Graduate Minneapolis

We had a very pleasant stay at the hotel. The service was excellent and very friendly. The room was nice, although the shower could have been improved — the shower head was not removable and the water pressure was low. The lobby offered plenty of activities, including billiards, shuffleboard, air hockey, and even an indoor golf area - great!

I can honestly say this stay was a major disappointment from start to finish. The service was unwelcoming and gave the impression that the team wasn’t properly trained or prepared to handle guest needs. The property itself looked tired—hallways were messy, the décor hadn’t been updated in years, and the paint was peeling in several spots. On top of that, roadwork in the area made the experience even more frustrating, and when I raised concerns, management brushed them off instead of taking them seriously. The lack of accountability and care for guests was the most frustrating part. This hotel felt neglected and poorly managed, and I would not recommend it to anyone who expects even the basics of comfort or professionalism during their stay.

We shifted to the Graduate Hotel on the 20th August for 5 nights, and it was unfortunate that we felt it was a better hotel from the Home2 Suites where we stayed for 9 nights.      We were checked into at Room No. 715 at 1pm and were conveyed the AC will be working in an hour. We returned back at 7:30 the room was as hot as earlier the acc still wasn't working  in. No one picks the phone, either the telephone line which is never answered or 100.  We went down and were shown room NO. 305. When the luggage was removed we realised we have been allocated Room No. 415.  ( funny, you don't show one room and allocate the other)  on 22nd the carpet of the room was wet, and they had to place a blower to remove the excess water.  After multiple reminder the blower was removed and the room service was done without replacing the towels, and cleaning the coffee machine, or placing any tea / coffee bags.  The whole section was uncleaned.   I AM SURPRISED HAS HOW A HOTEL IS CHARGING 300 DOLLARS A NIGHT WITH OBNOXIOUS SERVICE.  i shall mark copy to the university of Minnesota, and request them not to atleast offer this hotel to the parents of International Students.  I am myslelf a owner of a Hotel Property and take great pride in how we serve our customers.  its our misfurtune that we stayed hear. Thanks and Regards Pankaj Tibrawalla

Don’t book if you value room comfort. This is the second time this SUMMER that we booked a stay with no working cooling system. Today we walked into a 81 degree room. They said they didn’t have rooms that were cooler!! I find it hard to believe that every single open room in this place on a Tuesday night did not have air conditioning! I don’t think they checked hard enough. We had to prop our door open to get air from the hallway. After two hours the best they could do is give us a box fan. This is an ongoing problem with their heating and cooling system. We were here in February 25 and our room was extremely hot we couldn’t shut the heat off. At least we could prop the window open two inches to get some winter air in. Do something about this! You know this is happening but yet you’re allowing guests to book and check in with this ongoing issue!!

This is an update to my review. I stayed at The Graduate Minneapolis in June 2025 as part of a group with four rooms reserved under one reservation. The hotel’s location is ideal, steps away from a Metro Transit train stop and within walking distance to a variety of restaurants ranging from fast food to fine dining. The decor throughout the hotel is charming and quirky in the best way, and the rooms were clean, comfortable, and well-maintained. Unfortunately, the customer service experience did not live up to the quality of the accommodations. The front desk staff, while friendly, seemed disorganized and overwhelmed. At check-in, our request to separate room charges by individual business cards was met with confusion. Upon checkout, the billing was incorrect, and a large credit remained pending on my card. When I contacted the front desk for assistance, the staff seemed unsure how to help and suggested sending me a credit card authorization form, which made no sense in the context of the situation. I left a voicemail for Assistant Manager, Chelsea Heggelund, who chose to respond via email rather than return my call, asking me to email her instead. I also called General Manager, Michael Berk, and left a message but, a week later, I still have not received a response. (I did receive a response several days later from Mr. Berk. I had already resolved the issue through other means. He was apologetic but did say the email rather than a phone response is typical for them.) To make matters worse, despite staying at a Hilton-branded property and booking multiple rooms, my Hilton Honors account reflects zero points for the stay. (I resolved this through Hilton.) While the property has great potential and the location is excellent, the disorganized management and lack of follow-through left a disappointing impression.