Nhow Milano

A quirky and wonderful experience. On arrival you know this is something different. Met with quirky art installations, artwork and lively decor. Staff try to make things right and handled issues promptly and to a resolution. The breakfast is varied but don’t expect a full British fry up. The love table offers colourful treats that sweet lovers will adore. The room was luxurious, well designed and comfortable. All amenities made it a pleasure to stay. The pool and cocktail bar area is delightful; again colourful with music (a bit louder than I would choose at times). Towels are offered and snacks are (sometimes) given with drinks (which are expensive, €10 beer, €20 cocktail). The glass bottom infinity pool is amazing. There’s a lovely fitness suite with Sauna. Don’t trust the ap for info, said pool was closed all day when it wasn’t. I’d stay again it was fun and fabulous.

The good Nice location, stylish lobby and rooms. Good breakfast, lots of options The bad Wasn’t able to check in on time. Staff don’t seem to know what’s going on or find out. Bedding wasn’t clean, hairs all over and I doubt changed. If you have room on 4th floor make sure it’s other side to third floor pool and bar area or you’ll be pumped with music all day until 11pm. Shower was not good, head didn’t work, not clean, and two temperatures red hot or cold. Bar very expensive even for Milan.

I spent just under three weeks at nhow Milano (in my complimentary purple slippers and robe) and had the most incredible time here. Entering my room for the first time, I was spoilt with a platter of deconstructed cookies, chocolate and berries, on a table with my very own coffee machine and black Smeg kettle - just like at home - with a very large bed and a welcome note from Guest Relations. The staff were all so friendly and always made sure I felt right at home. The breakfast service was lovely. Each morning they offered a barista made cappuccino or two while they prepared an omelette to my liking. I then helped myself to freshly baked croissants, bread, sides (let's not forget the mini Nutella jars and array of condiments) and some fruit to keep me fuelled for my daily passeggiata. The tram stop is located within a 5 minute walk down via Stendhal/via Solari, jumping on the #14 tram which arrives at the duomo in under 20 minutes. The tram/metro system is so easy to use. The canal (Ripa di Porta Ticinese) is a 20 minute walk from the hotel and worth seeing by day and night. Staff will happily recommend the easiest way to travel and sights to see. Arriving back at the hotel in the late afternoon to enjoy the rooftop pool, Vertigo, soaking up the last rays in mid September and meeting other hotel guests. A great place to meet new people, especially when you're travelling solo! Re-entering the hotel after dinner, I was always greeted by staff and an aroma of freshly popped popcorn, ready for a pre bedtime snack. Alternatively a night cap at the bar... The laundry service was also very efficient and reasonably priced. Such a beautiful space. Each level is worth visiting. Check out the artworks, DJs and occasional pop ups which bring through so many people and creates a real buzz about the place. Can't wait to book my next holiday here. Special thanks to Paolo and Sabrina for your amazing hospitality. Grazie tantissimo!

The rooms have been nicely redecorated without losing the distinctive Nhow design and style, and everything was spotless. The only downside was breakfast: while the quality and variety were excellent, the service was quite disorganised, which led to unnecessary delays.

My brother and I went to the bar, and at that time a bartender (about 167cm, bald) was helping someone, we were waiting, he saw us and looked our way on more than one occasion, he knew we were there. We had been waiting a short while, but then 2 women walked in, both well dressed, and I could tell he had also noticed them.... Once he had finished serving the person he was helping he instantly went to help the two ladies, rather than serving us who had been there long, long before them.  This is unprofessional and unacceptable, clearly he was much more interested in the two young women than us... I took exception to this, and I admit, I did get angry, I pointed at him and said that he knew we were first, and that he is an idiot, something I know is poor behaviour and something I should not have done but I felt that his unprofessional behavior was unacceptable. At that point, I walked off and went to the lift, and I was facing the lifts, not giving it any more thought at that time, not looking towards the bar, and the next thing I know he is standing right next to me shouting at me. He had left the bar to come and confront me, which I was surprised by. He was shouting and swearing at me, at which point I said that he knew I was there before the women were and he served them deliberately, I told him I was going to my room and waved him away to leave me alone.  At that point I again, turned back to look towards the elevator, and then all of a sudden he shoved me while I was looking the other way. He physically assaulted me, which I was absolutely shocked by. My brother then told him to get away and that he can't put his hands on people like that and we managed to get into a lift and go to the room.  After that, as he was clearly unhinged I was incredibly concerned about what he might do. I didn't manage to sleep and I was so scared I left a glass bottle by the door so if someone did open the door, I would know instantly.