Mr. C Miami - Coconut Grove

This is the second time my wife and I stayed at Mr. C Coconut Grove. The first time was about 5 years ago for a wedding. Mr. C was relatively new at that time so we gave them a pass when it came to the mediocare service. We ended up staying here again for another wedding. Upon arrival we were greeted by friendly staff and the welcome drinks were a nice touch. Upon entering our room, we paid for an upgraded view room and it was just a view of the church across the street and the slightest view of the bay. The room also smelled awful like BO. The smell stayed in the room the entire time. The noise at night when trying to sleep was very loud, you could easily hear people walking around/coughing/throwing up in the other room. To top it off, we were trapped in the tiny elevator with about 15 or so people with no cell service for over 20 minutes! The front staff handled this very poorly. They never called the fire dept, we finally got through on our own dialing via SOS. You could clearly see on the cameras we were trapped and most of us are now traumatized by this experience. After the fire dept got us out, NO ONE, not one manager was there, no one with waters or apologizing to us. In fact they made us go down the service staff stairs in order to not disrupt the event going on at the time. Just atrocious response to a very scary situation. It was finally asknowledged by the front desk during check out and eventually they gave us a $200 credit towards our bill. To me this does not suffice the damage this has caused both me and my wife along with the other guests. There was never a follow up phone call or a personal management staff apologizing to us upon check out. It just seemed considering the severity, we were just simply brushed off and no one showed they cared. Overall, for such a reputable brand, this was a huge let down and I have lost my faith in the Mr. C brand.

Excellent experience from the welcoming till the departure. All the staff was very friendly and ready to assist you for any matter. We had breakfast in room and a dinner at Bellini. A good experience of the Italian cuisine and an high quality food and beverage overall.

We stayed at Mr. C Coconut Grove last weekend and we loooved it! The place is gorgeous, the rooms are beautiful and super comfortable! Massive thanks to Tabata Delgado, she was so sweet and nice, made us feel right at home. Definitely booking a return trip, cant wait to go back!!

Good stay over all . Staffs were really nice and roof top pool was amazing . . Room was little smaller than what I am used to when I go to a hotel but this hotel has beautiful rooms Restaurant’s menu & food need improvement. Had a little noise issue but no biggie . It worth the stay over all .i would stay in this place again .

Fantastic location in Coconut Grove near many great restaurants and shops. Well trained staff that are very willing to help. Amazing rooftop pool deck as well. This stay for us was a 3* for two main reasons: (1) There was horrible noise up until we complained at 1:30am. It sounded like sawing, drilling, banging. Upon calling the front desk, they promptly investigated and stopped whatever it was. (2) The room had a smell of sweat when we arrived