Park Hyatt Milan

This is definitely a five star hotel. The staff was always amazing. They know us by our names, even the doormen remembered us. My husband and I decided to celebrate our 25th anniversary here and we are so happy. We chose Park Hyatt Milan. We got upgraded to a corner suite overlooking the galleria. It was great people watching. We also experienced the spectacular breakfast buffet. This was no ordinary buffet, it was totally worth the money! Everything was exquisite and delicious. We are so glad we chose Park Hyatt Milan for our special occasion

The Park Hyatt Milan offers an unbeatable location right next to the Duomo and Galleria Vittorio Emanuele II. The hotel is elegant and luxurious, with outstanding service throughout. Breakfast was excellent, making this the ideal choice for anyone looking for comfort and convenience in Milan.

I expected a five star experience at Park Hyatt Milano but received the opposite. My room was beside the service elevator with constant noise, plus disturbances from adjacent rooms making it difficult to get a proper night’s sleep. When I raised the issue, nothing was done. On checkout, the guest manager delayed me while my taxi was waiting outside, which caused the fare to increase due to waiting-time charges from a flat rate to the meeter, which I was told once we arrive to the airport. Instead of taking responsibility, the hotel blamed the taxi company even though staff were fully aware the car was waiting. Management later claimed they had offered me a complimentary breakfast “as a courtesy,” which never happened, and then the guest manager said they would do certain things to make the stay right and broke their promise based on what they said they would do. At this level of hotel, one expects integrity, accountability, and at the very least a quiet night’s sleep. I would strongly advise against staying here if you expect genuine five star service.

This hotel is overpriced and not transparent with its charges. The loud vent noise made it impossible to sleep, which ruined the stay. Very disappointing experience — I would recommend avoiding this hotel.

One of the cleanest hotels I’ve ever stayed at! Everyone we interacted with that worked there was amazing and extremely helpful.