Andaz Tokyo Toranomon Hills

The ambience of the hotel was great but rooms were congested and not practical if you have luggage. The hallways appeared gloomy and dark. The breakfast had variety but cooked eggs, pancakes and waffles were not good. Customer service was great.

My wife and I stayed here during our honeymoon, and it fast became one of our favorite hotels we had ever stayed at. The deluge of great reviews here cover the most important points, but I just wanted to shout out a couple of things that really stood out even in comparison to other luxury and Tokyo hotels. First, the layout and design of even the standard rooms is incredible. The wood and green carpet motif might seem a lot in photos, but it is tasteful and timeless in person. The rooms are also a very spacious square shape, with plenty of seating and table area opposite the bed. And the entry way and bathroom space themselves are very generous and well done in slightly darker wood and marble tones, allowing a nice contrast with the comparably light bedroom area and providing ample space to store luggage away from the primary living and sleeping space. There is absolutely no need to book a larger room for a couple, and as such the standard room booking is an excellent use of points, particularly in busy season. Second, the location is fantastic. I initially did not think it would be, since it is not exactly walking distance to the main hot spots of Shibuya, Shinjuku, or Asakusa/Ueno/Akihabaram and Ginza or Roppongi are at best a long walk away. It was this worry that led us to stay in Shinjuku for one half of our stay in Tokyo before moving over to the Andaz. However, given that Tokyo is such a spread out city, we found that Toranomon Hills was a fantastic base for a Tokyo trip. It is around a 15-25 minute subway ride to almost everywhere in the city. And the area itself, while certainly business-oriented, is full of local life particularly at the end of the work day. In addition, if you are going to or coming from somewhere where there is not easy subway access, it is also around a 15-20 minute drive to/from anywhere in the city, with taxis constantly available outside the ground lobby. Genuinely convenient to the point of near seamlessness--which is a genuine challenge in Tokyo. Third, the rooftop bar is incredible, not only for the views and the high quality drinks, but for the opportunity to sit outdoors as well as indoors at that elevation. Must visit even if you're not staying there. Lots of other good things to say that others have said, but I will absolutely stay here again the next time I have the opportunity to visit Tokyo.

Housekeeping went above and beyond every single day: our room was always immaculate, and even clothes we had left unfolded were neatly arranged on the bed. It truly felt like we were being pampered. We also visited the rooftop bar and were lucky enough to be guided by a kind staff member to a closed-off section to admire the Tokyo Tower view—an unforgettable moment. Location-wise, the hotel offers direct access to both the Ginza and Hibiya subway lines, making it incredibly easy to explore Tokyo. This was luxury at its most thoughtful and convenient. Highly recommended.

What a lovely view of Tokyo from my 42nd floor view. They accommodated for our 8 year anniversary with free champagne, hand written cards and snacks. They also accomandated my request for surprised flowers for my lovely girlfriend. Highly recommended.

This hotel was incredible overall and 5 stars all around! We stayed here to celebrate our anniversary for 5 nights at the start of our 3 week long Japan trip. At the end of the trip we kept saying how we wished we just stayed there the whole 3 weeks. It was so nice. The location is outside of the hustle and bustle of Tokyo in an area called Toranomon Hills which is more of a business area. There is a metro station connected under the hotel so you don't have to walk outside in heat, cold or rain though so it's easy to access. The general area around the hotel is so peaceful with many temples and other sights within walking distance. You can also walk to Tokyo Tower from there as well. We truly enjoyed the peacefulness of it all. The breakfast buffet here was one of our favorite parts of our trip. The variety and fresheness were top notch. It was the best breakfast we had of all of our hotels in Japan and that is saying a lot when you compare to other top hotels we stayed at. The best part of the breakfast though was the Assistant Manager of the Tavern Restaurant- Firdaus. This gentleman was so kind and willing to assist us and all of the other guests with a smile and speed. You could tell he truly enjoyed his job and he is an amazing example of customer service. The room we had was the Tokyo Tower King Room. The view was spectacular, the bed was comfortable. We had so much space! This is like a room in the USA and not compact size like in Japan. The bathroom was also huge with a giant tub too. My favorite feature was the Dyson hair dryer. The spa and fitness center at this hotel is also incredible. We had one rainy day and decided to stay inside and relax there and it was comparable to going to a paid spa but was included with the hotel price. Another great thing is that they have happy hour daily with drinks and snacks and also live music in the restaurant too. They also have a rooftop bar for chilling out. I want to give another example of how amazing this hotel is when it comes to service. This would never happen here in the USA. We purchased eyeglasses at a local shop and they were supposed to be ready prior to our departure from Japan. Unfortunately, the shop got delayed and we left without our glasses. I was so sad but I told the shop owner to send them to the Andaz and we would figure it out with them because the shop did not do international shipping. I called the Andaz and Ryo Mizushima, the front office representative, was kind enough to help us. I sent her a label and she shipped the glasses all the way to the USA for me. I was so grateful for her help! This hotel also has spectactular housekeeping and bell staff too. They forwarded our luggage seamlessly to Kyoto with no issues or paperwork to fill out. If you are looking for a true 5 star experience in Tokyo, do not hesitate to check out the Andaz! Thank you so much!