Andaz Tokyo Toranomon Hills

This is our first trip to Japan. Our flight came in at 4:22pm from Chicago and we were both "ready to go" and super tired from the flight and the time change. We arrived at the Andaz WAY before the check-in time and were expecting to drop off our luggage and go explore Tokyo early in the morning. Instead we were greeted by Yuya and Momoko at the desk and they went to work for us. We received warm welcome drinks, some snacks, AND a ready room for us before check-in! Mr. Yuya showed us to our room and in the room waiting for us was a huge spread on the table. Our 20th anniversary was back in July, but we are celebrating it on this trip and there was champagne on ice, snacks, pretty chocolate lollipops, and a wrapped present that had two beautiful engraved champagne flutes. Wow! Wow! Wow!  The hand-written letter from Courtney on top of all of this was such a nice touch. Thank you for taking the time and effort to make us feel so special.  From our room upgrade (tower view!), the rooftop bar, the evening reception (Michael was so nice to us!), the fitness center, the pool and hot tubs, to the amazing breakfast, our stay was so great. We are globalists and I make sure to write a review after our Hyatt stays. I find myself saying this often, but we often feel like we are treated as royalty. We love it so much and it never gets old. Thank you thank you thank you! We will see you again in a couple days before we fly out of Tokyo to go back home! Thank you, Andaz!

Everything was beyond great. Room was spacious and clean with a stunning view of the bay. Loved the spa and pool (tattoos allowed + bathing suit rentals!) Will return!

We are fortunate for this to have been our 3rd time at Andaz Tokyo, and the experience each stay never disappoints. We were fortunate to have been upgraded as Globalist members to the Tokyo Tower view in previous stays, and it was amazing. We loved the pool areas, cocktail hours, and delicious breakfast. Most importantly, our recent stay was made most memorable thanks to the warm and welcoming staff. They were attentive to making sure our children were comfortable and appreciated during check-in and meals. Firdaus Subhekti was wonderful, took care of us and remembered us from previous visits. Thank you for a relaxing stay, and we look forward to more in the future!

We absolutely enjoyed our stay here. This was one of the best Hyatt experiences I’ve ever had. The rooms were super comfortable, the views were amazing, and the staff were all so very kind and helpful. I visited the spa facilities once and they were all extremely nice. We loved the breakfast too. I would come back to this hotel in a heartbeat!

We stayed one night, one memorable perfect night at the Andaz Tokyo. It was one of those nights that will be engraved on my mind. The perfect ending to our Tokyo trip. Highlights you ask? The view from our room (we did not need to go up to the Tokyo Tower because our room was that high!); the spa pools, steam room, massage chairs, and homemade spa treats were the best way to relax and recoup after a busy week and before flying home; incredible customer service- nothing was lacking; the evening turndown service and comfort of our rooms; Aesop bath products (5 stars!!); and lastly, a bathtub as big as a hot tub. We were spoiled and the Andaz Tokyo will go down as one of our top hotel stays ever. 10/10 well done!