Sorrel River Ranch

Stunning setting, but the service doesn’t match the price. In three nights the kitchen was repeatedly out of basics — no bread the first night, no cappuccino because the machine was broken, and missing ingredients at breakfast, and still out of things by Tuesday, even though only ~11 rooms were occupied. The dining room was understaffed and slow, with one person doing everything. They also overpromise: the website says the spa is open daily, but it was closed on Monday and we were told it “only opens on weekends.” We ordered a few sandwiches to take on a hike — some were great, but for one we specifically asked for no mayo and no onion, only to discover mid-trail it had both. To be fair, the food we did get was tasty, the rooms were spotless, and housekeeping and the grounds crew clearly did their part — it was storm season, so the neglected feel of the common areas came from front-of-house (dining/reception), not from nature or the cleaning staff. They did fix a broken toilet the same day, which we appreciated. Overall: a beautiful property, but overpriced for what you get and let down by its service. The food was good, but the service ended up being what stuck with us — we all left with a bad taste in our mouths.

The bathrooms are outdated, the refrigerator in the room was deplorable. The dishes in the restaurant had dried gnats on them. The water filter needed to be changed. The restaurant was out of many items on the menu. There was a barn cat wondering around trying to eat food off of our plates.

Beautiful location and The staff is exceptional Ty took us on the UTV tour and Jasmine horseback riding. Emily our server. All made our trip special.

misleading compared to the website. Horse Allergy & Safety Concerns (most critical issue):
The website clearly shows horses on the property. We specifically noted on our account that we did not want to be near horses due to a severe allergy, and we were reassured they would remain in a green pasture in the distance the entire time. Instead, they were tied up at a corral just 50 yards from our front door, constantly stirring dust and allergens. For the safety of our sleepwalking child, he had to stay confined to the room the entire time except for dinner. Our room also has undisclosed internal stairs, creating an additional serious fall risk. Here are the other key issues we experienced: • Air Conditioning Failures: ◦ My parents’ room had no working AC all night. ◦ Our upstairs unit failed to cool properly. ◦ The restaurant’s temporary/portable AC units were ineffective — we were physically sweating while eating dinner inside. • Service Shortfalls: ◦ Dinner last night took over three hours and all orders arrived wrong. ◦ Check-in was disorganized and unprofessional — no room showing or escort, just a finger pointed with attitude. • Other Issues: Periodic strong sewage smell outside our room (possibly from a grinder lift system

Avoid this place. Ditto for every comment in every negative review on Sorrel River Ranch. Waaaaayyyy over-priced for the quality, The staff was nice. They tried. They must feel like sailors on a sinking ship. The place felt empty - both of guests and staff.. The property is falling into disrepair. The spa was unavailable because of broken air conditioning. The food in the restaurant was good but over-priced and slow to arrive. You are a long way from central Moab so you are bit trapped at the "resort" without much to do but sit on a porch and look at the scenery. J&J's Mercantile is somewhat stocked with goods but closed on Monday and Tuesday - the one time that we went the two women working there seemed uninterested and even a bit surly.