The Ritz-Carlton Coconut Grove, Miami

This was our 3rd annual stay at The Ritz-Carlton Coconut Grove, Miami. I’m a Lifetime Titanium Bonvoy member and we paid about ~$800/night (before taxes/fees), so expectations were high. We reserved a City View Executive Suite (1 Bedroom Executive Suite, King, Sofa bed, Balcony) about 2 months in advance and requested a quiet, high-floor, non-connecting suite away from elevators. Unfortunately, we didn’t receive a room until nearly 5pm, and were assigned Room 329 on the 3rd floor (of the hotel’s 7 guest floors), steps from the elevator and street-facing over the front entrance—basically the opposite of what we requested. This was also the weekend of the NCAA National Championship in Miami, and the hotel was at high occupancy. The room itself was clean and well maintained, but noise significantly affected comfort. Food & beverage was a highlight. Isabelle’s has an excellent breakfast menu (egg options, breakfast sandwiches, yogurt, oatmeal, power/energy shots). Room service from Isabelle’s was better than expected — the chicken soup was top 5 I’ve ever had. Pasta was tasty but slightly overcooked. We also enjoyed the complimentary happy hour (the house Chardonnay was surprisingly good). Note: breakfast can easily run $80–$100+ for two if not included. Noise was the biggest issue: late-night piped-in music outside (my husband called around 2–3am), loud music at Commodore, ongoing nearby construction, and 1.5 hours of drilling next door on our final day (we called twice). A huge thank you to Christina Strong at the front desk who immediately went into “how do I make this right?” mode and offered 50,000 points as a service recovery gesture. Also special mention to Lucas at Isabelle’s and Steve (bellman) — both were terrific. Location is excellent and walkable with great nearby restaurants like Koko and Narbona, plus waterfront paths and easy access to CocoWalk and Coral Gables. Beautiful hotel, but the room placement and noise issues didn’t match the premium pricing—or our advance request.

This is a review of the Ritz Coco Grove Spa! Just came back from a girls trip (5 of us) for a friend's birthday, where we were fortunate to spend a morning at this lovley spa. From the initial phone call, the staff members were all very sweet and welcoming. On arrival, Jennifer (who I had spoken to on the phone multiple times) and Jessica (the spa manager) were incredibly helpful and efficient in getting us into our individual spa treatments.  The treatments themselves were fantastic. We all felt that the massages were therapeutic and that the therapists were professional and very talented. So often when I have a "hotel" massage I leave unsatisfied, but this was a truly excellent experience!! Our massage therapists were: Genesis, Lida, Galina, Alene, and Yara.  After our massage, Jessica, Jennifer, and a few other lovely staff members swept in to take our experience to the next level! They gifted my friend chocolate strawberries for her birthday, provided us with prosecco, and continually checked in to make sure our needs were met. We also visited the pool and the pool staff was also kind, attentive, and helpful.  Our experience was great, and also wonted to mention that it is unusual to be able to accomodate such a large group at that same time! It was awesome bc we were able to receive massages at same time and then relax together after. We are grateful for the staff in the spa (under the guidance of spa manager Jessica) for making our day so unique and special. They should be commended on their hard work and thoughtfulness! Will absolutely be back as soon as possible!

We stayed in this hotel the weekend after Christmas. It was an excellent stay as hotel is in a great location, service is really good and overall it is very comfortable. We really enjoyed the hotel lobby, which is very homey with plenty of seating to just lounge, have coffee or a drink and relax. The staff is excellent, rooms are clean and in typical Ritz style. Overall, this was a really nice hotel located in Coconut Grove near many shops, restaurants etc. and a place we will definitely stay again next time we want a weekend in Miami!

Just came back from a stay at Coconut Grove! The hotel is beautiful. Upon arrival we were greeted with champagne. The rooms are huge and spacious with very comfortable beds. The staff couldn’t do more for you! Shoutout to Steve, the porter. What a lovely and helpful man! Also to the Sri Lankan waiter at the pool who was very attentive when we spent the morning in the pool. It was raining heavily so he walked us back to the hotel with the umbrella. Overall we really enjoyed our stay in coconut grove. Thank you Ritz Carlton.

Did a girls trip and stayed here. Hotel is gorgeous and very clean. The pool is so relaxing and always the best temperature. The staff are so intuitive, kind, and attentive. Any time we needed something for the room it was brought right away. Had the best time.