Grotta Giusti Hotel & Spa

There couldn't have been a more perfect place to celebrate my birthday than Grotta Giusti. Waking up in the heart of Tuscany, surrounded by such beauty and tranquility, made my birthday feel truly special from the very first moment. Every corner of the property is elegant, peaceful, and thoughtfully designed to help you slow down and enjoy the moment. The highlight, without a doubt, was experiencing the famous natural thermal cave. It was unlike anything I've ever done before and made my birthday celebration even more unforgettable. The staff were exceptional throughout my stay. Warm, attentive, and genuinely kind, they made me feel welcomed every step of the way and added that personal touch that turns a great stay into a memorable one. If you're looking for a place to celebrate a special occasion, relax, or simply experience one of Tuscany's hidden gems, I can't recommend Grotta Giusti enough. Thank you for making my birthday one I'll always remember. I hope to celebrate another one with you someday. 🎂🇮🇹✨

Gorgeous rooms. We stayed in junior suite 301 and it was so beautifully furnished. Great bed and bedding. Gorgeous marble bathroom. The setting is spectacular and the staff was pure perfection

Grotta Giusti Thermal Spa Resort is a truly special place. The property is beautiful, the thermal spa is amazing, the food was excellent, and the service throughout our stay was outstanding. The staff made us feel very welcome, and I especially want to mention Romina. She was working so hard and seemed to be present in every area we visited, always with a great attitude and making sure guests felt comfortable and taken care of. An incredible experience overall. Highly recommended.

PLEASE beware. I stayed here and was so excited for the mineral water spa. While in the indoor spa “circuit” I went into the warm pool. It is very shallow but I almost drowned. While underwater, out of nowhere, my hair was sucked into some sort of suction. My mouth was maybe 2 inches from the surface but I was completely stuck and trapped underwater. The suction was so strong I couldn’t free myself. My friend was there, thank goodness, and she had to pull me so hard that my hair ripped, the sound was awful and extraordinary painful. I lost a chunk of hair and it was obviously painful. It was a terrifying experience and I would have drown if I was in there alone. There was no warning of this suction, just a warning not to dive. The suction was virtually invisible as it was the same color as the stone and the lighting in the area was dim. I let the spa know what happened with the intention of them taking it as a safety issue and putting some sort of warning for others, as this has the potential to cause drowning, especially if this happened to someone and they were alone. Miranda was the lady at the spa I believe, and she said that she would inform the spa manager and hotel, she seemed horrified and was very apologetic. However, nothing happened. We checked out at 7am the next day and I told the man at the front desk about the experience, he shrugged. I gave him the heads up that I would be writing a review so that they weren’t surprised reading this. In terms of the hotel, we were unimpressed by the food and service. Even if the experience in the spa didn’t happen, I wouldn’t recommend this hotel as the service was poor for a spa/resort and the food wasn’t good. The main pool outside was also dirty, so we didn’t get in the water. As hotel guests, the thermal cave costs an additional 50 euro to walk through (it was beautiful, though) and somewhere around 300 euro to be able to go into the cave water as it requires a diver to assist you. The website didn’t make it clear at all that you had to pay as a hotel guest to use these two amenities. Lastly, we both got a mud mask massage. We were in different rooms and afterwards discussed our experience. My friend was shocked when I said the masseuse put the mask on my back and left for about 15 mins. During the time my friend was getting her mask, her masseuses massaged her legs and feet while the mask dried. I paid for 2 of the same massages, so I don’t know why my masseuse left for that time. I’ve been to other Italian hotels and spas, this one is weird, poor service, and the spa is unsafe. Steer clear.

Grotta Giusti sits on a beautiful property, and the rooms and spa areas were very clean. The location and natural setting are truly special. However, the service didn’t match the setting. We arrived early and were told we’d receive a tour of the amenities, but after choosing to have lunch first, the tour was never offered again. Staff throughout the stay felt cold and disengaged. Food options were limited, expensive, and available only during narrow hours. Breakfast was €20 for a basic, picked‑over buffet, and dinner doesn’t start until 7:30 PM. Several amenities advertised online — including an outdoor pool and the outdoor bar/restaurant — were closed with no notice. The grotto steam bath was the biggest disappointment. We paid €50 each expecting the serene blue‑water experience shown online, but the grotto had very little water and no seating near it. The real experience didn’t match the marketing at all. For a resort at this level, I also expected basic concierge support (car rentals, bikes, excursions), but none was available. Beautiful place, but the guest experience needs improvement.