NH Milano Palazzo Moscova

Don't like leaving negative reviews but this was just so-so. The staff are super nice and well-intentioned but there were a few things that weren't ideal. -Room was facing the street and super noisy. We found the skylight somewhat hard to use and learned to live with the light streaming in during the morning. -The shower was leaking heavily throughout our stay for 10 minute periods and then it would stop and start again at random periods. -Room was tidied which we appreciated but they didn't bring toilet paper when we had none -No robes were left in our room for the spa and the spa attendant was not happy with us for that. It also smelled pretty bad in there. Nice idea but way too small for this many guests. -We had the hotel call a taxi and it never came. The front desk person who called the taxi was sitting 5 feet from us but she didn't say anything as we waited 20+ mins. We did not know how the system worked but assumed she did and would've noticed. We had to bring it up and have her call another. We almost missed our train.

Very disappointed, booked the junior suite, it was very small. It was like 1 regular room split in 2 parts. Not much leg room to get around the bed. Also, I was excited for the spa being included, to be informed at the desk we get 30 mins total for a 5 night stay. Very confusing, should get 30 mins for each night. Staff was friendly, except door guy was hit and miss if he would open the door for you or stand there serious. Our room was very noisy as well, right by the tram station pickup and cars honk all night. Hard to walk with luggage from the train station, so not close. Save your money, don't book the the junior suite, no perks as promised. Had of extra stuff that took what little counter or desk space you have. No prices or complimentary signs on the extra stuff.

I had a junior suite and was a little concerned that it faced a busy road—but I needn’t hav3 been. The windows were well insulated from noise. Though not in the most central of locations, it was easy to get around and I had no problems going to any of the sites of Milan. The staff was friendly, particularly Antonio, in helping me find places for dinner. The buffet breakfast was prettty good and staffed sufficiently. In all, I had a nice stay and it was a good choice.

A disgrace to hospitality We left a dress worth around €1,000 in the hotel’s luggage storage — it disappeared. When we reported it, the manager, Baldassare Schembri, showed shocking arrogance and zero professionalism: he refused to help, denied any responsibility, and offered no solution at all. As a hotelier myself, I felt ashamed to see such negligence under an international brand. My partner, an attorney, was equally appalled by the treatment. This was not just a disappointment — it was a complete failure of hospitality and trust. Avoid AVANI PALAZZO at all costs.

Staff is not honest about hotel fees I would not recommend. I asked to speak with a manager and was told it was not possible.