Rosa Grand Milano - Starhotels Collezione

As a CEO I know how hard it is to bring all the elements of an experience together night after night for very discerning clientele, my wife and I included. This hotel is a model that everyone should take note and borrow from. The rooms were perfect, every single staff member ensure our best experience from breakfast to our dinner food and staff - oh did I mention the location is ideally located within walking distance of the best Milan!

Theft at Rosa Grand Hotel – Management Ignored the Case for Over a Month I am writing this review to warn all travelers about a very serious incident at Rosa Grand Hotel. Our personal belongings were stolen from the hotel storage room when we were leaving the property. The hotel has CCTV security cameras, and the incident was recorded. Despite this, it has now been more than one month, and the hotel has provided: • No compensation • No explanation • No timeline for resolution • No responsibility toward the guest When we left, we were only sent an insurance reference number via Gmail, and since then, no real action has been taken. This is not a minor inconvenience — this is a major security failure. A hotel that cannot protect guests’ belongings and then ignores them afterward cannot be trusted. Until this case is resolved and compensation is paid, I will continue to share this experience publicly so that other travelers can make an informed decision. Do not leave valuables at this hotel. Elshan Sultanov

Convenient address. Good breakfast. Close to Milan Cathedral, Galleria Vittorio Emanuelle II and walking shopping and dining mall.

We did not stay in this hotel although have stayed in star hotels elsewhere and they have never failed to please us. On this occasion we stopped at the Rosa Grand Milano hotel bar for drinks and a bite to eat and were met by Giacomo the cocktail/bar man who was incredible! His knowledge of cocktails and serving techniques, alongside his friendly, intriguing personality made our short stay in the bar a wonderful experience! Thank you so much! , this is what makes your hotels and the experience your customers will always remember Well Done 👏

The positives: Good selection at breakfast buffet, rooms were pretty good size, and great location near the Duomo (better than other high-end hotels in Milan). Negatives: Staff was not friendly during breakfast the first morning, rooms and room service was lacking in some areas (e.g. only one bathrobe in a room meant for two people, Heat/AC system was difficult to control, room service didn't replenish in-room coffee and tea even when we followed up, hallways were not well lit at all/very dark and difficult to navigate/confusing. Probably fine overall for 1-2 nights, but wouldn't recommend for longer than that for the price.