Grotta Giusti Hotel & Spa

From the moment we arrived, the staff went above and beyond to make our stay memorable. Our suite was immaculate, with every detail thoughtfully considered. The spa facilities were equally impressive, providing a serene retreat with top-notch treatments that left us feeling completely rejuvenated. What truly set this hotel apart was the genuine warmth and professionalism of the entire team—they made us feel like valued guests. Having stayed at many hotels over the years, this one stands out as truly special.

I loveddddd this solo recharge. I booked the spa package with the half board for 3 nights. I took full advantage of the offering: I hiked up to Monsummano alto in the am before my beautiful spa services. Food, service & contrast therapy 11/10!

Actually it’s more of a solid 3.5/5 Nice location, the hotel building looks fresh, clean and almost luxurious. However, first of all, avoid rooms 225 and the ones nearby. Instead of a peaceful garden, or just backyard, you’ll get a view on the outdoor laundry storage, with staff talking, smoking, making phone calls and rattling noises all throughout the day - forget a peaceful daytime nap. At night, it’s quiet (probably, until about 7 am), however, the walls are so paper thin that if you have the bad luck of your neighbors talking or watching tv, you’ll hear every word and won’t be able to sleep - I didn’t. So despite the lovely setting, it wasn’t a relaxing experience. The thermal pools were probably good 15 years ago. Now, the facilities are very run down and dirty. The pool area has an unhygienic vibe. The staff is extra friendly and wonderful though! They’re the only reason the review didn’t get 3 stars Also, the restaurant food was surprisingly good.

The accommodations were lovely and had muted colors in the room with marble bathroom. I didn’t get a suite or anything and it was perfect for just myself. The grounds are beautiful as were all the spa areas. I opted for the grotta, and it was a great experience! I highly recommend. Nezzerano was manning the top and gave me a detailed explanation of it all and a nice history as well! You could tell he was really proud of his job! The restaurant was top notch and the dishes wonderful and elegant for dinner. The bar was great for Appertivo and the bartender remembered my order! You can also get some American style food there too, but before the traditional dinner time as all the cafes close for proper dinner leaving only the restaurant to chose from. The thermal pools were a lot of fun and there’s plenty of room to lay out and enjoy the sun, even in October! The cafe was great by the pool too with many options. The girl working there was all by herself and she busted it trying to get everything done! Bussing tables, taking orders, making coffees, taking food out. I was so impressed by her!! I would definitely come back again and try the mud/massage experience next time as well. I’m sad to go!

The + points - Beautiful room (the grand deluxe with terrace - 665 € per night) - Hotel lobby and garden are lovely - Staff were nice and helpful - Cave diving was the highlight of our stay and was better than what we imagined from the limited info online The - points - The spa was way below 5* or 4* standards - thermal area feels like a public swimming pool with cheap, unattractive materials which have aged badly with time / humidity - no « pampering » feel anywhere - The spa was one of the main reasons for choosing the hotel and doesn’t resemble the online photos which have been carefully chosen in terms of angles and lighting (ie mood lighting in the hammam non existant - again feels like a public swimming bath facility). Spa toilet smelt strongly of urine… - Massage costs equivalent to 5* prices - ie 130€ for 50 minutes - in a cold « hospital » feel room, with uncomfortable massage bed, unpleasant medical hospital smell in the room… - Breakfast poor quality of food All in all, although the great cave diving, we were disappointed to have spent 1200€ for 24h here sadly. We were staying at a Leading Hotel of the World, also 5*, in the region the nights before, and paid the same thing for a far more elevated and pleasant experience.