Andaz Tokyo Toranomon Hills

This hotel is beautiful! Excellent location and plush rooms - we got an amazing view of Imperial Palace Gardens from the comfort of our room. Ice-cured steak was excellent.

First time staying at Andaz Toranomon Hills. The hotel is very nice and I will definitely consider staying here again when I am back in June. The fitness center was much nicer than I anticipated. The staff is extremely kind and helpful. The breakfast was great!

The Andaz Tokyo is an oasis in a bustling city. It is always a joy to return to the tranquil sanctuary on the 51st floor. The staff is kind, it has the best gym I’ve found in Tokyo, and the breakfast is amazing. The location is central to numerous shopping, business, and food options, as a well as transit systems. I recommend the Andaz highly.

Check-in was interesting. Since reception is on the 51st floor, they escort you from the entrance all the way up. They also take you to your room and give a full walk-through of how everything works, which is a nice touch. Unfortunately, after that, the experience changed completely. There was basically zero service for the rest of the stay. When we approached reception, the staff looked at us as if we were bothering them. There was no warm greeting or “How may I help you?” The attitude felt cold and distant. I also noticed the staff seemed more polite and friendly toward Japanese guests. It did not seem to be a language issue, since most spoke fluent English and some were clearly foreigners. Still, the difference in warmth was noticeable. The breakfast buffet was also disappointing. It was surprisingly small, with very little variety and not many options. For a hotel at this level and price point, I expected much more. We stayed in the Tokyo tower view which was nice, housekeeping was also very good. Overall, the hotel is very expensive for what it offers. On top of that, the area around the hotel is completely dead, with very little to see or do nearby. I would only recommend staying here if you have business in the tower. Otherwise, it feels boring and not worth the price.

Amazing property , location, service . Easy access to public transport if wanted. =My favorite Andaz property visited to date !