Rosa Grand Milano - Starhotels Collezione

Everything was a struggle at a $1,000-a-night hotel We are currently staying at this hotel, and even basic requests have been a struggle. I am also a Star member with this hotel company, which makes the experience especially disappointing. The coffee machine in our room did not work on the first day and was fixed on the second. On the third morning, I had to call six times before coffee pods were delivered. Waiting for them delayed me by an hour for a meeting. When I called room service for two coffees because the machine wasn’t working, the person I spoke with said it was “not his problem” and that we would still have to pay. I had not asked for free coffee or even mentioned the price. The response was needlessly rude when an apology would have been appropriate. Housekeeping also failed to do what we requested, including replacing towels. These may sound like small things individually, but the repeated calls and follow-ups made the whole stay exhausting. The lobby bar staff were very nice, and we appreciated their service. We understand that an occasional mistake can happen anywhere, but the overall standard of service here has fallen far short of what we expected from a hotel charging this much. Based on our experience so far, we would not recommend it at this price.

Excellent guide! Knowledgable & energetic.

Luxury in the middle of Milan. We were ushered in by helpful doormen, welcomed in by the friendly reception & shown to the bar because we arrived before our rooms were ready-but this wasn’t a problem as the bar was very well air conditioned & served fabulous gin & tonics. When we did get to see our rooms, we weren’t disappointed as they were beautifully appointed! A massive bed, a pillow menu, robes, slippers, you name it-it was there. The breakfast every morning though, was the star of the show. Again-if it was breakfasty, it was in the buffet, plus a few more unusual bits….green beans, basmati rice & a huge whole Gorgonzola…it was everything you’d want or didn’t realise you wanted. All the staff throughout the hotel were impeccable & our three days spent there were heavenly.

We had a great stay at the Rosa Grand Milano! It is central to everything in Milano with the Duomo Milano next door as well as shopping & did I say SHOPPING!!! When leaving we caught a taxi from the hotel front door to the Milano Centrale Rail Station. However when the taxi drove off we realised we’d left our backpack with all our tickets in the Taxi 😳🤯 I rang the Rosa Grand Concierge Desk & explained to Fabio what had happened. He said leave it with him & he would see what he could do! 30 mins later he rang back & said he had found it & had it returned to the hotel. After doing a dash back to the hotel & straight back to the station we retrieved our bag full of our rail & other tickets👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 Thankfully our train was 42 mins late, so we just made it! A HUGE “SHOUT OUT” to FABIO for going above & beyond, finding & then getting our bag back to us! GAZIE GRAZIE GRAZIE - THANK YOU THANK YOU THANK YOU 🙏

Hotel was excellent - clean and very comfortable. Beds were heavenly. Housekeeping staff was inconsistent. Front desk staff very helpful and accommodating. Concierge was exceptional. Faboo jead concierge was went above and beyond to assist us with museums, transportation, recommendations and problem solving! Restaurant was very good - convenient after a long day; wait staff was attentive and courteous. We would definitely recommend this hotel and staff. We would stay here again. Grazie to the Rosa Grande hotel!!