The Westin Palace, Milan

Excellent location and courteous staff ensure comfortable accommodation. It’s located next to tram line with good connectivity. We walk around in the vicinity and enjoyed Christmas market. Rooms are excellent and cozy.

I just wanted to share my opinion about The Westin Palace in Milan, because we really loved our stay there. First of all, and maybe the most important thing — yes, you should definitely choose this hotel for your stay. Everything is really great there. The location is excellent: we arrived from Bergamo Airport to Milano Centrale railway station, and it is only about a 10-minute walk from the station to the hotel. It is also very close to many attractions in the city, and there is a metro station literally right next to the entrance, which is very convenient. For the check-in, I would like to especially thank Mr. Andrei. Unfortunately, we arrived quite early (around 10 a.m.), but he was very kind and helped us get our room earlier. He also explained everything about the hotel very clearly — thank you so much for that. The room was amazing — honestly, it felt more like a luxury boutique hotel than a typical Westin. The amenities were excellent, and the view was very nice. You can also feel the signature Westin fragrance everywhere, which creates a very pleasant atmosphere. And of course, Westin has the best mattresses, so you can be sure you will sleep very well. Breakfast was also very good. Mrs. Silvia, the restaurant supervisor, was extremely kind to us 😄. There were also two other ladies who worked during the last days of Christmas holiday and over the weekend — thank you very much for your warm and friendly service. I will definitely recommend this hotel to my friends and to everyone who is going to visit Milan, because this place is absolutely worth it.

The Westin experience across Europe can be inconsistent. I’ve stayed at Westins where the experience is phenomenal and some where it’s clear that the things that made Westin a great hotel just aren’t there. The Westin Milan is the former - every part of our experience was top notch. I’ve been Marriott Ambassador for 4 years now, so have to adjust for the fact that Ambassadors do get treated a bit better. Even then, this was a great experience. 1. Our room wasn’t ready when we arrived and we had to wait 2 hours, but they gave us another room to use and then we moved to the larger upgraded room - such great creative problem solving! 2. Room was impeccably clean - and I am picky! 3. Staff is friendly all around. Seemed like the hotel uses outside labor from the Indian subcontinent- they were all incredibly polite and efficient! 4. The bar and coffee place is great - very good service 5. Lobby is quiet and front desk staff is nice 6. I would return here for sure. Frankly, I went to the Four Seasons a week earlier and they could not have been more rude. The Park Hyatt is very nice as well - great service but very busy location. To me, Westin Milan is the top choice.

Location: Top location. 5 mins cab from the Central Station, 8 mins cab or tram (15 mins walk) to the tourist area. Check in: Quick check in. Was upgraded to an executive suite using my platinum nightly benefit. Shiraz at the front desk is top notch, very helpful, smiling and quick. Fulfilling everything we had asked for. An extra bed was placed in our room in 7 mins. Breakfast: Excellent breakfast with a lot of options. I had fresh carrots juice every day with an option to order from the Ala carte menu (for platinum members). Loved the breads, cheese and the honeycomb. Suite: The executive suite is an experience in itself. It has a steam room, 2 showers and ample space. Unlike other suites, it’s just one big room. The bed is amazing with very good quality pillows. The views are spectacular.

I stay at Westin properties frequently and have been a loyal Platinum member for years, but my experience at Westin Palace Milan was genuinely the worst I’ve ever had with the brand. At check-in, I was told I received a complimentary Platinum upgrade to a “larger” room. That turned out to be completely misleading. The room was small, dated, and felt old, with worn furniture and a tired layout. What made it worse is that my friend—also a Platinum member—received a true upgrade to a much larger and better room. The inconsistency and lack of transparency were extremely frustrating. The bathroom situation was unacceptable. The toilet water ran nonstop, and there was a persistent sewer odor that lasted all 4 nights. This is not a minor issue—this is something that should never happen in any hotel, let alone one charging nearly $400 per night. The service was equally disappointing. The staff were unfriendly, indifferent, and lacked professionalism throughout the stay. No warmth, no effort to resolve problems, no sense of hospitality. As a frequent Marriott guest, this felt far below brand standards. For a property in a major city like Milan—and for the price I paid—this stay was an absolute waste of money. I left feeling genuinely let down by both the hotel and the Westin brand. I would not recommend this hotel to anyone, especially loyal Marriott members expecting consistency and quality.