Andaz Tokyo Toranomon Hills

This was my second time staying at the Andaz Tokyo. And the experience was everything I expected and more. As a globalist member I was upgraded to a deluxe room and it didn’t disappoint. I thought of switching to the park Hyatt for this trip as they just recently reopened after renovating but in the end I’m happy I didn’t. Location is central and you’re a few minutes walk from multiple subways. The area is more of a business neighborhood so is quiet at night. The spa with indoor pools, gym and great locker room offers a nice respite after a long day of walking and exploring. And the breakfast is just the best. Honestly the service is really what makes the hotel. The staff is so friendly, attentive and knowledgeable. I don’t think I’ve ever had better service anywhere else in the world. Thank you all for another wonderful stay. I hope to be back again soon.

The Andaz is a beautiful hotel with exceptional service. We loved the hotel and would definitely stay again. The breakfast was amazing. We also loved the location as a great base for exploring Tokyo.

Overall, everything was wonderful. The only issue was the towel shedding as I found small white fibers on my face after drying. Upgrading the towel quality would be a nice touch to align with the brand's premium image.

Fabulous experience. Traveled as a multigenerational group of seven. Staff arranged connecting rooms and we received a literal white gloved welcome. Bags were brought to our gorgeous rooms where everything looked brand new and were beautifully decorated. The design elements of the space in the lobby and also the rooms were museum-worthy. Housekeeping staff were incredible, folding clothes that my kids left out, organizing charging cords, everything immaculate. The pool and spa area also was super clean and luxurious. We watched the sun set over Tokyo through the giant windows surrounding the infinity pool - what a memory! The location is also fantastic being in the same building as a konbini and great coffee shop and drug store. You can access the Tokyo metro from the same building. Cannot think of anything they could improve. Would not stay anywhere else on my next visit to Tokyo.

The overall stay at Andaz Tokyo was beyond our expectations. The ambience, facilities, and especially the service were exceptional. My partner and I both agreed that this was the best hotel stay we have ever had among all the luxury hotels we have visited around the world. What stood out most was the service. It felt exactly right—professional, calm, polished, and genuinely warm without ever feeling excessive or intrusive. One small story captures this perfectly. We visited during the Chinese Dragon Boat Festival, and one evening before dinner we suddenly wanted to have zongzi (Chinese rice dumplings) to celebrate the holiday. On a whim, we called the service desk to ask if this might be possible, fully expecting the answer to be no. It seemed like a rather unusual request. Instead, the staff member who answered was incredibly thoughtful and professional. She took the request seriously, asked detailed questions about what we were looking for, and explained that while the kitchen could certainly make Japanese onigiri, she would check with the chefs to see whether they could adapt it to resemble zongzi. She even asked about the ingredients we would prefer. About twenty minutes later, she called back to explain that while they could not make an authentic zongzi, the kitchen would be happy to prepare a similar triangular-style rice dish inspired by our request. We were already heading out to dinner and ultimately did not order it, but we were genuinely amazed by the effort, communication, and willingness to help. We never expected such a request to be handled with so much care. This was just one example of the level of hospitality we experienced throughout our stay. Every interaction felt thoughtful and sincere. I rarely leave hotel reviews, and this is actually the only hotel review I have ever written without being asked to do so. That alone probably says how strongly we felt about our experience. If you are considering a stay in Tokyo, I cannot recommend Andaz Tokyo highly enough.