Kimpton EPIC Hotel

The staff performed well. They had everything covered from our arrival, cars, to the small things like towels and sheets. Jean Baptise was very helpful and knowledgeable.

Kevin was amazing He made this trip flawless because of Kevin I will be coming back. The customer service was amazing top-tier and this will be the only hotel I will book with from now on when I stay in Miami thank you!

Love coming to the Epic for a lot of reasons - but the valet is always so welcoming and helpful, especially Adolfo. Always nice to have a friendly face to greet you and appreciate him always taking good care of my car.

Armando at Epic pool was fabulous. He was very attentive and made our wait for our room very hospitable! He treated us with great kindness and generosity!! Heart felt Thank you to you, Armando from the Hula family!! Future guests will be in great hands if they have Armando taking care of them! A shot out to Pedro, as well, for his generosity!! Have a wonderful summer!

Armando was truly exceptional. From the moment we sat down, he made us feel welcome and taken care of. He was friendly, attentive without being overbearing, and had great menu recommendations. Everything was served perfectly and on time, and his warm personality really added to the whole experience. It’s rare to find service this genuine—Armando is a gem! We’ll definitely be back, and we’ll be asking for him by name.