The Westin Palace, Milan

The hotel decided to deduct three nights room rate from my Amex despite the fact that I had prepaid the entire stay beforehand . I brought this to their attention on te 9 September and they acknowledged the error - however 10 days later they had still not refunded me - really poor

This is not a good hotel. The room is fine, but the bathroom is the size of a tiny closet and the shower design allows the water to run all over the floor. Repeated requests for an extra bathmat or extra towels have been ignored. They never replenish the mini bar with "free soft drinks and bottled water" and we have been asking about this for four days. The food is terrible for dinner and the breakfast buffet is awful. It seems impossible to have stale cereal, room temperature milk, old fruit salad, tasteless pastries, watery scrambled eggs, etc. for $50.00 per person. I guess that they cater mainly to Americans and evidently they do not care about doing things properly. The Spa is closed. This is a real disappointment after having stayed at better hotels in Milan in the past. . I will say that the concierge has been great. That is about the only compliment that I can give.

This hotel recognizes Marriott Status. As a Titanium Elite member, we were generously upgraded and also greeted by the hotel manager. As a platinum or higher elite member, I recommend opting for the breakfast instead of welcome points. The breakfast here is amongst the best of inner city brand name hotels I have stayed at in Europe. I am a return customer and was just as impressed the second time as the first. I will not hestitate to stay here again the next time I am in Milan! It is worth noting that the beds are also very comfortable compared to other hotels I have stayed in across Europe.

Beautiful hotel located in a great location in Milan. Outstanding breakfast. Dealing with Jonar at the front desk was a pleasure. He took the time to answer all our questions. My wife and I were celebrating our 45th anniversary and he upgraded us to the executive suite for our stay. A spectacular way to start our celebration.

I liked the ease of this hotel into the Italian experience. Very nice place! The made accommodations seeing that we had room requirements, Also liked the guy at the front, knew our faces.