Grotta Giusti Hotel & Spa

Friends brought us to this hotel. I trusted their knowledge and previous experiences before it was a Mariot-destination. The location and the cooking is to recommend. But the service and the frendliness of the staff is really bad. It takes long before staff is asking to serve you. The first day at the outdoor pool, double invoices appeared, altough I paid already the first one in cash. At the same table joined a friend who ordered extra. At the end he received the bill and more than 146 € was twice claimed! When we discussed with the serving staff, they were very unfriendy. The next evening we were dining in the restaurant. After the aperitifs, we received the first bill, to pay immediately those drinks. As we were hotel residents for several days our creditcards were asked at the check-in as guanrantee. Dinner at the same table and with the same number of guests, could not be combined with the drinks. The last day the bar at the pool, was "closed" for the weather? So, a bad experience and I will never go back as a repeat visitor. Mark Wentein, Belgium

Had a fantastic time at this resort! The staff were great. The food was amazing and it was a completely five star experience. The rooms are small but you are in Europe. The breakfast was great. The large thermal pool was amazing and the restaurant by the large pool was great and reasonable. The relaxing massage was fantastic and we toured the Grotta (underground cavern) which was fascinating. Hope to go back

Hotel is gorgeous and so nice but unfortunately the entire spa experience is very confusing and not as advertised. We spent the entire first afternoon of our stay wondering around, trying to figure out where to go and what to do because none of the different spa treatments and experiences were explained to us by staff when we checked in or even when we were walking around. We ran into two other groups who were just as confused and frustrated. This hotel would be a 10/10 overall if the spa was more organized and clearly marked.

What an amazing place, pure relaxation start to finish. The thermal grotto was out of this world and a unique experience. The outdoor thermal pool was just the right temperature and the jacuzzi seats were a real bonus. The cafe served lovely food and the back and neck massage just the right level of pressure.

Very nice hotel if you have a room overlooking the premises and not the backyard to the north. First class beds (unusual in Italy) and very quiet if there are no guests in the neighboring rooms.... What we did not like: The hotel pool, although mid of May, was empty and closed only the thermal pool was open. the latter one may be nice during cold weather but is no alternative during summer time. The restaurant at dinner serves micro-dishes with a full-size price tag, If you don't order the full 4 course menu you will go away starving; unfortunately it is not to everyone’s likening to eat pasta ahead of fish, also you might like a main course bigger than 3 bites... (The food was excellent though!) Same restaurant at breakfast isn't much better; a very limited choice of everything and what’s gone is gone, even 90 minutes before the end nothing was replenished. No fried eggs, no omelets only scrambled eggs if you came in time...