Kimpton EPIC Hotel

I visited Suma yesterday and had a wonderful experience. The valet attendant, Rodolfo, was especially impressive—very attentive and professional.

I love the valet parking of the hotel. My valet parking was Rodolfo Rodriguez. He did an amazing job with my car. Thank you Rodolfo.

The staff and service is superb and top tier. The attention to detail is spot on. I met Jean Baptiste during my stay and he was awesome and very friendly and vibrant.

Looks are one thing but quality service is something else entirely. I checked in before the room was ready and was told I would be contacted once the room was ready so I left to see some Miami sites while waiting....Never got that call. I tried to call but no one answers the phone! After and hour of trying I finally went back just to get an apology from the front desk supervisor and a complimentary bottle of cheap wine for the inconvenience. I was also charge twice for a $10 bottle of water that was strategically placed by the bed not with the other charge items. Then again trying to get someone on the phone to help correct the issue was a nightmare. Being busy is understandable but not having the staff in place to make sure that guest are able to easily reach assistance during their stay is a total disappointment. It's frustrating and takes away from the hope of relaxation. I don't recommend unless you stay onsite and don't leave so you can walk down to the front desk to handle issues. SMH

Had an amazing experience with Jean baptist he packed my car so quickly and wonderfully!!! Then he brought our car quickly and had a great attitude Hope to see him again :)