amazing . Resiel & Ivan from valet parking were great and also the lady from the coffee shop.

The Marquis Marriott Miami is an excellent hotel—clean, modern, and in a great location. Brandon from valet was professional and helpful, making arrival smooth and easy.

The pool closed on a Saturday at 5 pm and remained closed all day Sunday. Despite my elite status, I had to wait until 4 pm to check in. I enjoy Platinum Elite status and spent $400 per night. While the Met Cafe Lounge and the Executive Lounge were 5 stars plus, everything else did not work for me

I drove in from Tampa and was having some car trouble. Justo, the valet manager, took it upon himself to be my night in shining armor and save the day. Truly unparalleled service and forever grateful for all of his help!

With two stars iam trying to be liberal to start with.. The problem starts, right at the start from the front door men, with unwelcoming staff , who are least caring for guests arriving and helping them out if they are with luggage.Mistakenly I went to Marriott marquis property with the similar address two streets across and I could see the smile and excellent way they were handling guests ; which unfortunately was no where to be seen in this prime of a property. The Biggest thumbs down was the guest relations and front desk staff.Hsopitality starts with a welcome and a smile , which is non existent .As a policy they have Introduced' AI ' from room phone service , which has trouble understanding other dialects , and is extremely difficult to bypass; only two things that can be a reason , either they are understaffed and overworked or they dont want your calls from rooms. Very unhelpful and un empathetic staff ( naming a few Shall be Ms Olivia and desk staff doing night duties) were simply unconcerned and unbothered by any complaints and requests . I dont understand how they were trained or probably it could be the ethos of the organization,I guess. Housekeeping although with a language barrier were always helpful and very kind so full marks to them Restaurant staff was also good and courteous as expected . The best part of certain branded and "autographed'chains, which became a brand to start with was always the ethos, guest centricity,courtesy , compassion and the way of handling guests , which I feel was non existent and lacked in all departments. I would say Avoid and approach other Marriott hotels across the street or some other hotels nearby who pay heed to guests requests . The culture of 'hospitality' seems dying ; coming from India /South east Asia I can see it stills exists but in a few years it will be thing of the past