JW Marriott Marquis Miami

We stayed 2 nights here before our cruise and we had an amazing stay! Their rooms were very spacious and we had a amazing view, the bathroom was ginormous and we were pleasantly surprised at the built in tv in the mirror. Everything was super clean, also ordered in room service very easily, the hotel itself was very clean and plenty of amenities, including a bowling alley, outdoor rooftop pool, billiards and their club. Was only a 9 min uber to the Miami Port. Will definitely be back!

This was a fabulous hotel. It had everything you could want and more. There was a gym, basketball court, and a bowling alley. Of course there was a pool with a panoramic view of the city (it was outdoor). The location was great and it was near the Miami Riverwalk and Bayfront park. There there many restaurants to choose from in and outside of the hotel. We definitely would stay here again.

My family and I booked a standard room for two nights. We arrived around 1:00 and checked in. The lady at the front desk stated our room was not available but to come back around 4:00. Having platinum status we waited in the lounge. At 4:00 I went to the front desk to complete the check in. I was advised our room still had guests inside and it would still be some time before we can check in. I asked to speak to a manger. I was advised Kiana would come out to talk to me. Kiana did come to the front desk but began checking in other people. I noticed numerous other people being checked in and the staff assisting them to their room. I went back to the front desk and was assured Kiana would speak to me when she became available. I waited 40 minutes for Kiana and she never spoke to me. Subsequently, Yonathan who identified himself as a manger did talk to me. He found us a room and around 5:00 we were checked in. Yonathan offered us 15,000 points to our account for the 'inconvenience.' We have not seen any of these points. Yonathan then called our room around 8:20 that evening. I explained we had further mishaps. Part of our resort fee included daily access to the entertainment floor. When we tried to use the entertainment floor we were vehemently denied. I advised this to Yonathan and the incident with Kiana. Yonathan stated Kiana was a 'failure' for not addressing my family's concerns. The following day we spent our time at the pool. Sara and Daniel were the servers. Our family has dietary issues so we brought our own drinks and snacks as the hotel menu does not accommodate our diet. I went to Daniel and asked for a bucket of ice. He wanted to know what it was for and was apprehensive about providing same. I informed him for drinks that we were given from the lounge and the supermarket. He was obviously agitated and reluctant to provide a bucket with ice. There were numerous other incidents of my family being excluded at the pool. I went back to the front desk where I spoke with the guest relations manager, Eugenia. She emphatically apologized and stated our concerns would be addressed. She offered us 50k points which we have not seen. I asked to speak with the General Manager, Florencia. Eugenia stated she was not available but will contact me as soon as she is. I have not been contacted by Florencia.

Was helped by an amazing and respectful plumber - VIPIN - he was so helpful and did an amazing speedy job. Thank you for the service

We had an amazing stay at the JW Marriott Marquis Miami, and a big part of that was thanks to Andres. From the moment we arrived, he went above and beyond to make us feel welcome. He helped us arrange a rental car seamlessly and gave us fantastic dinner recommendations that made our evenings even more enjoyable. Andres was professional, warm, and genuinely cared about our experience. It’s rare to come across service like his — he made our stay feel effortless. Highly recommend both the hotel and especially Andres if you’re visiting Miami!