Chateau Beauvallon

We love this hotel and have stayed a couple of times. The grounds are beautiful and the rooms are very clean and well appointed. The shuttle service to the village is so convenient. CONS - don't forget anything in your room after check out because you will never get it back. I left something and called the hotel the next day. Was told the cleaning staff hadn't been in yet and to call back. I called again 3 days later only to be told the staff still hadn't been in the room to clean??!?! and that I would be contacted if they find my item. still no call. Our friends stayed in another room during the same visit and left something and was told cleaning staff did not find item. it's bizarre.

The hotel is in a scenic spot, quite beautiful. The room was clean and very nice, the bed super comfy, so quiet at night we slept wonderfully. 2 separate bathrooms - one an en-suite, both well appointed with everything we needed to get ready for our evening out!

We very much enjoyed our stay at the chateau Beauvallon. It was extremely easy to get to mont tremblant village with the shuttle. Our room was very comfortable and we very much enjoyed using the hot tub. This is our 3rd visit to this hotel. We will be back.

They cancelled on the day of my reservation because the room was flooded. Sean Herwit from central reservation transferred me to his supervisor who didn’t pick up and voicemail was full. I called back central reservation (Sean) multiple times and he wouldn’t answer or help. The supervisor Annie finally called me back at 2:30 this afternoon and wasn’t able to make the situation right. She also told me that they have lawyers and a whole team of people if I left reviews or reported them to the BBB. Horrible customer service. I booked an entire trip and to have my room cancelled the day of is inexcusable: I would be careful booking here. They will cancel on you a few hours before check in on the busiest weekend of the year.

Very disappointing for the price we paid. The bedrooms were so dim that you couldn’t even see yourself in the mirror. Asked maintenance to change the bulbs, but it was still inadequate. He did bring a few lamps that helped the situation in one room. In the other bedroom there wasn’t a working outlet for the lamp. Hence, we also couldn’t charge our phones in the bedrooms as there weren’t any outlets. Showers were dirty. Mold and grime in between tiles. I emailed the front desk the first night and spoke to the front desk the next day. She initially said no one could come clean it until our last day because they were all busy. After explaining we would be leaving the next day she said she would try to see if someone could clean it. No one came. The kitchen was poorly stocked. Only one usable large pot. The other pot was rusted and chipped. Did not feel safe using it. There were no cutting boards or knives to slice anything. Very disappointing for the price we paid- $2000/ nt for 3 bedrooms. Unit was nice however there is no maintenance and very poor service at the hotel.