The Lofton Hotel Minneapolis, Tapestry Collection by Hilton

This hotel basically is a business hotel. We would never stay here again. The staff was very polite. It's a great location. However, they advertised this restaurant the Cosmos located on the 4th floor everywhere in the building. The service is terrible. The waitresses can't get your order right. We wasted an hour waiting on our breakfast. They added ingredients in our omelet we didn't want. They wanted to correct this and redo our breakfast only to prepare it the same way again. We left out & I complained with management. We were informed that we can get a comped meal. we tried dinner. the steak was at least 35% fat. We didn't complain. Upon checking out I asked if our dinner was comped. I was informed Yes! I got the invoice via email and the manager never comped it. I asked for a bottle of water one day at the service desk and they stated no they only give out free water when you check-in. I will never stay here again. we Paid $250 a night for what??????

Checking in online allowed us to enter our room early. The room was fresh and clean with fridge, coffee maker, iron, hairdryer, everything needed for a great stay, The beds were excellent with plenty of pillows. Greg in the Apothecary bar makes an excellent Limoncello spritz! Easy access to the skywalk for both Target Center and Target Field. We look forward to a return visit.

Unfortunately, my experience at the front desk was disappointing. The staff member who checked me in was rude and unwelcoming, which set a negative tone for my stay. Hospitality should start at the front desk, and this interaction fell far short of expectations. I hope the hotel addresses this, as it reflects poorly on the overall experience

The moment we walked into this beautiful, modern boutique hotel we knew we picked the right place for us. The entire staff was kind and welcoming and treated us like we'd been coming for years (even though it was our first time in Minneapolis). We ran into Jim at the elevator and he was so friendly, thoughtful and super helpful - he walked us to our room to make sure we got in okay and told us about all the fun things to do in the area. The hotel location was perfect. We were able to walk to the Skyway and all the wonderful amenities without even going outside. We walked 8 - 10 miles a day because there was so much to see, and the Lofton was the perfect location to start from. The light rail is just a block away, and made for super convenient travel to the U.S. Bank Stadium and the airport. The bed was insanely comfortable, and the hotel was super quiet. We were able to enjoy laying around late in bed just enjoying the room. We ordered room service the first night because we were tired from our 6-hour Amtrak ride, and the food from Cosmos was scrumptious and definitely hit the spot. We got a corner sweet, which we loved because we could hang out on the ledge by the window and stare at the lovely city view. We had delicious drinks in the bar one night, quite relaxing and enjoyable. We won't hesitate to stay at the Lofton again on our next trip to Minneapolis! Thanks to everyone for making our trip next level fun! P.S. If you're night owls like we are (even if you're not), there's conveniently an Insomnia Cookies right next door for the BEST warm cookies and milk!

I MADE A RESERVATION FOR A NIGHT AND NEEDED TO STAY AN EXTRA NIGHT FOR A MEDICAL AND BUSINESS APPOINTMENTS. SIMON WAS AT THE FRONT DESK AND INSTEAD OF EXTENDING MY RESERVATION HE MADE US PHYSICALLY CHANGE ROOMS AT 9 AM WHEN I EXPLAINED I HAD AN APPOINTMENT THEN. AND ALSO MADE A NEW RESERVATION WITH A HIGHER RATE, IT WAS THE WORST COSTUMER SERVICE EVER, HE WOULD NOT GIVE US AN UPGRADE WHEN IT WAS ABSOLUTELLY ADEQUATE. HE WAS NASTY, FULL OF HIMSELF AND HIM BEING FROM COLOMBIA AND ME FROM MEXICO MADE THINGS WORSE. HIS ENGLISH WAS AWFUL AND WAS NOT WILLING TO HAVE A CONVERSATION WITH NE. EVERYTHING I REQUESTED WAS A NO AND HE WAS NOT ACCONODATING OR WILLING TO TALK AT ALL. I WILL NEVER GO TO THAT HOTEL AGAIN AND I HAVE TOLD EVERYONE IN MY FIRM THAT TRAVERLS TO MINNEAPLOS NOT TO GO THERE. AWFUL COSTUMER SERVICE AND AN UTMOST RUDE SIMON ... BE CAREFUL WHEN YOU GO THERE, SIMON ALSO LIES ABOUT RATES AND LOCATIONS OF ROOMS. OUR ROOM FOR THE SECOND NIGHT WAS A HIGHER FLOOR, BUT FACED A BRICK WALL, NO VIEW, IT IS A SHAME TO HAVE AN EMPLOYEE THAT RUINS THE NICE TEAMWORK OF THE HOTEL JUST NASTY SIMON AND HIS ATTITUDE RUINED THE EXPERIENCE FOR ME!