The Westin Palace, Milan

This hotel recognizes Marriott Status. As a Titanium Elite member, we were generously upgraded and also greeted by the hotel manager. As a platinum or higher elite member, I recommend opting for the breakfast instead of welcome points. The breakfast here is amongst the best of inner city brand name hotels I have stayed at in Europe. I am a return customer and was just as impressed the second time as the first. I will not hestitate to stay here again the next time I am in Milan! It is worth noting that the beds are also very comfortable compared to other hotels I have stayed in across Europe.

Beautiful hotel located in a great location in Milan. Outstanding breakfast. Dealing with Jonar at the front desk was a pleasure. He took the time to answer all our questions. My wife and I were celebrating our 45th anniversary and he upgraded us to the executive suite for our stay. A spectacular way to start our celebration.

I liked the ease of this hotel into the Italian experience. Very nice place! The made accommodations seeing that we had room requirements, Also liked the guy at the front, knew our faces.

We were there with a tour and incurred one problem after another. First, the hotel assigned us to the wrong category room. When I complained, the hotel agreed to move us to the proper category room but, after unpacking, it was obvious that the AC did not work and it was close to 90 degrees outside. After waiting more than half an hour for a maintenance person, I called the desk again and was told that they had two "cool" rooms available. I questioned whether they were in the right category and was assured they were. When we got to the new room, it was virtually identical to our original room but because it was now quite late and we had to be up very early the next morning, we reluctantly took it. An hour later, the toilet in the new room malfunctioned, requiring another call for maintenance. The toilet could not be fixed until the next day so we dealt with a semi-functioning toilet all night. On our last day, the toilet malfunctioned yet again after supposedly having been fixed and we waited over an hour for a repair. We did receive a plate of fruit and an apology for our troubles but that hardly made up for the pall that our hotel stay cast over our three days in Milan. This is a 3-star hotel impersonating a 4-star hotel. Don't be fooled.

The location was close to the train station and in the quiet part of Milan but close to the Duomo and shopping. The rooms were nice and clean as well as good size for Italy. What stood out is their customer service. Our son left value items in the room safe (which he did not tell us about) when we checked out and did not realize it until we were in the train to our next stop. In a panic and anger at my son, I contacted the hotel and they told us they would contact me once they secured the items. Riccardo, the head concierge, contacted me to confirm the items were found and could arrange the items be shipped to location of choice. He was able to coordinate with the hotel we asked him to . Upon arrival at that hotel, the package was already waiting for us, well packed and everything was intact! Riccardo not only saved us from loss during our trip, he also saved my son from a serious tongue lashing!! I was would definitely stay here again!