Salamander Resort & Spa

This hotel is 5 star all the way. If you are looking for a fabulous stay and an all around great hotel experience In Loudoun County, this is your place! Do not waste your money on Hotel Burg in Leesburg….which would be your other option. This hotel offers amazing rooms, food, service, spa, location and ambiance.

Very serene location for a great escape from the city. The ambiance was exceptional. A working fireplace in the guest-room was a pleasant surprise. The setting and the food at the 4 diamond Gold cup restaurant was amazing. The atmosphere is an ideal backdrop to write a book. I would definitely be coming back to work on my book.

Our first experience staying at Salamander was wonderful so we decided to recapture the same experience and book for what we hoped would be a memorable way to celebrate Thanksgiving in 2025. Well, I am sorry to say that while it was ‘memorable’, it was not in a good way. Specifically, they were very busy (as expected) but the level of service suffered as a result. Staff was rude, requests were ignored and required multiple calls before anyone responded. On Thanksgiving day, we preordered breakfast in bed and it did not arrive within the time we specified. After multiple calls, it was finally delivered and the food was cold and pretty much inedible). We then had reservations for the buffet dinner and it was absolutely terrible! Food was just laid out on tables, they had inexperienced help ‘carving’ the turkey so it was just piles of shredded meat and the rest of the food was dry and not hot. In addition, the ‘atmosphere’ was like going to a mass meal after a business meeting - bright light, small bistro tables and poor wait staff. For the significant price we paid for the stay and the food, it was nowhere near the 5 star resort it is purported to be. I tried to meet with guest relations but could not and left feedback and received no follow-up. Unfortunately this experience has soured us on the resort as a whole and I would strongly advise against going here during any holiday.

Our experience with the gift shop manager was lovely and we enjoyed the thoughtfully curated items. However, our interaction with Harriman's hostess and the spa staff left us wanting. Hotel guests are turned away from dining without reservations even when open tables are available. Thankfully we had a breakfast reservation and were able to offer the 4th seat at our table to a gentleman in a wheel chair that was being turned away. The spa was also unable to provide any services due to no appointments being availabe. We are not the only guests that had these experiences. It rained both days we were there so only the indoor pool was an option - it closes early and is small... even more when adults are swimming laps and your children would like to play. It is hard to leave a positive review when you spend thousands to stay somewhere and the customer service is mediocre and you cannot enjoy the amenities.

We took advantage of a discount offer on the website to do a first-time overnight trip to celebrate a special occasion. Upon arrival, we were informed that our room had been upgraded to a King suite which was a very nice surprise. Room was spacious and clean with a peaceful view. Staff all-around were incredibly friendly and gracious. Took advantage of the complimentary car service to have dinner in Middleburg and visit a winery. Enjoyed the bar and lounge spaces at night along with the whirlpool and hiking trail during daytime. Breakfast at Harriman's was very nice.