Park Hyatt Milan

I expected a five star experience at Park Hyatt Milano but received the opposite. My room was beside the service elevator with constant noise, plus disturbances from adjacent rooms making it difficult to get a proper night’s sleep. When I raised the issue, nothing was done. On checkout, the guest manager delayed me while my taxi was waiting outside, which caused the fare to increase due to waiting-time charges from a flat rate to the meeter, which I was told once we arrive to the airport. Instead of taking responsibility, the hotel blamed the taxi company even though staff were fully aware the car was waiting. Management later claimed they had offered me a complimentary breakfast “as a courtesy,” which never happened, and then the guest manager said they would do certain things to make the stay right and broke their promise based on what they said they would do. At this level of hotel, one expects integrity, accountability, and at the very least a quiet night’s sleep. I would strongly advise against staying here if you expect genuine five star service.

This hotel is overpriced and not transparent with its charges. The loud vent noise made it impossible to sleep, which ruined the stay. Very disappointing experience — I would recommend avoiding this hotel.

One of the cleanest hotels I’ve ever stayed at! Everyone we interacted with that worked there was amazing and extremely helpful.

What a great stay. There's so much to say! I'll try and cover it all. We began by stopping by the check-in desk (Julio) before our stay began just to chat and see if there were any upgrades available with our Globalist status. He was so attentive and patient with us. He answered all of our questions and was able to find an upgrade for us. He also found someone to get a couple of delicious coffees. When we came back after our day of exploring the city we were greeted by a different front desk person (also amazing, I can't remember his name. Then Christina came out to chat with us with a great smile. She made us feel so important! Right before we went to our room, Alfredo Petrone poked his head out to chat with us also! We talked about specialty cocktails and the Food and Beverage manager (Alessandro). Then we went up to our room and found champagne, two special "bitters" cocktails, and some delicious sweets! WOW! That was so awesome!! Shortly after that we went out and exercised, got cleaned up and began our amazing evening. We went down to Mio bar. We had such a blast. I have such an interest in the art of making cocktails, this place was perfect. Max began his awesomeness with cocktails, and then we were able to meet Alessandro! He offered to sit down and teach me some methods and have a tasting, but unfortunately we had to leave the next day. What a bummer!! I would have loved that!! Mixologist Max was so sweet to us and so unselfish with his time and knowledge. We had a great stay. I can't wait to make Negroni's for my friends now. So something that probably went unnoticed was the housekeeping assistance we received while staying there. I do not have any names, but we needed three items at three separate times and they came through each time! First it was a steamer, which worked great. Then it was a razor and shaving cream. And finally it was hairspray! We are so thankful!!

Our stay at the Park Hyatt Milan was beyond excellent. The location is perfect—walking distance to everything, making it easy to explore the city on foot. From the moment we arrived, the staff was exceptional: warm, professional, and incredibly accommodating. We were thrilled to be upgraded to a suite, which was stunning. The bathroom was enormous and beautifully appointed, with one of the most well-designed layouts and high-end amenities I’ve ever seen. Every detail, from the lobby to the rooms, exuded luxury and sophistication. Breakfast was excellent, with top-quality offerings and attentive service. I would highly recommend the Park Hyatt Milan to anyone visiting the city and will absolutely stay here again.