Grand Visconti Palace

This is our second stay at this hotel, and unfortunately it confirms that the first disastrous experience was not a one-off. Back in December we stayed for nine days, and every single day there was a new mistake, problem, or confusion created by the staff (mistakes with laundry, delays in laundry, room not cleaned all day, forgotten cleaning items in the room, credit card debited without consent, etc etc). At one point we were even treated in a very disrespectful manner by a young member of the reception team. When we were finally able to find a manager to raise our concerns, he apologized and offered a credit to the company account, which is irrelevant to us. Unfortunately, due to the same corporate booking arrangement, we have ended up here again. Nothing has changed. Day 2 and I am already wondering how this place even functions. The hotel appears to be run by a group of unsupervised and inexperienced employees who seem unable to handle even simple requests. Instead of resolving issues efficiently, either you wait hours for an item as simple as a towel or their standard response is to ask guests to come down to reception for everything. If I’m calling the front desk, it’s probably because I cannot leave the room — in my case, I was in the middle of a meeting. Ironically, the hotel doesn’t even offer a business lounge or any proper workspace for guests, which makes this even more frustrating. Overall, the level of organization and professionalism is far below what one would expect. Two stays, months apart, and the exact same problems. Clearly, nothing has been addressed.

Stayed in a 1st floor room that had no wifi service throughout my stay. Staff said they could look into it, but nothing came of it. Being on business travel, my schedule was a bit uncertain, and I advised the hotel 4 days before arriving that I might actually arrive the following morning. I sent the same message again the day before arriving. Upon checkout, I was charged a 10 euro no-show fee for the night that I missed. I was charged the full rate for that evening, which I expected, but the no-show fee seemed unkind, given that I'd given advance notice. I asked if they would rescind the fee, but was refused in the following way - "As per policy the first night was already on penalty, we should have cancelled the reservation on January 21st at noon but as per your request we kept the reservation active for you. Therefore no refund is due from our side." In short, poor wifi, and a message that they thought themselves nice for not having entirely cancelled my reservation. I won't be back.

After searching for ages, we found this absolute treasure and fell in love instantly. The Grand Visconti Palace provided an experience that was truly out of this world. The standout was the head concierge, the most genuine person we’ve met, who treated us like locals rather than tourists, even booking us a table at a personal favorite restaurant. Every inch of the hotel was spick and span, and the staff made us feel like royalty with constant smiles and warm greetings. The room was gorgeous, and the breakfast was a 10/10...actually, make that a 20/10! They truly nailed all of the things. If you want a stay that feels authentic and pristine, this is the place. Keep on, keeping on with the amazing work!

Great stay at the Grand Visconti Palace hotel. Staff always helpful. The concierge was very helpful and nothing was too much trouble . Would stay again. Great walkable area round this hotel.

Even if some parts should be renovated, the service we received in this end of December was excellent. The staff is particularly dedicated to make your stay as good as possible. We spent a very good night. To be recommended.