Hotel Ivy, a Luxury Collection Hotel, Minneapolis

The hotel is very nice. All of the staff we encountered were very professional and friendly from the valet, front desk, spa staff and housekeeping. The rooms are spacious and clean. I did love how quiet the hotel is. I never heard doors slamming and housekeeping was not banging on my door first thing in the morning as they do at other hotels if you forget to put up your do not disturb sign. The only area where I could see some improvement was in the spa and this is the main reason we chose this hotel. Once we were oriented to the Quarts Spa, we rarely saw a staff person. People had left several used towels on shelves in the spa and they were never removed in the 2hrs we were there. There weren't any clean towels in the spa area, but only in the locker room. I think the shelves were meant for clean towels and not dirty ones. Staff never came by to squeegee the wet floors. We entered the Aura Lounge and found the chairs all appeared to have been used by other guests and not refreshed. These things gave me an over all feeling of uncleanliness. I hate to leave a negative review, but I know if I were the manager or owner, I would want to be aware of these things.

We stayed at Hotel Ivy for one night with our young child. When we got to our room, there was a very strong marijuana smell. It was bad enough that we didn’t feel comfortable staying in the room as-is. The hotel worked on the problem, but it took about two hours before we could actually use the room. Since this was only a one-night stay, losing that much time was frustrating. The hotel did give us a $60 food credit, which I appreciated. However, no room change or upgrade was offered while we were waiting. Once the smell issue was addressed, the room itself was very nice. We also ate at Breva and really enjoyed the food. Overall, I had mixed feelings about the stay. The hotel is beautiful and the restaurant was excellent, but I was disappointed that our room wasn’t ready for guests when we checked in.

The hotel Ivy provides a comfortable stay in downtown Minneapolis within an easy walk of Nicollet Mall and the Convention Center. It is connected to the skywalk network for colder months. Service is always friendly - from the front desk to the valets. Rooms are clean and comfortable, with large bathrooms. I enjoy returning to this property when I need to stay in downtown Minneapolis.

I recently stayed at Hotel Ivy for a birthday celebration weekend, and they truly knocked it out of the park. From the moment we arrived, the entire experience felt curated and intentional. The staff here is operating at a different level. A massive shoutout to Kaysee, Daniel, and the entire service team—from the cleaning crew to the valet. They went above and beyond to make the stay feel personal and memorable. Every request was met with excellence. The bed was very comfortable and clean. And the hotel had everything you could ask for for the most part. Even a spa, bar, and restaurant that we didn’t even get a chance to experience. Judging off of the quality of everything else we experienced I don’t doubt the standard being contagious. The real test of a hotel is how they handle things when they don’t go according to plan. I accidentally left a bag behind and didn't realize it until I had already left the area. They handled the situation perfectly, easing my stress and coordinating a prompt return of my belongings. That kind of reliability is rare and much appreciated. The logistics of the location are unbeatable. Whether you’re heading out for dinner or exploring the city, everything feels incredibly accessible. Most of our destinations were under 10 minutes away. We never drove longer than 25 minutes to reach anything on our itinerary. I have absolutely no complaints. It was a seamless, high-end experience that was worth every penny. I’ll definitely be returning whenever I’m back in the area.

I had the best time staying here. The staff are incredibly sweet and go out of their way for you. During check-in, they asked about my visit and I just said it’s my birthday. That evening, I went back to my room and found a lovely handwritten card, prosecco, and chocolate waiting for me. Then, they surprised me again with a free upgrade to a stunning, spacious suite! I never wanted to leave. The room is also extremely clean—especially the bathtub, it was totally spotless. For food, everything was so tasty. I ordered the braised skirt steak for room service and it was excellent. Breakfast had so much variety, with really smooth hollandaise sauce, nice savory omelets, and good quality coffee. They really nail every single detail here. Such a great hospitality team. I am already looking forward to my next visit!