Andaz Tokyo Toranomon Hills

After a disappointing stay here, I promised the front desk I wouldn't leave a bad review. Which is why this review gets an 'average' rating...which is technically not bad. The hotel layout is awkward, feels like it’s trying too hard, and misses the point. At times it was even uncomfortable walking through the hallways. The one positive was how easily they arranged a late checkout, which we appreciated. Other than a polite and helpful staff, the hotel itself is just average. Travelers will get much more value at the Ritz Carlton, which has a far better breakfast, better views, better staff, and better rooms. Andaz is average at best. For the same price, you can have a truly world class experience a few blocks away. I wouldn’t return.

Very elegant and cinematic hotel lobby, great club and bar. Pool is large but service there feels like a separate part of the hotel. There is a free cocktail hour but it’s so crowded you have to kind of fight for a seat which seems absurd considering the price of the rooms

Very nice location and relax great for family. They look after the kids very well. Breakfast had many selection and the view. It’s absolutely wonderful. Very quiet room as a first time guest. Its We maintained in the staff service are flawless.

New historic low for the andaz brand. Do not book a suite room, there is absolutely no soundproofing done and you will hear the next door snore. The receptionist Mai will also gaslight you and tell you that noise cannot be prevented due to it being a connecting room, which let me assure you, is not the case in many much cheaper hotels around the world and in Japan. Not returning. Okura next door is a much better hotel in this area and please do yourself a favour and check out the one star reviews for this hotel. This is a known issue and there is absolutely no attempt at rectifying the issue, only to gaslight customers.

We stayed at the Andaz Tokyo booked through Amex travel and it was enjoyable short stay. Both room had the views of Tokyo Tower which was delightful to see. We love the fact that the hotel rooms were located on high floors with relaxing vibes. My girls were delighted with tiger pillows and other children amenities. I enjoyed the shower and the Aesop toiletries. We had both dinner and breakfast at the Tavern and it was enjoyable. Overall we would definitely recommend this hotel.