Andaz Tokyo Toranomon Hills

I can't say enough about the amazing 5 days we spent at the Andaz. The staff are so welcoming and overall service is top tier all the way from the time you set foot on the property to the time that you leave (so looking forward to coming back soon). Special thanks to SungHao Po to truly making my wife's 40th birthday extra special with a beautiful cake and champagne. It was gorgeous and delicious. Also special thanks to Mai Ito for making sure that our rooms were lined up perfectly and accommodations were all set up before we set foot on the property- everything was seamless. Love the spa/pool probably the most and spent the most time there instead of thy gym (the gym is small and can get crowded). Massages at the spa were perfect and some of the best we've had while being in Tokyo.

The views from the hotel alone are incredible. Tokyo Tower, Tokyo Skytree, and Imperial Palace! The staff was incredibly attentive and welcoming.

We chose Andaz Tokyo Toranomon Hills for its location, and it really delivered. Toranomon Hills feels green, calm, and a bit tucked away from Tokyo’s busiest pockets. You’re an easy walk to a mall area, 7-Eleven/mini-marts, and cafés, and most major neighborhoods were just a 15–20 minute cab ride. Taxis were effortless to get—we mostly used the GO app, and on a few occasions the hotel team called cars for us. Despite being central, we had no issues with noise at all. The hotel’s common areas are stylish, though some elements show their age—hallway carpets in particular felt a bit dingy. Our room itself was generously sized and comfortable, with a beautiful bathroom and a deep soaking tub that became a highlight. Small touches included two complimentary packaged snacks. On the flip side, there were no USB-C ports, which feels dated for a property at this level. Service was consistently warm and helpful. The team booked taxis, assisted with our luggage (though bags did take a while to reach the room), and went above and beyond by helping me make a doctor’s appointment and securing restaurant reservations. Housekeeping was thorough and kept the space very clean; again, the only cleanliness miss we noticed was those hallway carpets. Amenities-wise, the Aesop bath products were a nice, luxurious touch. Value-wise, we were very happy using points for this stay. With cash rates running high, I’d personally save this property for points redemptions—it feels like the right way to experience it. Overall, Andaz Toranomon Hills is a serene base in the city with thoughtful service, a great bathroom/soaking tub setup, and easy access to everywhere you want to go. If the hotel invests in some refreshes (starting with the corridor carpets and in-room charging), it’ll match the standard the staff already sets.

Tony Chi’s design make this property is absolutely stunning and luxury. The location is amazing. Is nearby station and very convenient, more important thing is the amazing view of Tokyo towel and Tokyo bay. It will the whole Tokyo under your foot. The service from this property is also reached luxury standard. It is absolutely deserve upgrade as a Cat8 property in Hyatt in my minds. And the rooftop bar at level 52 we also highly recommend! Especially Leo, he is amazing ! The breakfast is the only hotel I will see watermelon and melon together in Tokyo so far .

It's good, a little bit expensive compared to Conrad Tokyo. As a member of Hilton and Hyatt, seems Hilton wins this time.