Sorrel River Ranch

Our stay at Sorrel River Ranch on May 10–11, 2026 was extremely disappointing, especially considering the resort markets itself as a luxury experience at roughly $1,000 per night. From the start, basic amenities and services were lacking — no s’mores because they had no chocolate, goose droppings all over the walkways, an understaffed bar and restaurant with very slow service, and multiple menu items unavailable. The most serious issue occurred Tuesday morning when the entire resort lost water service: no showers, non-functioning toilets, and no food or beverage service. The Mercantile, advertised as a convenient option for hiking supplies and snacks, was inexplicably closed both days. When we asked management what accommodations would be made for guests, we were essentially told we were “on our own.” The front desk employee was polite but clearly not equipped to handle the situation, and the manager was unreachable despite repeated calls and voicemails over the following week. Only after we contacted American Express to dispute the charges did the resort suddenly issue a partial refund late at night. Unexpected issues can happen anywhere, but the lack of preparation, communication, accountability, and basic guest support made this one of the worst resort experiences we’ve had.

Called and made Reservations for Mother’s Day Breakfast and they suggested 10 am for breakfast. We arrived at 9:45 am and they said they are closed. Only one other couple in restaurant. Only other option for food was premade sandwiches in Gift shop that cost $17.00 a sandwich. They heated them, but the middle was still cold. Person at counter was new and not very friendly, man at front desk was friendly but looked like he was intoxicated. I would never recommend this place.

We had a wonderful Mother’s Day weekend. We booked the two queen bed option and the room was huge with vaulted ceilings and a true ranch decor. Gorgeous views all around. The entire staff was always friendly and helpful. We enjoyed breakfast and dinner at the restaurant which was delicious and again friendly, lovely staff. My daughter had a beautiful trail ride with Jasmine. Jordan keeps the horses well fed, tuned up and gentle giants. The ranch is a real gem in a uniquely beautiful, peaceful setting. And don’t forget to check out The Mercantile on your way out. We’ll be back!!

Stunning scenery and the horseback rides with Jordan were the highlights. It is a ways from Moab and the parks with construction and one lane traffic in between. I wish I could give this resort a five but even a three might even be pushing it. I loved the animals (although the donkeys need a shelter) and the staff we encountered (Jordan, Hap, Marissa, Ryan, Miranda, Mickey, Courtney and Michael) were all very nice and tried so hard to make our stay enjoyable. They could only do so much so I am guessing that this place will not make it through the season. They are severely understaffed and the property, employees and guests are struggling. The owner clearly isn't committed to making this a successful resort and it shows. Incredibly overpriced and not a true resort nor even close to a spa. I don't believe they even have a massage therapist on staff. I feel bad for the employees that are trying to hang in there and for what is to become of the horses, goats, pigs, donkeys and chickens when it inevitably closes. If you have a reservation, cancel and if you're thinking of booking, don't.

Stayed two nights. $1100 per night in a room with no working AC and sleepless first night. Despite several calls during second day, nothing done. Finally moved to another room with only marginally better AC. Had to leave door open all night. Seemingly insufficient staffing and really poor guest attention. Also, despite cost, appears that no capital spending going into maintaining the resort at a decent level.