The Westin Palace, Milan

This hotel recognizes Marriott Status. As a Titanium Elite member, we were generously upgraded and also greeted by the hotel manager. As a platinum or higher elite member, I recommend opting for the breakfast instead of welcome points. The breakfast here is amongst the best of inner city brand name hotels I have stayed at in Europe. I am a return customer and was just as impressed the second time as the first. I will not hestitate to stay here again the next time I am in Milan! It is worth noting that the beds are also very comfortable compared to other hotels I have stayed in across Europe.

Beautiful hotel located in a great location in Milan. Outstanding breakfast. Dealing with Jonar at the front desk was a pleasure. He took the time to answer all our questions. My wife and I were celebrating our 45th anniversary and he upgraded us to the executive suite for our stay. A spectacular way to start our celebration.

I liked the ease of this hotel into the Italian experience. Very nice place! The made accommodations seeing that we had room requirements, Also liked the guy at the front, knew our faces.

The Westin Palace Madrid is a beautiful historic hotel in an excellent central location, close to many of Madrid’s major attractions. Located on one of the city’s main roundabouts with a beautiful fountain in front, it is a wonderful base for exploring Madrid. The hotel itself is a grand and impressive building, although due to its size it feels more like a large traditional hotel rather than a boutique or intimate experience. It has plenty of character, but it does not have the unique feel of a smaller property. As a Platinum Marriott member, I was upgraded to a larger room, which was appreciated. The room itself was spacious, with a very good-sized bathroom, but unfortunately the upgrade meant the room had a much smaller window and felt somewhat like an attic room. My preference would have been for a room with a larger window or balcony, so while the upgrade increased the space, it did not necessarily improve the overall experience for me. Overall, The Westin Palace Madrid is a beautiful hotel with a fantastic location, spacious rooms, and the quality you would expect from a major luxury hotel brand. It is a great choice for visitors wanting a central and comfortable stay in Madrid, but those looking for a boutique or more personalised experience may prefer a smaller property.

We were there with a tour and incurred one problem after another. First, the hotel assigned us to the wrong category room. When I complained, the hotel agreed to move us to the proper category room but, after unpacking, it was obvious that the AC did not work and it was close to 90 degrees outside. After waiting more than half an hour for a maintenance person, I called the desk again and was told that they had two "cool" rooms available. I questioned whether they were in the right category and was assured they were. When we got to the new room, it was virtually identical to our original room but because it was now quite late and we had to be up very early the next morning, we reluctantly took it. An hour later, the toilet in the new room malfunctioned, requiring another call for maintenance. The toilet could not be fixed until the next day so we dealt with a semi-functioning toilet all night. On our last day, the toilet malfunctioned yet again after supposedly having been fixed and we waited over an hour for a repair. We did receive a plate of fruit and an apology for our troubles but that hardly made up for the pall that our hotel stay cast over our three days in Milan. This is a 3-star hotel impersonating a 4-star hotel. Don't be fooled.