Kimpton EPIC Hotel

Ramon at Epic valet is truly wonderful. He’s always smiling, kind, and consistently goes above and beyond. You can tell he really takes pride in his work and is incredibly dedicated. Ramon is greatly appreciated and a real asset to the building.

Jr helped grab my car and put my luggage away so quickly I didn’t even know he left . He was ran to get my car and came back in a fast and timely manner

My visit to the Epic Hotel was a 10/10 experience, perfectly split between a world-class meal at Zuma and the most seamless service I’ve ever had in Miami. Starting with dinner, Zuma remains the gold standard for a modern Japanese Izakaya. The vibe is high-energy, and the waterfront views are unmatched. The food was definitely the highlight—the Chirashi Maki was incredibly fresh and vibrant, and the Arjun Negi Toro Maki was easily some of the best sushi I've had in the city. Every dish was hitting; it’s a Miami essential for anyone looking for that perfect mix of luxury dining and a high-end atmosphere. However, what really made the night stress-free was the valet service, specifically Ramon Chavez. Usually, valet in Downtown Miami is a total headache, but Ramon handled everything like a pro. He greeted me with genuine kindness and was incredibly vigilant with my vehicle from start to finish. Even with the heavy dinner rush at the hotel, he stayed proactive and kept the flow moving smoothly. Ramon is also super knowledgeable about the area; he’s got a great perspective on how to navigate the downtown traffic, which is a lifesaver. It’s rare to find a valet associate who is that attentive and professional while keeping such a chill, welcoming energy. Between the elite meal at Zuma and the top-tier service from Ramon, the Epic really lives up to its name.

I must admit my visit to Miami was a pleasant one. The Kimpton Epic Hotel was a great stay. The hotel staff and rooms are excellent. The Valet staff were very welcoming and friendly. Upon my arrival I was greeted by one of the valet staff Mr, Jean Baptiste. Mr. Baptiste was helpful and professional. I can't wait to return again for my next saty.

Very good!! excellent! Service and food was exceptional! Eduardo the bellman was so kind and nice. Even gifted us with a little doll. Thank you!