Nhow Milano

The hotel is quirky with it style. Hotel staff were friendly and helpful. The pool was amazing. I reserved a lounge chair everyday and the goodie bag was a great touch!

The hotel is stunning, so modern with great facilities especially the roof top bar. The rooms are spacious and have all the amenities that you would need. It is a 15 minute walk from the nearest metro station. Unfortunately our experience with the staff at this hotel let itself down. Poor customer service and bad attitudes from various members of staff during our 4 day stay from the reception staff, to intimidating security staff and even some of the staff supervising breakfast looked miserable. Staff training is definitely needed and it was evident there was a lack of experience across the team. Due to this experience we sadly would not stay here again if returning to Milan.

There were bugs crawling on the floor, they looked like silverfish. I have 12-15 bites on my arms, sides, legs, and feet. There was small mosquitoes flying around the room.

Amazing location and staff specially. Rigine!! She went above and beyond to accommodate our stay, super recommended.

There aren't many hotels with a nice pool in Milan and this was definitely the strong point of this hotel. Unfortunately, the pool closes at 6pm which is too early to take advantage of after a long day around the city, and I didn't see a good reason for that either as the few people that were there just got out and sat around in the hot sun looking at the empty pool. The rooftop dining experience wasn't great either, the staff seemed disinterested when we arrived and the food and drinks were overpriced for the quality. There is a good gym to workout in, but there's no signage to actually find it, so after some unfruitful searching, I had to ask at the reception where only one person was working and dealing with someone's checkout. Last point, a female colleague I was travelling with had a male maintenance worker walk into her room while she was in the bathroom getting changed. He did knock, but also opened the door immediately without leaving her time to reply or gather some clothing, he apologised, but this is definitely a no-go situation that shouldn't happen in a serious establishment - especially as there isn't a door that closes off the bathroom from the room entrance. So overall, it's a nice looking hotel with good facilities, the breakfast is OK too, but the experience we had was not so good in terms of service.