Sorrel River Ranch

My husband and I stayed at Sorrel for two nights while visiting Moab. We booked our stay several months prior (after many recommendations from ChatGPT). However, closer to our stay, I read recent Trip Advisor reviews and started panicking as the reviews were extremely negative. It was too late to cancel our stay without losing our money, so we decided to move forward with a lot of hesitation. Pros: - The property itself is beautiful. You are right on the Colorado River, and we loved sitting outside of our room and watching the sunset. After long days of hiking, it was so nice to come back to this spacious and quiet property. - The room was so spacious and clean - almost like a studio apartment. You can tell they are a little outdated, but we didn't mind - it had everything we needed and it was so much better than a cramped hotel room. And the water pressure in the shower was great! - We ate dinner at the restaurant one evening and the food was delicious (expensive, but delicious). - The staff is so kind! We really enjoyed everyone we interacted with. Courtney at the front desk was so nice, and Miranda at the bar/restaurant was so kind as well (and working hard as she was both the bartender and the restaurant server!). Cons: - The pool was not operable when we were there. Recent reviews had mentioned this, so I did confirm with the staff before we arrived - I'm glad I did, because we had plans to hang by the pool after hiking. I do wish someone had proactively reached out to me (and other guests). Thankfully, we weren't traveling with our kids (they would have been very bummed if they couldn't swim!). - I had read reviews that the property is covered in geese poop - which was very true. There was poop all over the sidewalks, so you really had to watch where you were walking (and rolling your suitcase!). The lawn was also covered in poop as well. I guess that's what happens with geese? It would have been nice to have had someone manage the poop and keep the walkway clean. - We had to wait a while for our entrees to arrive at dinner. We did learn there was only one cook. We didn't mind though because we had nowhere else to be - but I could see this bothering others perhaps. All in all - we've decided that Sorrel is having a bit of an identity crisis. It brands itself as a "luxury resort and spa" - however, I think it needs to just accept that it's a "rustic resort" instead. It's a bit outdated and the property needs some love, but it is still charming and on a beautiful piece of land. And the staff is fantastic! For the price of the rooms ($1,000 a night), we were expecting more. But we would have been very satisfied if the rooms were priced at $400 a night. This property really has so much potential!!

Friendly staff and good food. However the pool was closed and our massage was canceled twice. Goose feces everywhere. Everything is so expensive. No grace when our plane was delayed a day. $1500. for nothing. I would have declined a shuttle ride for 4 miles had I known they were charging me $195. It was our 50th anniversary, and they couldn't even put a bottle of wine in our room. Disappointing...

I really wanted to love this hotel, especially given the price (about $5,000 for a three-night stay), but it simply didn’t live up to expectations. The location and views were spectacular—that was easily the highlight of our stay. The staff was also pleasant and genuinely tried to be helpful. Unfortunately, everything else was disappointing. The restaurant had a strange, empty atmosphere, more like a mismatched banquet hall than a place you’d want to dine. The pool was out of service, the gym was dirty, and the room itself was just okay, with an uncomfortable bed that made it hard to sleep. There were also frustrating administrative issues. The hotel charged my credit card for the full stay before I even arrived, and at checkout they were unable to provide an itemized bill. For the amount we paid, I expected a much higher level of quality and attention to detail. The beautiful setting wasn’t enough to make up for the overall experience.

I felt compelled to write this review after our experience. I want to start by extending my apologies to the staff there: this is not meant to disparage them. They are clearly trying to do the best they can with what they have. They are good people…. They’re just stuck in a horrible place. THIS IS NOT A LUXURY RESORT. We had originally booked 6 nights towards the end of June 2026 and ended up staying only three. Here’s a quick recap: the pool was out of service, with no ETA on when it would be fixed. We wanted to go biking: all their bikes were broken. We wanted to get a massage: the spa was closed with no logical reason offered (refer to the name of the place and let the irony of the pool and spa being closed sink in…). We had 1 dinner there. They offered us 2 different menus. Half (literally) of the meals were unavailable. They were out of the first 3 wine bottles I ordered (out of a selection of 8 or 9). Our food was served after a 90 minute wait…. even though there were only 3 tables occupied in the restaurant (10 people total, including us). The tennis court had mud, water and leaves accumulating in its corners. This ranch used to be (and you can tell it still could be) magical. I really feel for the staff who are fighting with the little ressources they have to try to give a bit of dignity to this place. Avoid at all cost (and trust me, they charge you an arm and a leg to stay there). I simply cannot understand how you can run a place like that into the ground. Even the locals in Moab and the former staff came to us feeling sad and disheartened when they heard we were staying there. Look right down the river for an excellent alternative (at a third of the price).

The staff is friendly and very helpful. The food in the restaurant was fantastic! We loved it.