Salamander Resort & Spa

Very mixed experience - *'Very good - rooms, valet and cleaning staff. TIP: If you want quiet and privacy - a winter retreat here is nice. **Very limited choices on food and wine at Gold Cup Wine Bar. Was really disappointed in wine list. TIP: if you are vegan or vegetarian, serving staff are good at suggesting how to change entrees to meet your needs. Do not think the kitchen has any vegan prep capabilities. ***Really disappointing - a very western, rich (but not knowledgeable) person's spa. No Thai massage, no reiki or reflexology and no Ayurvedic treatments. Just 'spa slop.' Further - no space or sessions for yoga, meditation or any other eastern wellness practices. The vibe is - what we offer is western and since it is expensive, it must be good. TIP: none here. See the picture of the lighted horse statue on the grounds next to the Harriman restaurant we took at night - really haunting and beautiful.

We have stayed here before several times. It's a beautiful property. However, it's definitely become a destination for very young families. If you want to kick back with your spouse and/or friends while your kids run around in a luxury setting, then this may be for you. This is not what we'd experienced in the past nor what we were looking for. In addition, despite calling ahead, we were never able to get into the main restaurant, Harrimans, even for breakfast. We were not informed when we called ahead that Gold Cup would require reservations, so we were stuck eating very late. In addition, when we visited the bar and asked for a house cabernet, we were shocked when our bill came and the 9 oz. glasses of wine were $59. We were not shown a menu, and while, in some settings, I might want that high quality wine, I think it's very presumptuous to pour that without presenting a menu that reflects that pricing. Finally, there were so many young families in the hotel that it was noisy in the room even though we were all the way at the far end of the building facing the woods. We had very young children on both sides of it. I'd liken the hallway/room noise to a Disney Hotel. All in all, we were very disappointed in our experience at The Salamander this time around.

I am writing to formally document several service concerns encountered during our recent stay and dining experience, which collectively fell well below expectations for an establishment of this caliber and price point. Upon arrival, we experienced a one-hour delay before our room was available, despite holding an American Express–associated booking. During this extended wait, no accommodations were offered, such as access to food, beverages, or alternative arrangements, nor were any recommendations made to mitigate the inconvenience. Once in the room, we encountered multiple issues, including a broken television remote, unstable internet connectivity, and general disruptions that impacted our ability to rest and work comfortably. Additionally, our dining experience was particularly concerning. We are vegetarian, and this dietary restriction was clearly communicated in advance. Despite this, brunch was not delivered as expected, and when food did arrive, it was incorrect and had to be sent back. The cumulative errors—including inappropriate food handling concerns—were unacceptable, particularly given the premium pricing. The cost of the experience did not align with the quality, accuracy, or attentiveness of service provided. We showed the pubic hair picture to the supervisor, which helped adjust my bill for an inconvenience. we have saved he photo What was most disappointing was that, despite the number and nature of these issues, no meaningful effort was made to acknowledge or accommodate the situation—whether through service recovery, food and beverage considerations, or other reasonable gestures. We value quality service and clear communication, which is why we chose your establishment. I hope this feedback is taken seriously and reviewed internally. I would appreciate follow-up regarding how these concerns can be addressed appropriately. Thank you for your time and attention. Sincerely, Dr. Eboni Cornish

Five stars across the board. Our stay at Salamander Resort was outstanding from start to finish. We stayed in a beautiful suite and felt comfortable and relaxed the moment we arrived. The staff stood out at every touchpoint. Welcoming, attentive, and genuinely kind. We spent time at the spa and enjoyed excellent massages. Calm space. Skilled therapists. We also had the chance to drive the Lexus LC, which was a fun and memorable experience. The concierge arranged a nearby winery visit, smooth and effortless. Dining was a highlight. Sunday brunch was abundant and well executed. Dinner at Harrimans delivered refined flavors and great service. Lunch at Gold Cup was casual and satisfying. Cocktails throughout the resort were balanced and thoughtfully prepared. Every detail felt intentional. The property feels elegant without feeling stiff. Service felt personal without being intrusive. Salamander delivers a complete luxury experience and does so with warmth. We will return and recommend the resort without hesitation.

I never write reviews, but I need to alert travelers with allergies of my experience. I confirmed with our server I had food allergies. He checked with the chef and I rechecked twice. But when I started eating I knew something was "off". I didn't finish and then experienced severe gastrointestinal distress later, and this had been my only meal of the day. I tried to contact the restaurant manager to alert him to check his methods to avoid cross contamination. However, neither he replied, nor did the general manager. For a luxury property, this was quite a disappointment that they did not really care for customers' safety.